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To cancel my subscription

I got the basic subscription that was only for six months. When it was about to expire I tried to call and contact eharmony to cancel and delete my account. No one has responded every time I call. Now money is being taken from my account and I still can't get a hold of anyone. Customer service sucks. Your Customers deserve to be treated better. I will never recommend this app to anyone.

User's recommendation: Never recommend!!

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ID
#2408330 Review #2408330 is a subjective opinion of poster.
Service
Eharmony Membership
Pros
  • Comparability report
Cons
  • Offer a terrible service
  • Fail to do what they claim they do
Loss
$26
Preferred solution
Let the company propose a solution

Dissatisfied

Fake profiles .bad advertisements no way to get human person to speak with.wrost site I hate company that you can't deal with real people

User's recommendation: Do not use site.

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ID
#2407768 Review #2407768 is a subjective opinion of poster.

Account impossible, website unfriendly

Couldn't get hold of customer service. Was locked out of my account. Absolutely useless, rubbish site. Waste of money. The location finder is very inaccurate, couldn't search for anyone close in proximity. The whole website needs to be finessed. Spending a lot of money on nothing!

User's recommendation: Look elsewhere for a dating site.

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ID
#2406993 Review #2406993 is a subjective opinion of poster.
Location
Toppesfield, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible to cancel eHarmony subscription auto-renewal

Your online instructions on how to prevent subscription auto-renewal is crap. That in itself shows that your company is less than supportive of your customers. If I don't receive written confirmation that subscription auto-renewal has been cancelled for my account within 36 hours, I will report eHarmony to the Ontario Consumer Protection Agency.

User's recommendation: Beware of eharmony' s non-existent cancellation of subscription auto-renewal sc.

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ID
#2406679 Review #2406679 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Good interface
Cons
  • Cant unsubscribe to subscription auto renewal
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolutely disgusting

I joined this shocking site for no more than 10 mins. I paid the joining and I agreed this but with the 14 day cool off I was ok with that. There was one page of suitors and they lived miles away. After I emailed them and said this isnt for me there are more men on free sites. They said you have signed a legal agreement and owe 65.00. I argued that with the cool off period. They then reduced it and took 54.00 immediately out of my bank without my consent. I am absolutely fuming! Disgusting site and I promise for everyones sake this will be going further. Horrid place

User's recommendation: AVOID its a scam and it’s crap.

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ID
#2406603 Review #2406603 is a subjective opinion of poster.
Cons
  • Left feeling inadequate confused
  • Fine print lies
  • Misleading
Loss
$65
Preferred solution
Full refund

Cancellation within 3 days of subscription

Now Im pissed. I am not getting a refund because Im not in the right state. I didnt mean to hit submit because I changed my mind. I WOULD LIKE TO GET MY MONEY BACK!!!

User's recommendation: Be careful who you are dealing with.

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ID
#2406455 Review #2406455 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Service
Preferred solution
Full refund

Unable to contact your office...all phone numbers are always busy.

2 days ago I gave my credit card number for subscription by error. I wanted to cancel right away and tried to contact your office and I was unable. Now I need to call my bank to stop the payment.

User's recommendation: do not post phone numbers that do not work and always busy.

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1 comment
#1979526

" gave it by error" .. Lol You changed your mind

ID
#2406166 Review #2406166 is a subjective opinion of poster.
Product
Eharmony Basic Subscription
Preferred solution
Full refund

Cancellation within 3 days of subscription

Is this going to be refunded?? Im not rally pissed. Its just too expensive and I cant afford it right now. Please refund
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ID
#2405930 Review #2405930 is a subjective opinion of poster.
Location
Carrollton, Texas

Cancel account

You have charged me again this month after I have canceled twice. Refund the $78.00 immediately and do not charge me again.
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ID
#2404848 Review #2404848 is a subjective opinion of poster.
Loss
$160
Preferred solution
Full refund

To pay a bill

Where good th! Where good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#2404004 Review #2404004 is a subjective opinion of poster.

Canceled my account five months ago and was charged for another year

I know I canceled my account in September of last year but on the 30th. Of January I was charged for this year, after calling the representative was of no help. Ive filled a complaint with my bank and the Better Business borough about this practice. Ive also found on line that this seems to be a common practice. Im requesting a full refund for the new charge.

User's recommendation: Don’t join.

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ID
#2403159 Review #2403159 is a subjective opinion of poster.
Location
Hicksville, New York
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Overcharged

Eharmony - Overcharged
Eharmony - Overcharged
I have been charged twice for $83.20. I was charged on Jan 1, 2021. Also I was charged on Feb 1, 2021 for $83.20.
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ID
#2402757 Review #2402757 is a subjective opinion of poster.
Product
Eharmony Subscription
Loss
$83
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel account

Update by user Feb 01

Company fixed the issue and I have been provided with full refund.

Original review posted by user Feb 01
Ive been trying for 2 months to cancel and unsubscribe. Ive been paying for 2 months for something I have not been using. I want a refund. Ive tried to get a hold of you for 2 months and always get a busy signal. Its ridiculous.
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Resolved
ID
#2402512 Review #2402512 is a subjective opinion of poster.
Loss
$105
Preferred solution
Full refund

I need my money back in my account

I want my 234.00 yall stole from me back into my account by tomorrow please thank you cause I did not deserve this for my money getting stolen from me for me trying to find true love in I will never try this again just please give me my money back that yall stolen from me thank you
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ID
#2401541 Review #2401541 is a subjective opinion of poster.
Location
Columbia, Tennessee

Yall took two hundred in thirty four dollars out of my account without my permission in I want it deposited back into my account now please

Yalll stole two hundred in thirty four dollars out of my account in I want it deposited back into my account
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ID
#2401535 Review #2401535 is a subjective opinion of poster.
Loss
$234