eHarmony
Reviews and Complaints
Problem is not resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hicksville, New YorkHorrendous customer service
User's recommendation: Don’t use this site
Don’t waste money or time!!!!
User's recommendation: STOP WASTE OF TIME AND MONEY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaRefund for charge
- I didnt find any pros
- What customer service you have none
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Humble, TexasRefund
- I didnt find any pros
- You cannot contact e-harmony
Preferred solution: Full refund
I want to talk to a person not a computer
User's recommendation: Don’t do it
Found somebody on my own
Preferred solution: Full refund
Nothing is as advertised
User's recommendation: don't sign up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norwalk, ConnecticutWorst experience EVER !!!!!
- Worst customer service terrible matches scammers etc
Preferred solution: Let the company propose a solution
User's recommendation: I will NOT RECOMMEND EVER TO ANYONE
I need help
Eharmony .com the dating site has an automatic renew when you don’t shut the automatic renew off they bill you for the next yr. automaticity - SURPRISE! Not nice not funny but very true !
I joined Eharmony a dating site online
I joined for a trial period 3 months !
Paid for it with a credit card!
While using the service I discovered many problems with this online dating site
1- lot of scammers online Most of the individuals I was contacted by were scam artist not real people paying to use the site like I was but crooks thieves wanting money !
2- but what really needs to be brought to peoples attention is -
Eharmony has an automatic renew policy
A- if you dont turn it off
B- you guessed it ! It automatically renews !
Not for an additional 3 months like I signed up for but for 1 year at $550 a price they -(EHARMONY) came up with and charged my credit card ! Without my knowledge!
I am thankful my credit card happened to of denied the claim (thank you chase )- great job!
C- I didnt agree to this payment
D- I had no idea its in the contract
But when you think you joined for 3 months ! You are joining for 3 months
I havent given away my home my first born or my favorite shoes either because it says so in EHARMONYS contract !
I am not HARMONIZING with EHARMONY!
you are a customer service company get in the game guys - give customers- service ! Taking away my money without my knowledge isnt good customers service!
When I said this to you ! You again said no ! If I feel mistreated stolen from , abused thats not right ! You need to get real that what your site needs real customers real policies, real clear wording in your contracts !
If we agree to the renewal then renew !
Life is simple ! Eharmony is NOT !
User's recommendation: Eharmony the online dating site needs to provide better customer service keep scammers off the site completely block all scammers from the site ! Then eharmony you need to get real also be upfront be honest care about your customers your people who are paying to use your site ! If I pay for 3 months I want 3 months nothing more ! I don’t give you permission to add purchases to my account ! I don’t appreciate you adding purchases for me without my knowledge!
Very happy with the men they find me
Preferred solution: more men between 62-75
User's recommendation: stick with it they have wide selection for everybody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Derby, EnglandCancel my 14 day trial
- Not one telephone number on website works for eharmony
- No contact with harmony
Preferred solution: Full refund
I want to delete my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gulf Breeze, FloridaPayment issue
Preferred solution: Let the company propose a solution
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subscribed for a 3 month turn and after I submitted, it became a 1 year I did not noted until I was checking a few days later. I contacted customer service for cancellation and recalculation and they did not cancelled.
Also the profiles so far are all scam people. They have false identity . They don't have many choices. The daily matches have not been on the site for several month.
This is the worse experience I ever had. There have been a few who had that over 100 score and there have been 2 I had contact with. One had a false profile and was not the person he presented he was. The other got kicked out bc of some fraud.
Was looking at least for a refund or a better deal for this site. I gave it a trial NO luck.
What a waste of time and money. User's recommendation: Don't waste your money.