Contact eHarmony Customer Service
eHarmony Phone Numbers and Emails
Toll-Free Number:
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(844) 544-3175
Customer Service:
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(844) 544-3181
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(844) 544-3173
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(844) 527-7421
eHarmony Emails:
Contact Information
eHarmony Website:
eHarmony Help Center:
Corporate Office Address:
How Good is eHarmony's Customer Service?
Summary of eHarmony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eHarmony?
Activation/ Cancellation Question:
- “I would like to cancel my subscription”
- “Cancellation issues”
- “Cancel my payments and membership”
Account Question:
- “Problems using my account”
- “Login problem”
- “My account was not to be active I cancelled after 6 months”
Payments and Charges Question:
- “Fraud”
- “Billed again aftwr cancellation”
- “Double charged”
Request for Information Question:
- “I have questions in regards to possible scams from individuals liking my account?”
- “Speak to a representative”
- “Need to confirm payment information”
Refund Question:
- “Refund”
- “Refund needed”
- “Refund of money”
Product/ Service Question:
- “I had to go the the BBB to get a working phone number. Eharmony is a bad company. Customer service doesn’t exist”
- “Reconnect”
- “Someone set up a fake profile in my name using my husbands email”
Staff Question:
- “Trying to pay for service”
- “Stopping service”
- “I paid for the service but everything is still blurry I'm not getting any clear pictures”
Website/ Application Question:
- “Site shows only one women and then suggests I expand the search criteria, so I'm locked into only one choice”
- “Make my unfinished application did not go through. I changed my mind”
- “I thought I joined but I can't get on the site”
Cards Question:
- “Illegal use of my card”
- “You are attaching to my card after cancellation and not allowed to charge my card ever again !! Contacting better business bureau to report this illegal action”
- “Credit card”
Return/ Replace Question:
- “I am trying to change my search location”
- “Change my profile”
- “Moving to another state and cannot change my profile”
Shipping and Delivery Question:
- “I paid for the premium package and all I get is blurry photos.”
- “Purchase package”
- “I didn't get my email with a three day free trial”
Employment Question:
- “Trying pay off balance”
- “After just becoming a premium member I'm still not able to view anything”
- “Employment verification”
Other Question:
- “I can't log”
- “Cencel”
- “Charging more than advertised”
About
eHarmony is an Internet relationship services provider. The company was founded in 2000 by Dr. Neil Clark Warren. eHarmony is based in Pasadena, California. The web site offers to use its patented Compatibility matching System and find a perfect person to build long-term relationships. With the help of this system hundreds of people of all social positions, ages, ethnicities, and religious believes have found their spouses. eHarmony can be used in the United States, Canada and Australia. The company is recognized and the most popular provider of singles matching services on the Internet.
eHarmony also publishes eHarmony Advice to help those who are already in the relationships.
eHarmony is ranked 199 out of 570 in Dating and Social Networking category
USA, Australia, Canada, Europe, UK
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