eHarmony Phone Numbers and Emails

Toll-Free Number:

  • (844) 544-3175
Send Message

Customer Service:

  • (844) 544-3181
  • (844) 544-3173
  • (844) 527-7421
  • (424) 258-1199

eHarmony Emails:

Accessibility
Customer Service
App Support, Subscriptions Cancellation
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
socialmedia@eharmony.com
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More phone numbers and emails Less phone numbers and emails

How to Contact eHarmony Customer Service?

Most Popular Number:

(844) 544-3175
Total calls: 21 649 Issues resolved: 332 Last call: Mar 27, 2024

How Do I Contact eHarmony by Phone?

Contacting eHarmony is the best way to resolve cancellation or activation account issues, payment questions, and inquiries about services. eHarmony has dedicated customer service numbers, where you can call to speak with a representative. The company offers several options to choose from: (844) 544-3175, (844) 544-3181, (844) 544-3173, (844) 527-7421, or (424) 258-1199.

All of them are responsible for troubleshooting and available from 8:00 a.m. to 5:00 p.m. Pacific Time. Customers mention that sometimes it is hard to get through. As alternative to call eHarmony customer service, you can figure out the issue on the troubleshooting Help Center page.

How Do I Contact eHarmony by Phone?

There are a few things you can do to ensure that your appeal via the eHarmony email address is a productive one. If you want to get assistance from the customer service department you should send your request to support@eharmony.com. For opt-in please use eHarmony email subsciptions@eharmony.com. Privacy inquiries are directed to privacy@eharmony.com.

Also, the website offers services to send messages to eHarmony mail through the application form. Please choose the department you want to apply to and fill in all fields in the form. Describe your issue as detailed as possible and try your best to be patient while waiting for a response. The average response time for an email message is 36 hours.

How to Reach eHarmony Customer Service by Live Chat?

You can submit a customer care question in the eHarmony live chat. If you have not already logged into your account you’ll be routed to a page where you can do it. After that, you will have to fill out a form. Share information about your issue, including a subject, category, and other additional details, and get the assistance you required.

eHarmony has a self-help section on the website. There you may find an answer to your concern or a solution to your issue. Browse through topics and frequently asked questions to find what you need. The website also has a service where you can get dating advice on the eHarmony chat page. If you want some tips for ways to prepare for a date, you can ask a specific question to one of the dating experts.

PissedConsumer Club

Contact Information

eHarmony Website:

eHarmony Help Center:

Corporate Office Address:

eHarmony, Inc.
P.O. Box 241810 10900 Wilshire Blvd., 17th Fl.
Los Angeles, California 90024-6522
United States

eHarmony Customer Service Reviews

1.2 / 5
Bad
Sophia w Qkv
Hello, I have cancelled my account. Please close it. It has been a long time. Please help me.

Not nice service I already canceled but still send to me email what change me if you compeny dining like the no one come for you right lot married website they can choose some one so please help me close account

Read full review
Guest-5718306
Cancellation
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They kept telling me I owed them money because of a contract I signed when I tried the subscription. I unsub from the service and they are saying I still need to pay them for the amount I apparently agreed to when I signed up for the sub.
So basically they tricked me with a shady deal and are attempting to take more of my money after I delete my account and quit my sub.

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Michael E Mmy
If they can't help in a case of fraud when can they do right?
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Literally horrible. Needs improvement when it comes to fraud. Can't do the simplest and morale thing right

Read full review
Yaima Y
I cant Cancelled my subscription i never agreed for a year.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I agreed for 3 months and they put me for a whole year without my consent, now Im not able cancel my subscription even after I found a partner they are trying to charge my card for no services rendered. It is a rip off.

Unable to talk to any customer service. All their phones are not working.

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How Good is eHarmony's Customer Service?

Honour Fsd
Honour Fsd
Feels Disappointed | Mar 26, 2024

They continue to charge my card without permission and cannot get anyone to contact me back ! I want it stopped!

Read full quote
Demari Wfq
Demari Wfq
Feels Disappointed | Mar 26, 2024

Terrible company. Should be avoided

Read full quote
Donevan Zpw
Donevan Zpw
Feels Disappointed | Mar 24, 2024

You lie about the price and won’t cancel it ! This the worst dating site ever !

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Khalilah Bra
Khalilah Bra
Feels Disappointed | Mar 23, 2024

No help at all. Paid for service, but photos and details ghosted.

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Libra S Cyo
Libra S Cyo
Feels Disappointed | Mar 18, 2024

Just a scam website

Read full quote
Jadiel Pgt
Jadiel Pgt
Feels Disappointed | Mar 18, 2024

I’m not sure yet.

Read full quote

Summary of eHarmony Customer Service Calls

33.9K TOTAL
CALLS
02:35 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eHarmony?

Activation/ Cancellation Question:

  • “I would like to cancel my subscription”
  • “Cancellation issues”
  • “Cancel my payments and membership”

Account Question:

  • “Problems using my account”
  • “Login problem”
  • “My account was not to be active I cancelled after 6 months”

Payments and Charges Question:

  • “Fraud”
  • “Billed again aftwr cancellation”
  • “Double charged”

Request for Information Question:

  • “I have questions in regards to possible scams from individuals liking my account?”
  • “Speak to a representative”
  • “Need to confirm payment information”

Refund Question:

  • “Refund”
  • “Refund needed”
  • “Refund of money”

Product/ Service Question:

  • “I had to go the the BBB to get a working phone number. Eharmony is a bad company. Customer service doesn’t exist”
  • “Reconnect”
  • “Someone set up a fake profile in my name using my husbands email”

Staff Question:

  • “Trying to pay for service”
  • “Stopping service”
  • “I paid for the service but everything is still blurry I'm not getting any clear pictures”

Website/ Application Question:

  • “Site shows only one women and then suggests I expand the search criteria, so I'm locked into only one choice”
  • “Make my unfinished application did not go through. I changed my mind”
  • “I thought I joined but I can't get on the site”

Cards Question:

  • “Illegal use of my card”
  • “You are attaching to my card after cancellation and not allowed to charge my card ever again !! Contacting better business bureau to report this illegal action”
  • “Credit card”

Return/ Replace Question:

  • “I am trying to change my search location”
  • “Change my profile”
  • “Moving to another state and cannot change my profile”

Shipping and Delivery Question:

  • “I paid for the premium package and all I get is blurry photos.”
  • “Purchase package”
  • “I didn't get my email with a three day free trial”

Employment Question:

  • “Trying pay off balance”
  • “After just becoming a premium member I'm still not able to view anything”
  • “Employment verification”

Other Question:

  • “I can't log”
  • “Cencel”
  • “Charging more than advertised”

About

Related Companies

eHarmony UK

Summary

eHarmony is an Internet relationship services provider. The company was founded in 2000 by Dr. Neil Clark Warren. eHarmony is based in Pasadena, California. The web site offers to use its patented Compatibility matching System and find a perfect person to build long-term relationships. With the help of this system hundreds of people of all social positions, ages, ethnicities, and religious believes have found their spouses. eHarmony can be used in the United States, Canada and Australia. The company is recognized and the most popular provider of singles matching services on the Internet.

eHarmony also publishes eHarmony Advice to help those who are already in the relationships.

eHarmony reviews and complaints

eHarmony is ranked 199 out of 570 in Dating and Social Networking category

Area Served

USA, Australia, Canada, Europe, UK

Payment Methods

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