eHarmony Reviews

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No one is taking me seriously

I was charged $271 instead of $12.99 like I wanted. All I want is a refund and to no longer deal with this company.

User's recommendation: I will not recommend this to anyone I know.

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1 comment
#1910089

As long as you charged it with a credit card as you imply, just dispute the charge with your credit card issuer.

ID
#2114930 Review #2114930 is a subjective opinion of poster.
Location
Pataskala, Ohio

Cancellation

I had no success and all I want to do is cancel my account and talk with a person ...on the site there is no place to even see about your account .....I want a phone number that works to talk with someone about my account ......I've called about 5 and all of them are no good ....please help me contact someone
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ID
#2113515 Review #2113515 is a subjective opinion of poster.
Location
Anderson, South Carolina

Cancel subscription

I would like my subscription canceled. I have already done this and I have a pending charge on my account today, which I would like a refund for. Please call me so that this can be rectified. Thank you.
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ID
#2111581 Review #2111581 is a subjective opinion of poster.
Location
Las Cruces, New Mexico

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Account cancelled without warning

eHarmony - Account cancelled without warning
eHarmony - Account cancelled without warning
eHarmony - Account cancelled without warning
eHarmony - Account cancelled without warning
Back in June someone working in the e harmony dating website used my account to send fake messages to quite a few women who I'd never contacted before. The message was advertising someone elses Gmail address and saying what a nice person this friend was and that these women unknown to me should contact him on his Gmail. I had been waiting for friendly contact on e harmony but this was not the way I would have started out on it. Someone working for e harmony hacking my account, sending all the same message to lots of different women I wasn't interested in. Of course e harmony are based in Los Angeles, so I'm thinking they don't like British people, or British men, or they're anti-British. Of course, I complained to e harmony and got no response. They simply cancelled my account. This is a common theme with online dating websites where they don't bother responding to issues or problems. They're Americans, so they don't like British people. There isn't much history to the USA, just about three hundred years, and they like to destroy even that because they don't even like their own history, and they're stuck on the Boston tea party. They're just blind. What a narrow-minded bunch ! The e harmony organization cancelled me and here are some unfortunate women who were messaged. I suppose they might have complained. Well I wasn't interested in them in the first place. I'd only joined in late May 2020.

User's recommendation: Don’t bother, look elsewhere for love and a good partner.

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ID
#2110861 Review #2110861 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • Gets good reviews
Cons
  • Atrocious organisation
  • Awful website
  • Absolute rubbish in practice
Loss
$10
Preferred solution
Reform their organisation or shut them down
New Reviewer

Wanting to reschedule payment

I would like to reschedule the payment for 25 of this Month.
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ID
#2108869 Review #2108869 is a subjective opinion of poster.
Product
Eharmony Account
Pros
  • Billing
  • You can meet people
Preferred solution
Change date
New Reviewer

Reschedule payment

Hello Can you reschedule payment by a few days.
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ID
#2108854 Review #2108854 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Refund policy
Preferred solution
Pay on the 25

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel subscription

After voicing my concerns to customer service, they would not cancel my subscription. It was understanding that the subscription was $67 for 6 months; not 4 payments of $67. I opened my account less than a week ago and requested a cancellation. They would not grant it.

User's recommendation: Do not use this company.

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ID
#2108633 Review #2108633 is a subjective opinion of poster.
Product
Eharmony Subscription
Cons
  • No phone number for customer support
Loss
$191
Preferred solution
Price reduction
New Reviewer
Disgusting! I read all the paperwork that said upon cancellation within 14 days there would be a value fee for using the services so far. No where did it say how much this would be or how that would be calculated. I naively assumed this would simply be the first months...
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ID
#2106780 Review #2106780 is a subjective opinion of poster.
Service
Eharmony Membership
Cons
  • Fine print lies
  • No people in my area
Loss
$65
Preferred solution
Full refund
New Reviewer

Payment

I would like to continue payments I paid two-thirds of my membership and comb it interferes with my finances covid-19 interfere with my finances and I'm trying to pick up where I left off make my final payment for my two year membership and commenced with the service but I don't know where to begin my number is 352-361-**** my name is Randolph-Macon thank you very much
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1 comment
#1907354

You are desperate. Not only do you join a lonely hearts website but you publish your personal contact info here, on an open internet website forum.

You want to meet people in this Chinese diseased time and place? Save your money, cool your jets, and let nature have a chance.

ID
#2106084 Review #2106084 is a subjective opinion of poster.
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Contact denied

I have eharmony deductions on my bank. I need to terminate my membership and email confirmation asap .
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ID
#2105848 Review #2105848 is a subjective opinion of poster.
Pros
  • Eharmony contact
Cons
  • Nothing right now
Preferred solution
Terminate my account stop withdraw money
New Reviewer

Very unhappy with y’all I’m gonna tell the world as your customer service and you trying to steal money from us you say $10 a month or $16 a month and then in the final contract he charges a lot more

Very unhappy with yall you said 10 something month or 16 something a month and then you try to charge a lot more like $70 a month to get more out of us and I think its really *** and I will tell the world about yall never to join eHarmony I would like someone to call me back as soon as possible
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ID
#2104695 Review #2104695 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer

I need help with service all different prices!! This really sucks that NOBODY answers the customer service number!!!

EHarmony has around 5 numbers to Cuztomer Service & says somebody is always there 24/7 well thats a lie!! Nobody answers!! It rings around 5 times and then sounds busy!! What kind of business is this that they lie!! I wanted somebody to call me & NOTHING!!!!! Still waiting for a Call!!!

User's recommendation: As of now, NO WAY!!

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ID
#2104337 Review #2104337 is a subjective opinion of poster.
Service
Eharmony Free Trial
Preferred solution
I need somebody to call me!! Nobody replies!!

Deleate account

I wanted to cancel my account the next day and I got charged for it would not refund my money
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ID
#2104173 Review #2104173 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

I was misinformed and I was charged

I didnt complete my profile to complete the subscription and my card was charged. Want full refund
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ID
#2102928 Review #2102928 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Lost
Cons
  • Can not contact to cancel
Loss
$535
Preferred solution
Full refund
New Reviewer

I would like to know if you have if you have less months to offer?

No answer and the phone began to beep as if the line was busy....only want one month to start
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ID
#2100862 Review #2100862 is a subjective opinion of poster.
Service
Eharmony Membership