Esther F Lfx

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Verified Reviewer
| map-marker Reseda, California

Payment

I was contacting you because want a refund, please. I was trying to exit the page and I accidentally submitted the payment.
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Nancy G Mrv

Billing

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They sent me to collections after my debit card was compromised and I did not realize I had not updated the card. All phone numbers were invalid. Can't get anyone on the phone
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Loss:
$200

User's recommendation: Know what you are signing up for

Patrick C Sya

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Verified Reviewer

I can recommend J4Date.com instead of Eharmony

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The low quality of this "service" is truly shocking, especially if you compare it to European sites, like J4Date.club where it goes without saying that you will have at least couple of dates, because there is just enough choice for everyone. Eharmony team couldn't care less about intergrity of their site. They don't care if they lose all their real members. They use bots and sexy but fake photos to make you interested and then they just keep charging you according to their hidden terms and conditions with plenty of undisclosed fees. It's blatant corruption!
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Preferred solution: Apology

Marilyn T Ppq

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Verified Reviewer
| map-marker West Kelowna, British Columbia

Would like to talk to an agent

Yes would like to talk to an agent to cancel my subscription. I cannot do it online. I only purchased a half an hour ago if we wait till tomorrow theyll say oh you did it in 24 hours or its been 24 hours
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Patricia R Xzj

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Verified Reviewer

Cancelation of account and refund

I have been trying to cancel my account with eHarmony for over a week now. All the phone numbers I found online for eHarmony when you dial they come up busy signal. I've sent contact emails but still no response back on even message that I sent. I just want to cancel this thing they're taking money out of my account and I just no longer want the account anymore.
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Pros:
  • Do have a good system to match you with you with compatibilit
Cons:
  • Unable to talk to customer service rep when you need to

Preferred solution: Full refund

Richard W Map

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

You closed my account.

I just joined, and paid in full. I sent a text to halt my account, then sent one the same day saying to keep my account active. I thought there would not be a problem reactivating my account.
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Rhonda M Rli

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Verified Reviewer

I forgot my login email address

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I have tried tonr reach eharmony several times but the phone lines remain busy. My old email address grandmakitty@***.rr.com can is closed. My new email address is rhondamartin192@***.com. The old debit card I used to open my eharmony account with has been hacked into and has been closed. My new debit card number is 4737 02** **65 9880 expiration date 05/27 security code842.
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Preferred solution: I would like to reach a Live Customer Service agent who can help me resolve my email and debit card issues!

User's recommendation: Please update your files for Rhonda J. Martin. My correct email address is rhondamartin192@***.com and my new debit card number is listed above.

Brenda C Fay

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Verified Reviewer
| map-marker Pembroke, Ontario

I have limited computer skills so it is difficult for me to navigate the site.

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I signed up for six months. Situation changed and I could not afford it. The payments of $31 plus cents for months. Now it is up to almost $60. Does anyone have the compassion to help me? Please call me.
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Wayne K K

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Verified Reviewer
| map-marker Reno, Nevada

Phone call

I entered the code in order to call your company then when I called the number it said this call cant be completed as dialed? How do you talk to a live person at eHarmony?
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Jennifer C Wqc

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Verified Buyer

Disappointed

eHarmony - Disappointed
Cant ever get through always busy I left an email several months to cancel and now sent to collections . I didnt use the service I will not pay
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Loss:
$124

Preferred solution: Full refund

Elizabeth G Ygm

Problems with your site and billing

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Never signed up for 6 month package and now I am being billed for 1 year after 6 months have passed. I was told I could get a I month trial period and that is what I signed up for. This is not a good business practice and I would call it bait and switch. Also the dating individuals live all over Michigan and not close to my location. Totally unreasonable for real dating. I dont believe half the people are real or they are made up by your company. Terrible
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Loss:
$408
Cons:
  • Very expensive
  • Most to old
  • Not any living in my area

Preferred solution: Full refund

User's recommendation: Don’t waist you money!!

Anonymous
map-marker Ardmore, Alberta

To cancel my account

I dont have any details you should have my subscription handy. Its Mildred Nyholt and the rest you have. Please cancel my subscription. Thank you
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Anonymous
map-marker Ridgewood, New Jersey

Call me back or you want me go to The NY Times with my complaint

Visa / - illegal immigrants Drugs what else do you want .!! *** you - Ill go to the New York Times The New York post !! Washington times . Let them know whats going on . I have it on my hard drive , this makes the Amram dating Scandal of the 90s look like a parking ticket . Let me know ball in your court - keep hiding !!! I dont care
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Anonymous
map-marker Ardmore, Alberta

To cancel my account

I cant log in. Cant remember the details to my subscription and Im wanting to cancel my subscription please and Thankyou
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Norbert H Ttn

WTechnical

I dont need a I r expert I already joined e harmony I just want to know how to revisit e harmony site when you sent me to i t expert they want me to pay them
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Preferred solution: I want to find out how I revisit the site do I get an app to use I gave all my credit card info etc

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