This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Urgent

All of your phone numbers are bogus. I work for a news station and if I cant get a hold of someone and I am making this into a story
View full review
ID
#2936580 Review #2936580 is a subjective opinion of poster.
Cons
  • Impossible to delete account
  • No phone number cannot turn off auto renew no local matches
  • False advertising
Preferred solution
Full refund
New Reviewer

I canceled subscription last month but it's charged my account

Very unprofessional no help. Cant get working numbers when finally track someone down get lip service. Instead of doing what the customer wants its to much lip service. Would never recommend this service. Its a rip off and scam. No easy to cancel subscription no easy to ask for refund. Have to jump through a bunch of bs excuses and still no help no nothing.

User's recommendation: Don’t not use this service it will rip you off.

View full review
ID
#2936435 Review #2936435 is a subjective opinion of poster.
Pros
  • Rip off
Cons
  • Rip off
Loss
$67
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Eharmony needs to reimburse me $718.80

Eharmony needs to reimburse me $718.80
Eharmony needs to reimburse me $718.80
Eharmony needs to reimburse me $718.80
Eharmony needs to reimburse me $718.80
Eharmony needs to reimburse me $718.80
Eharmony needs to reimburse me $718.80
Update by user Oct 04, 2021

Eharmony has continued to give abrupt responses to BBB, denying they are taking people’s money again. Or pretending to care about customers’ we’ll being while ignoring these many complaints.

BBB needs to lower their rating to an F—over 900 complaints against Eharmony in 9 months and that’s just on BBB-that is bad-much of it for this same fake renewal theft. They already lost & supposedly paid over $2million in a 2018 lawsuit for similar shady practices.

Original review posted by user Oct 04, 2021
VEharmony still owes me a huge charge of $718.80 that I did not approve. I've been trying to get it back for two months. Please see my prior review for extra details and photos. Basically after my six month subscription ($143.76 on April 11 - that was the total charge to cover all 6 months) ended early October 2020, over 4 full days later EHarmony put a whole new charge on the credit cardeven tho Id long since stopped using the service and switched off Auto renew. But this time, the charge was for an outrageous $718.80 AND they changed it to a one year subscription. They did so under cover of the craziness of 2020, as I somehow missed seeing that credit card bill until this July 2021 when I checked my June bill and found fraudulent Google game charges- a fraud April limousine charge. Which my card co. removed but did nor remove the October charge due to length of time since it occurred. I immediately called EHarmony but they refused to return my money, so I emailed them. Again and again they denied it. Their excuse was they said they found no proof Id turned off Auto Renew. Which makes no sense-this was obviously not a renewal or it would occur 4 days prior than it did, and for $143 not 718. AND it would be for 6 months, not one year. AND they did not Email a receipt in October-apparently they did not want the HUGE charge noticed. However, back in April 2020, theyd emailed me a receipt for the original $143 charge. Fishy. I recently learned theyd exploited many people in the past for money like this, so lost a huge lawsuit for over $2 million in 2018. BUT it continues- there are nearly a thousand new complaints, many like mine, in less than the last year alone. BBB did not helpthey emailed them but sort of (accepted) their denial of guiltAnd so far , continues to give EHarmony a good BBB score of A-which is not accurate, nor does it protect consumers.

User's recommendation: Avoid EHarmony. File Complaints if they stole your money.

View full review
ID
#2936386 Review #2936386 is a subjective opinion of poster.
Location
Wilsonville, Oregon
New Reviewer

Bad servers keep charging after subscription has been cancelled. All phone numbers don’t work

Fix it This is a joke write 100 words. Its broke it takes money it takes money when canceled it takes money when canceled. No support system that works. Its broke dont work. No support takes your money without permission

User's recommendation: Fix it or cancel site.

View full review
ID
#2936254 Review #2936254 is a subjective opinion of poster.
Loss
$67
Preferred solution
Full refund
New Reviewer

Cant log in

Hey *** cant log in my account got no email to reset it no response no response on phone convaluted website cant navigate
View full review
ID
#2935611 Review #2935611 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Want to cancel

Don't need your services anymore. Please cancel the services you sold to me, if possible please return the funds to my credit card. Tha
View full review
ID
#2935327 Review #2935327 is a subjective opinion of poster.
Pros
  • No pros all con
Cons
  • Pathetic
Loss
$75
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My bank account was charged and I didn't do it

None of their phone numbers listed will go through. Not able to talk with live person. I need to contact someone today
View full review
ID
#2934539 Review #2934539 is a subjective opinion of poster.
Pros
  • E harmony steeling my money
Cons
  • Cant speak to anyone numbers wont answer
Loss
$168
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Someone used my account and charged $167.70

I don't know who got into my account and charged for this but I need it cancelled and money put back into my account. On Social Security and my bills are on auto pay

User's recommendation: Stay away from this company.

View full review
ID
#2934404 Review #2934404 is a subjective opinion of poster.
Loss
$168
Preferred solution
Full refund

ANGRY REFUND

I have been calling for DAYS to get busy signal. Ridiculous. The first man that spoke to me was sexually ABUSIVE, and I want to know what was done. I tried to cancel on line, and I want a full refund. I dont like how you run this site. I want a response, and full refund. Erase my account and card number. Victoria Ashton
View full review
ID
#2933230 Review #2933230 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dating an old girl friend that, moved back In Town

Dont need Eharmony, I ran into an old girl friend, so I dont need ur service any longer, please cancel my account Jimrupert@***.net Thank you

User's recommendation: It was useful.

View full review
ID
#2930029 Review #2930029 is a subjective opinion of poster.
Preferred solution
Terminate my membership
New Reviewer

Cancel account

I was not happy with the service I want to cancel it and not be charged so I need a refund I just got charged 20 bucks
View full review
ID
#2929786 Review #2929786 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

Csncell comtract

Just need to get a refund if possible thank you I really never used the service and very sorry I joined and will put in a good word if I can just not be charged the last 3 payments would really appreciate that Thank you!
View full review
ID
#2928998 Review #2928998 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Billing

I cancelled my account and there is a massage on my account saying my automatic renewal has already been cancelled. BUT Thank God My Debt Card Was Turned Off Or They Would Have Taken Another $67.00 Out Of My Accountdontn

User's recommendation: Don't Join.

View full review
ID
#2928689 Review #2928689 is a subjective opinion of poster.
Product
Eharmony Account
Preferred solution
Apology

Charged my account after I cancelled my account

I cancelled my eharmony account in August and they charged me for another month on 9/29/2021. When I tried to call, received no answer. When they get you to chat with one of their so called reps they try to charge you more money to put it through. I want my money credited back to my account.

User's recommendation: Do not use eharmony.

View full review
ID
#2928399 Review #2928399 is a subjective opinion of poster.
Service
Customer Service Profiles Customer Care
Pros
  • It looks promising enough
Cons
  • Expensive subscription fees

Refund

I couldnt get the customer service.I sent them a message about my refund since yesterday but no response yet. I need the refund back.am not satisfied with them at all.This is unacceptable.
View full review
ID
#2927009 Review #2927009 is a subjective opinion of poster.
Location
Marlow, England