Andrew H Sku

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Verified Reviewer

My bank account was hacked and is currently locked until the new card arrives in 10 days

I can pay when the new card arrives 10 days time, I have never missed a payment, please accept my apologies and understand I had no choice but to lock the card
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Preferred solution: . just to pay when my new card arrives from the bank.

steven d Dxx

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Verified Reviewer
| map-marker Dickinson, North Dakota

You guys charged my card way to much

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you filthy crooks were supposed to bill my credit card for a 1 month trial for 11.99 well you charged my card 196.00 i happen to ne an attorney ,if this transaction is not stopped you will be sorry . my number is 701 590 **** ,im giving you till early tonight and that is it !!!
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User's recommendation: Watch your card i was supposed to be billid 11.99 for one month they put just shy of 200.00 on my credit card ,funny thing is I am an attorney of 28 years ,just waiting for them to try ad jerk me around ,they are a JOKE !!.

Louis P Kvw

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Verified Reviewer

I cannot communicate to one of my associates

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Updated by user Sep 29, 2023

I can’t text someone

Original review Sep 22, 2023
I cannot reach customer service. I cannot communicate to one of my associates. I keep getting a pop-up that says eHarmony quality promise
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Preferred solution: I would like to get the technical problem solved

Anonymous
map-marker The Bronx, New York

Have had no contacts in 7 days

My email has been hacked. I have NO access to my account. SOMEONE HAS HACKED MY ACCOUNT.!! You have NO customer service contact. I WILL INFORM MY BANK TO REFUSE PAYMENT. This is the WORST dating site experience ever . I AM PAYING FOR NOTHINGSt
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User's recommendation: STAY AWAY FROM Eharmony

Anonymous
map-marker Spokane, Washington

Bait and Switch

When I signed up the explanation was I was getting something 40% discounted. The yearly membership would be $169 in 3 payments is what it appeared and what I understood. What it really was, $169 x 3. I would have never done that. Then they wouldn't work with me. I asked them to keep the $169 and cancel the rest. I they refuse.
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User's recommendation: Don't get into any CONTRACTS with eharmoney

LF J

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Verified Reviewer

Have been scammed, hacked

Person eHarmony connected me with is a scam artist. We texted for about three weeks. We started communicating by phone. Started to become suspicious when he supposedly fell while out of USA, hospitalized and wanted me to pay a five figure amt to get him out of hospital. I knew then everything was lies and it was more than him in on the scam!
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Pros:
  • Liked the question asked on profile and it showed comparability
Cons:
  • Forensic computer person said it was definitely scam

Preferred solution: Full refund

User's recommendation: DON’T sign up

Shoshanna Qgu

Customer service sucks u can’t get nothing resolved

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Cant get ahold of no one about nothing my account got hacked but no cant get no one to help resolve issue I wouldnt recommend this site to no one Ill post bad reviews about this site everywhere I can till my account is fixed they take ur money and give u no customer service
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Cons:
  • No customer service at all

Preferred solution: Full refund

User's recommendation: Don’t use eharmony

Anonymous
map-marker Atlanta, Georgia

Must have two logins and I want to delete the free one and be able to enter the one that I'm paying for

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No response to my need of assistance what so ever My only regret is that I have been provided with feedback options below -25! If so I would have certainly selected them.
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User's recommendation: Forget about this site go to another in line editing site as this s one sucks

Patricia R Nig

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Verified Reviewer

Cancellation Policy

Please cancel my membership set not to renew on October 4, 2024 as I am unable to pay the fee for continuing membership.
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Liangjie S

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Verified Reviewer
| map-marker Carson, California

Cancel subscription help

i have not used eharmony for almost a year now i wish to cancel it because i have a girlfriend already not through eharmony. and since she saw i have this subscription still made her mad. can i please cancel subscription so i dont get charged for something i dont ever use? thank you.
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Loss:
$202
Robert S Klc
map-marker Dallas, Texas

Promo practices!

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Updated by user Oct 16, 2023

Yes, w/ EH's survey and haven't heard back. They emailed that I owe them money.

After my membership expired, I started receiving way more interested parties than before, so I renewed my membership! After renewing, that interest stopped abruptly! Many of those interested members were blocked/inactive!

How is that possible? EH is perpetrating fraud and using deceptive/unethical business practices to lure people back to renew membership.

Original review Oct 03, 2023
After my EH subscription ended, all of a sudden I began getting way more interest from other EH subscribers. Way more than during my EH membership, and was offered a discount to renew my EH membership. After I renewed my EH membership, interested EH members stopped coming abruptly! As a matter of fact, once I renewed my EH membership, most of Turned to a, BLOCKED status! Not cool what EH is doing! I want my money back!
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User's recommendation: Don’t sign up!

Anonymous
map-marker Houston, Texas

Cancellation

Please I have to cancel my subscription with you services , I found not pleasant couple people over ther , Im requesting a refund asap
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User's recommendation: We never expected a fatality, but it happens , so be kind and human

Anthony M Cfp

See below

I had let eHarmony know that my daughter signed me up for what she thought was a free promotion. She gave my credit card and apparently I was billed. This was just yesterday. I did not want to pay for a subscription just yet I was interested in the free trial, she mustve done some thing in error, I would appreciate it if somebody can reverse the charge and let me know about any free trial for me to decide on joining. Thank you
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Loss:
$169

Preferred solution: Full refund

Michael S Gaf

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Verified Reviewer

Money was taken out my account

I canceled my account in subscription like months ago, and I'm still getting charged for my subscrip shin. That money needs to be put in my back into my account. ASAP I have an electric bill that is past. Do they need to get paid?
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Loss:
$120

Preferred solution: Full refund

Sonia R Aun

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Verified Reviewer

Customer service never picks up phone

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I want to cancel my membership and put back my $112.73 back into my account today I keep calling customer service at 3 telephones and get no answer just busy tone
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Loss:
$112
Pros:
  • Dating
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Answer your customer service telephone

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