Anonymous
map-marker Longview, Washington

Problem is not resolved

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I do not want any further charges on my account. You need to have an actual customer service number.
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Victoria F Cwi

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Verified Reviewer
| map-marker Hicksville, New York

Horrendous customer service

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Horrendous customer service. Keep getting looped into cycles of useless questions without getting solutions
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User's recommendation: Don’t use this site

Anonymous
map-marker Dallas, Texas

Don’t waste money or time!!!!

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This is this biggest scam going!! Waste of my money and time!!! You suck at matching people lie!!! All dating sites are scams!!!
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User's recommendation: STOP WASTE OF TIME AND MONEY!!

Michael O Iwb

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Verified Reviewer
| map-marker Los Angeles, California

Refund for charge

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You need to disclose that you're taking the full amount for the 12 months in your promotions I wasn't expecting $155 being taken all out at once so I want my money back and I will never use or even directly people to use your eHarmony website to me it is a fraud
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Loss:
$155
Pros:
  • I didnt find any pros
Cons:
  • What customer service you have none

Preferred solution: Full refund

Sheila R Zhg

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Verified Reviewer
| map-marker Humble, Texas

Refund

Ive been on this site for a week and have expanded my age group and also my distance. I have not got a match but a few times since Ive been on here
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Loss:
$238
Pros:
  • I didnt find any pros
Cons:
  • You cannot contact e-harmony

Preferred solution: Full refund

Kaleia Cwq
map-marker West Des Moines, Iowa

I want to talk to a person not a computer

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I want a reafund I am not happy with the service and cant get help all I get is auto system I want to talk to a person how do I get a refund
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User's recommendation: Don’t do it

Kathleen C Afa
map-marker Ravena, New York

Found somebody on my own

Would like to cancel subscription and contact number is of no use. You make it impossible to cancel.
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Preferred solution: Full refund

Anonymous
map-marker Peoria, Arizona

Nothing is as advertised

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Never got a response for my complaint. You would think for that much money and according to the advertisements you would get a response and just a little help fixing the issue
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User's recommendation: don't sign up

Carla D Qru

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Verified Reviewer
| map-marker Norwalk, Connecticut

Worst experience EVER !!!!!

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First of all, it's overpriced. The quality of men was so disappointing. The availability to actually call customer service is IMPOSSIBLE. EHarmony purposely makes it difficult to contact a human person because they know you will probably give up. Worst dating site. I will be telling everyone I know NOT to try it.
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Loss:
$200
Cons:
  • Worst customer service terrible matches scammers etc

Preferred solution: Let the company propose a solution

User's recommendation: I will NOT RECOMMEND EVER TO ANYONE

Anonymous
map-marker Woodstock, Georgia

I need help

Yes Im paying for the service and nobodys Is texting me back and I dont know if Im doing anything wrong
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Anonymous
map-marker Spring Grove, Illinois

Eharmony .com the dating site has an automatic renew when you don’t shut the automatic renew off they bill you for the next yr. automaticity - SURPRISE! Not nice not funny but very true !

I joined Eharmony a dating site online

I joined for a trial period 3 months !

Paid for it with a credit card!

While using the service I discovered many problems with this online dating site

1- lot of scammers online Most of the individuals I was contacted by were scam artist not real people paying to use the site like I was but crooks thieves wanting money !

2- but what really needs to be brought to peoples attention is -

Eharmony has an automatic renew policy

A- if you dont turn it off

B- you guessed it ! It automatically renews !

Not for an additional 3 months like I signed up for but for 1 year at $550 a price they -(EHARMONY) came up with and charged my credit card ! Without my knowledge!

I am thankful my credit card happened to of denied the claim (thank you chase )- great job!

C- I didnt agree to this payment

D- I had no idea its in the contract

But when you think you joined for 3 months ! You are joining for 3 months

I havent given away my home my first born or my favorite shoes either because it says so in EHARMONYS contract !

I am not HARMONIZING with EHARMONY!

you are a customer service company get in the game guys - give customers- service ! Taking away my money without my knowledge isnt good customers service!

When I said this to you ! You again said no ! If I feel mistreated stolen from , abused thats not right ! You need to get real that what your site needs real customers real policies, real clear wording in your contracts !

If we agree to the renewal then renew !

Life is simple ! Eharmony is NOT !

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User's recommendation: Eharmony the online dating site needs to provide better customer service keep scammers off the site completely block all scammers from the site ! Then eharmony you need to get real also be upfront be honest care about your customers your people who are paying to use your site ! If I pay for 3 months I want 3 months nothing more ! I don’t give you permission to add purchases to my account ! I don’t appreciate you adding purchases for me without my knowledge!

1 comment
Dvorah C

subscribed for a 3 month turn and after I submitted, it became a 1 year I did not noted until I was checking a few days later. I contacted customer service for cancellation and recalculation and they did not cancelled.

Also the profiles so far are all scam people. They have false identity . They don't have many choices. The daily matches have not been on the site for several month.

This is the worse experience I ever had. There have been a few who had that over 100 score and there have been 2 I had contact with. One had a false profile and was not the person he presented he was. The other got kicked out bc of some fraud.

Was looking at least for a refund or a better deal for this site. I gave it a trial NO luck.

What a waste of time and money. User's recommendation: Don't waste your money.

audrey m Uea
map-marker Dawsonville, Georgia

Very happy with the men they find me

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being happy with the way things are going stick with it dont give up some guys are not right others are some i talk with for quit awhile
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Loss:
$106

Preferred solution: more men between 62-75

User's recommendation: stick with it they have wide selection for everybody

Janet H Rua

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Verified Reviewer
| map-marker Derby, England

Cancel my 14 day trial

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I have been trying to cancel my (supposedly) free 14 day subscription & I cant get in touch by phone or by email
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Loss:
$168
Cons:
  • Not one telephone number on website works for eharmony
  • No contact with harmony

Preferred solution: Full refund

Dwanna Ljl
map-marker Mount Laurel, New Jersey

I want to delete my account

Once you join the company doesn't want you to delete the account or deactivate there is no option, you will have to call your bank to stop payment, customer service is not helpful
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Mark A Gfw

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Verified Reviewer
| map-marker Gulf Breeze, Florida

Payment issue

Could someone please contact me so I can pay my bill? I had a change in email address and can not log into my old account which is mfanker2@***.com And is the email I had signed up for eharmony which is also why I couldnt log in to pay my bill! Could you please let me know how to resolve my issue and I will take care of it?
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Preferred solution: Let the company propose a solution

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