I cannot access my account

I still cannot access account I have paid for. I want this resolved or a refund please. I cannot get thru to customer service
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#3668148 Review #3668148 is a subjective opinion of poster.
Location
Lakewood, Washington

I cannot access my account

In an attempt to gain access to my account, I created a new one. You allowed me to reset my password, but it is not to the account I have paid for. Now I cannot access without eharmony wanting me to pay again?? Please help!
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#3668121 Review #3668121 is a subjective opinion of poster.
Location
Lakewood, Washington

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Verified Reviewer New Reviewer

You can not be reached, collect the money and then your gone, no help at all. Your customer service is in the toilet and the toilet has been flushed.

1.0
Lack of service you people can not be reached regardless. I need help and youre no where to be found. Fix my account or refund my money.

User's recommendation: Never happen.

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#3666700 Review #3666700 is a subjective opinion of poster.
Location
San Tan Valley, Arizona
Cons
  • Verification procedures
  • Terrible site to navigate
  • Non transparent terms and conditions
Loss
$150
Preferred solution
Full refund

Subscription renewal

Phone number couldn't connect Don't bother with the harmony. I haven't been able to find the number to get through to eHarmony it's all emails

User's recommendation: Don't bother with eharmony.

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#3666574 Review #3666574 is a subjective opinion of poster.
Location
Rathdrum, Idaho
New Reviewer

Subscription

1.8
E harmony does not want you to cancel. They give you phone numbers that can't be connected to. This is very frustrating and doesn't speak highly of the company. I give it a 0 rating.

User's recommendation: Don't bother.

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#3666358 Review #3666358 is a subjective opinion of poster.
Pros
  • E harmony steeling my money
Cons
  • Impossible to delete account
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Help!!!! Need help with customer service

I am not on your site and you will not leave me alone. I have no pictures or profile on your site. I need help.

User's recommendation: Absolutely stay away from these people. This site is a joke.

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#3665935 Review #3665935 is a subjective opinion of poster.
Location
Mandeville, Louisiana
Preferred solution
I need to SPEAK to someone regarding my account

Cancel account

I read your policy at the end and I intended to not submit payment, but think this over a little more, instead I clicked on the submit button. I'd like a full refund. Thank you
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#3664885 Review #3664885 is a subjective opinion of poster.
Location
Dubuque, Iowa

Cancel account

I made a mistake in clicking on the submission for your membership. After reading your policy, I had intended to cancel/go back and think this through a little more. So I'm wanting a refund. It hasn't been 24 hours and I've not used the site
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#3664877 Review #3664877 is a subjective opinion of poster.
Location
Dubuque, Iowa

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Verified Reviewer New Reviewer

SMS verification

I tried to get code sent to my cell phone and got a message I had entered the wrong phone number. I did not enter the wrong phone number. How do I get a code sent without receiving this message?
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#3662314 Review #3662314 is a subjective opinion of poster.

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I am still being charged after I canceled

I need EHARMONY to return my calls. I am not able to get through on any of the lines that is offered to the customers I have canceled my subscription and to no avail money keeps being taken out of my account. Please call me at 540-845-**** I cant seem to get through to a person on any of the numbers offered

User's recommendation: Customer service is important.

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#3661375 Review #3661375 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
New Reviewer

Incorrect charge

1.0
None of the customers service numbers are accurate. Verizon answers ! WTH I was charged almost$500 and aI asked for monthly payments. Now I can't get anyone on the phone to correct it

User's recommendation: Can’t even get costumer service on the phone.

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#3660892 Review #3660892 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$460
Preferred solution
Full refund

Nothing is as advertised

1.8
Never got a response for my complaint. You would think for that much money and according to the advertisements you would get a response and just a little help fixing the issue

User's recommendation: don't sign up.

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#3660736 Review #3660736 is a subjective opinion of poster.
Location
Peoria, Arizona

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Verified Reviewer New Reviewer

I am still being charged after I canceled

Cal me @ 540-845-**** I need to know that I wont be charged again after already canceling my subscription. Please email me at Chicngirl55@***.com
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#3660543 Review #3660543 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

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Verified Reviewer New Reviewer

I am still being charged after I canceled

220611-****10 I need to know that my subscription was confirmed in my cancellation? I do not understand why I am still being charged. I did cancel it. Can you please let me know when eHarmony will stop taking money from my account? There was a special offer when I paid. Total was 161.55. I have spent that already. Please let me know that my subscription has been canceled. Thank you. Again I have tried to call. It gives me a busy signal. On all 4 numbers. Over and over. Please call me at 540-845-****
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#3660525 Review #3660525 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

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Verified Reviewer New Reviewer

Subscription

Cancel my *** account now or Ill be force to take this to supreme count then federal you messed with the wrong person

User's recommendation: Not at all.

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#3659997 Review #3659997 is a subjective opinion of poster.
Location
Durham, North Carolina
Cons
  • Scam
Preferred solution
Cancel my dam subscription