New Reviewer

Not happy after being charged for new subscription even after I’ve canceled

1.0
Been trying to contact someone Im from Australia but unable to I was charged to my account even though I had canceled

User's recommendation: Make sure you can get in touch with people not computer.

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#3687095 Review #3687095 is a subjective opinion of poster.
Location
Brisbane, Queensland
Loss
$433
Preferred solution
Full refund
New Reviewer

1.3
I was told e-harmony was a serious dating platform, I was told that Tinder, Hinge and Bumble are just for hookups and nothing else. While I did get one actual in person date on e-harmony, it boiled down to luck and the woman I met didn't really make me do a lot of...
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#3686942 Review #3686942 is a subjective opinion of poster.
Loss
$600
Preferred solution
Full refund

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Verified Reviewer New Reviewer

They freeze my account

1.0
Why I can't receive and send messages? This is 2nd time happening. I'm not using the service for free. If you're going to doing thisI will need my money back.
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#3684443 Review #3684443 is a subjective opinion of poster.
Location
Paterson, New Jersey

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Verified Reviewer New Reviewer

Have a complaint.

1.7
Im an attractive woman and have had considerable positive feedback on Our Time and I am receiving little to know attention on eHarmony. I want to be contacted by a REAL person to figure out what is going on. Please respond asap to avoid a complaint to the BBB. Theresa Veneski

User's recommendation: Avoid eHarmony. Unreliable and don’t respond to customer issues by email and phone.

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#3684164 Review #3684164 is a subjective opinion of poster.
Location
Amherst, Massachusetts
Preferred solution
Full refund

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Verified Reviewer New Reviewer

95% of matches are located 100 miles or more from my location

Distance of possible matches is not Reasonable. If this is all you have in this program can you switch me over to a program that has matches available from 30 to 50 miles away?

User's recommendation: Set up program that has available matches in the 30-50 mile radius.

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#3680545 Review #3680545 is a subjective opinion of poster.
Location
Englewood, Florida
Pros
  • Quality of matches better
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Want to cancel my account.

I haven't used the app. Not what I want and still charging my credit card. I do not have the funds to pay for this. I want a refund I need to talk with a live person
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#3680282 Review #3680282 is a subjective opinion of poster.
Location
Montrose, Colorado
Loss
$200
Preferred solution
Full refund

Scammer

I just want my money refunded! It's not an essay. I'm not happy with that service! I can't even call you! Just refund my money or I'll report to my bank!!!
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#3678369 Review #3678369 is a subjective opinion of poster.
Location
Apopka, Florida

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Verified Reviewer New Reviewer

The whole thing is a scam

1.0
I selected the option to do ONE PAYMENT for $21. I was charged over $560 for the next two years!!! I just wanted to try one month to see if I even liked it and now I cant even reach anybody by phone or email!! The verification code they send to verify your email before the complaint will even send and the verification code NEVVVVER comes through

User's recommendation: Be careful what you click on it’s misleading as far as billing goes!!

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#3675614 Review #3675614 is a subjective opinion of poster.
Cons
  • Charge 560 when i signed up for 21 dollars
  • I have know clue
  • No way to reach customer service about a problem
Loss
$560
Preferred solution
Full refund

Problem is not resolved

1.8
I do not want any further charges on my account. You need to have an actual customer service number.
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#3675337 Review #3675337 is a subjective opinion of poster.
Location
Longview, Washington
New Reviewer

Tell you one thing and charge you another

I I went to sign up for eHarmony it's a pay $14.95 for the first month half off thinking that's what I'm going to be charged know they charged me $361 instead looking to get a refund

User's recommendation: Do do not sign up for eHarmony they will rip you off.

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#3674275 Review #3674275 is a subjective opinion of poster.
Location
Brooklyn, New York
Loss
$361
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Delete my account and cancel my subscription

1.0
Please cancel my subscription. I tried deactivating my account and it did not delete my subscription.

User's recommendation: Don't use Eharmony.

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#3671749 Review #3671749 is a subjective opinion of poster.
Location
Burnaby, British Columbia
Preferred solution
To get my account subscription deleted.

Don’t waste money or time!!!!

1.0
This is this biggest scam going!! Waste of my money and time!!! You suck at matching people lie!!! All dating sites are scams!!!

User's recommendation: STOP WASTE OF TIME AND MONEY!!

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#3671626 Review #3671626 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Locked out of my account

1.0
When I told them I do not want to renew and how to get my account information they locked me out if my account.

User's recommendation: Do not use.

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#3670767 Review #3670767 is a subjective opinion of poster.
Location
Bennington, Nebraska
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Cant get on my account

1.0
This is most dishonest company D0 NOT use . No way to contact customer service ,their emails do answer every question but the one you ask , when I finally let them know that I don't want to renew and how to get my account information they locked me out . Now I am paying for services I cut even use Kim

User's recommendation: Forget this one!

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#3670751 Review #3670751 is a subjective opinion of poster.
Location
Bennington, Nebraska
Loss
$350
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Billing matter

1.0
You are charging me more than what I signed up for ,you've taken over $200.00 from me, so are you telling me that a one year membership is over two hundred dollars? You're site is terrible, maybe once a week you send me a " match ", it's always an ugly hag hundreds of miles away. Point being, you are overcharging me, I want to CANCEL. You're site is worthless to me.

User's recommendation: DON'T JOIN.

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#3670554 Review #3670554 is a subjective opinion of poster.
Pros
  • Need customer service to answer the phone
Cons
  • You steal your money with no way to contact them
  • Charged inappropriately
Preferred solution
To talk with a human being .