eHarmony Reviews

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New Reviewer

To cancel my account and get a refund

Just want off of it
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ID
#1991625 Review #1991625 is a subjective opinion of poster.
Pros
  • Lost
Cons
  • Poor user platform
Loss
$105
Preferred solution
Full refund
New Reviewer

Unauthorized charges on my card

I did not make an account with you I never wanted an account with you I was hacked I want this resolved someone used my name and info dont know how they got it or who yet but is under investigation my bank has asked for my refund my name is Daniel green and i bank in Orwell ohio key bank they have canceled or fixed what they could please help I can see the account but have no passwords or nothing but they are using my stuff stop this please thank you Mr.Greene
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ID
#1986455 Review #1986455 is a subjective opinion of poster.
Loss
$326
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I did not mean to subscribe to this site

eHarmony - I did not mean to subscribe to this site
I thought I was registering on the e harmony Australia. I also thought it was only 37 dollars per month, paid monthly not annually. I didn't have enough money to pay it all in one go because I am on the disability pension and have not had enough finances to pay for my basic needs, such as food and rent. I would like to cancel and get a full refund of my money please. I apologise for making this mistake and have learned from this and would appreciate your kind consideration of my situation.
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1 comment
#1942658

Can I have a refund of all my items and cancel everything thank you you from Bernard concert

ID
#1985548 Review #1985548 is a subjective opinion of poster.
Loss
$375
Preferred solution
Full refund

Automatic renewal without notification

I've been automatically renewed half way through my term for a full year that doesn't even start for 6 months! There is no way I want to be renewed. This is a garbage app with garbage customer service. They don't list any phone numbers on their site and they make it very difficult for people to cancel. You think you've cancelled, and then you wake up to a $598.80 charge! I've tried every number here and it just rings endlessly. It should absolutely be law that notifications are sent to remind people of automatic renewals. These companies intentionally make it very difficult to track and then follow up on and how many people are left paying ridiculous subscription fees that they don't want!

User's recommendation: Avoid EHarmony at all costs! Half the people don't have photos, half of them are fake, and they are ridiculously overpriced with terrible customer service.

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1 comment
#1877679

Just had the exact same issue with them. I signed up for six month trial and was not going to renew.

Noticed on my credit card that when the six months was up they charged me. Now they say I signed up for auto renew which there is no way I would willingly do.

Theres a reason they don't have a phone number listed, because they would be listening to people like us complaining all day. They is a total scam

ID
#1984533 Review #1984533 is a subjective opinion of poster.
Location
Vancouver, British Columbia
New Reviewer

To cancel my account and get a refund

I cant afford the member ship fee any more

User's recommendation: Make sure you can afford the membership.

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ID
#1983260 Review #1983260 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Talked with a girl
  • Meeting someone
Cons
  • 18 month plan is billed monthly
Loss
$245
Preferred solution
Full refund

Cancel membership

I lost my job and wanted to cancel my membership. Could not get a human on the phone. Their chat room was a joke. Bottom line they did not help me.

User's recommendation: Use their competition.

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ID
#1983237 Review #1983237 is a subjective opinion of poster.
Location
Columbia, South Carolina
New Reviewer

My account is inactive

I am not happy with my matches and asked to get refunded within the 3 days. I was told I could get refunded but they canceled my auto renewal. If I am paying 40$ a month I should be able to have full access for the year.
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ID
#1975365 Review #1975365 is a subjective opinion of poster.
Product
Eharmony Subscription
Preferred solution
Full refund

I want to cancel my account

No customer service period. Just lots of money taken.

User's recommendation: Stay away.

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ID
#1973955 Review #1973955 is a subjective opinion of poster.
Location
Bountiful, Utah

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Verified Reviewer
New Reviewer

No one answers the customer service phone number

No one answers the customer service number
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ID
#1973944 Review #1973944 is a subjective opinion of poster.
Location
Shepherdsville, Kentucky
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Yet Another Dissatisfied Customer!!

First, there is absolutely no true platform from which to meet people. There is no way to search profiles. They decide who you can view and who you can try to contact. If I'm wrong about that, there is no way to know because they do not have a phone number in order to contact a customer service representative! They have a link that you can click on to send a message to someone...somewhere! But even that is BS. They say that they have customer service reps available 24/7, yet to get a response to your email to them (in their own words) may take at least 36 hours! I signed up yesterday. I was hoping that I just couldn't figure out how to search for other profiles, but there is no way for me to know that unless I want to waste another day (or more) of my life waiting for someone to respond to an email. So I canceled my subscription. Lucky for them because they still get to keep my $300.00 + dollars for a subscription that I will NEVER use AGAIN! People, if you want a good experience and truly want to meet someone, I recommend that you avoid Eharmony like the PLAGUE! Keep in mind the next time you see one of their commercials that depicts (no doubt) fake couples telling of how they found love on Eharmony, that the commercial was paid for by MANY VERY DISSATISFIED CUSTOMERS!!!

User's recommendation: BUYER BEWARE!!!

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ID
#1973785 Review #1973785 is a subjective opinion of poster.
Cons
  • False advertisement about customer service availability
  • Unable to search profiles
  • No contact number
Loss
$287
Preferred solution
Full refund

Auto payment

Hi. I cancelled my account and it even says account is cancelled on your site but you are still charging me. I dno linger want to have an account or be connected in any way with any online dating site. They are all scam sites. I’m done. Please stop charging my card.
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ID
#1970454 Review #1970454 is a subjective opinion of poster.
Location
Red Hook, New York
New Reviewer

Not happy

Im not happy with a result of my communication with anyone at eHarmony. I would like to cancel the rest of my subscription
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ID
#1969192 Review #1969192 is a subjective opinion of poster.
Loss
$36
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to cancel my account

I tried to cancel 2 days after i signed up..i was told you cant cancel. They have charged me twice and i have never used the service. At minimum i want to put it on hold until January

User's recommendation: Never sign up. Dishonest company.

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ID
#1968487 Review #1968487 is a subjective opinion of poster.
Product
Eharmony Subscription
Loss
$289
Preferred solution
Let the company propose a solution
New Reviewer

To cancel membership

I would like to end, cancel my account with eharmony.
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ID
#1968371 Review #1968371 is a subjective opinion of poster.
Location
Framingham, Massachusetts
Preferred solution
Full refund
New Reviewer

Terrible customer service

Impossible to get a hold of any human being at eharmony. I purchased a 12 month subscription and within a couple hours of purchase I had buyers remorse. I went to cancel my account and they will not allow me to cancel my membership. They are happy to delete my account but will continue to take my money every month until the 12 months are over. How is this legal?

User's recommendation: Stay away from eharmony, all they want is your money.

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ID
#1966497 Review #1966497 is a subjective opinion of poster.
Product
Eharmony Premium Subscription
Cons
  • Falsely being lured in
Loss
$64
Preferred solution
Full refund