eHarmony
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou Dont answer your phones!
- There is no customer service you cannot reach anyone
Preferred solution: Tech help
User's recommendation: Go to a different dating site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Medford, MassachusettsHello, I have cancelled my account. Please close it. It has been a long time. Please help me.
User's recommendation: No I don’t want say to someone get in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon’t cancel
- Bad website not user friendly
Preferred solution: Full refund
User's recommendation: Don’t do it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSigned up for one time fee, 14.95 they charge my card over $300
Preferred solution: A refund
User's recommendation: Be careful what you click when billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmail incorrect when I signed up
Preferred solution: My email corrected
User's recommendation: Don't join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou're saying I owe you money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer80 percent of my matches have no pictures
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hays, KansasSubscription cancellation.
Hello I have been having a ridiculously hard time trying to cancel my subscription, after the first day of use, I decided I did not like this app, so I tried to cancel, I was able to cancel my auto renewal, but with all of the research I did, I found no option for me to actually cancel my subscription, the only thing I ever found was how to cancel the auto renewal. (there was no option to cancel subscription, What I was researching, was trying to find out if you had to like call them or something or where the option might be).
Im pretty sure Im past the three days by a day or two but I have literally been unable to cancel it. I do not wish to be paying for something that I have not had the chance to cancel. Thank you. This Is the email I sent to them, I was able to get through to their company, not through this website though.
And they responded by telling me that they have reviewed the situation, and they feel as though nothing in their contract was broken And Im stuck with paying it, so I explained that I did not Have the option to cancel I wanted to cancel there was no option To cancel it and that is up to you and they said Dear customer, we are regretful that you had a poor experience using this app we pride our ability to match peoples and offer unmatched service, Though we have reviewed your complaint, We have made a final decision, and no more action will be taken. We were able to confirm that your auto renewal has been turned off, Thank you and have a nice day.
Its pretty hard to have a nice day when You get a contract with the contract says If you cancel within three days Youll have a full refund and you wont get charged anything so you buy the subscription sign the contract and then upon doing both you realize wow this website is absolutely trash, (My personal opinion) And then go to cancel your subscription And there is no option to cancel that subscription. So then you contact the customer support And they tell you your past three days that sucks so you explain to them there wasnt an option to cancel and they tell you that sucks.
For anyone who is considering using this website, I would highly advise You check actual Unbiased sources, I personally use Reddit, though I will probably start using pissedconsumer As they did, try to get me in contact with them. And if you do go to someplace like Reddit or where theres actual people reviews Most people necessarily had Terrible success on the dating section of it, but It is a Subscription contract, which means you pay for eight months Through small payments, The smallest contract is $80 I think three months?
But you sign it if you decide you dont like it that sucks you are stuck paying, Or in my case, where a lot of people have had problems canceling or they submitted actual request to cancel, and they wont get to it until a week later and theyre like sorry three days of past even though you submitted it within the first day.
So the use of the app might not be that bad, but there is an overwhelmingly large amount of people who absolutely hate it and think its a scam. Thank you and thank you to pissedconsumer.com
User's recommendation: Absolutely do not buy. Though the literal use for the app Might not be terrible, This company is a scam And uses a contract subscription, which if you do not cancel on the first three days you are stuck paying for generally a multi hundred dollar contract That spans months.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need hel
- Tons
Preferred solution: Apology
User's recommendation: Don’t use eharmony. Their customer service sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForgot password
- Customer service is non existent
Preferred solution: A password to my account
User's recommendation: E e harmony appears to be unresponsive to customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Do a back ground of you
- Dontget back in timely and poor section matches
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook $200 out of my account after I contacted them to cancel
- Scammers on site and cannot end subscription
Preferred solution: Full refund
User's recommendation: Do not fall for their fake profiles and eharmony’s scams to take your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost sign in no help
Preferred solution: Sign back in. Call me 561-213-1223 Are used to automatically open up my face now it doesn’t recognize me???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled my account the next day. Why do they keep sending me emails asking me to pay?
Preferred solution: I cancelled my account the next day. Why do they keep sending me emails asking me to pay?I canceled account long time ago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasI cannot get a response from he mail all four customer service lines are not working
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I joined December 2023, had a fake person to post his photo with a information totally different from who he really is...there are illegal people who are looking for seniors who they can collect funds, they're full.of lies..beware of the scammers, read the all of the information before you decide to trust the photos or profile., especially if they asked to come off of the site to communicate on email or Google chat together. Please don't trust them, even FaceTime or what's app, do your background and research to protect yourself..