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New Reviewer

My matches was duplicated.

I had so many guys that were the same person for days.
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ID
#1114276 Review #1114276 is a subjective opinion of poster.
Service
Eharmony Matchmaking Service
Reason of review
Bad quality
I am currently vacationing in Europe and wanted to start looking for my possible soulmate. I have spent some time creating my profile honestly describing myself and selecting my preferences and was almost done with it only to be brought to the starting page where I had...
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1 comment
#1728316

I can not reopen my eharmony account

ID
#1114033 Review #1114033 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Eharmony Account
Reason of review
Problem with delivery
Preferred solution
an explanation of the matter
New Reviewer

No answer

Yes, call did not go thru
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ID
#1110651 Review #1110651 is a subjective opinion of poster.
Reason of review
Poor customer service

Worried

I joined yesterday and am already getting a bad feel. Worried they are going to not let me cancel after my subscription, from what I've read. And day 2 and already get matched to men I wrote who not be someone I'd like to meet. Ethnicity, age, and distance. Not feeling hopeful
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ID
#1107456 Review #1107456 is a subjective opinion of poster.
Product
Eharmony Subscription
New Reviewer

Cancel my account

Too much funds for this.
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ID
#1105269 Review #1105269 is a subjective opinion of poster.
Reason of review
Pricing issue
New Reviewer

I want my profile taken ofg

I have found someone and I am really going to let it work
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ID
#1105253 Review #1105253 is a subjective opinion of poster.
New Reviewer

No pics joined says I havent

Got an email saying I need to post a picture and I have posted several. I' m also a member and it says I need to join.
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ID
#1105178 Review #1105178 is a subjective opinion of poster.
Product
Eharmony Account

FRAUD - Funds absconded with!

Paid for a year, 3 payments via Paypal........Paypal states money went to Eharmony...Well I know they got at least one payment I was connected for 3.5 months and then shut off........I have been emailing nearly daily, their 2 day response is a royal joke! When I called on a Saturday, they cannot find my payments despite the transaction ID I gave them....They are claiming fraud on PayPal and I have used them for years and NEVER had an issue. Eharmony's Customer service has escalated the issue twice to their legal /credit department who is SUPPOSED to respond immediately.....Still waiting its an absolute joke!!!! Attorney General here I come!
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ID
#1099960 Review #1099960 is a subjective opinion of poster.
Product
Eharmony Subscription
Reason of review
Problems with payment
Loss
$264
New Reviewer

You were NEVER AUTHORIZED TO CHARGE ME FOR ANYTHING DO NOT DO THAT, I LIVE ALONE POOR.

DO NOT CHARGE ME TO TAKE IT OFF NOW EXACTLY. JANE LINDSEY
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ID
#1097098 Review #1097098 is a subjective opinion of poster.
Reason of review
Problems with payment

Disappointing web site

I listened to my friend who suggested eharmony. I have been on this site for 1 month. Unfortunately, I signed up for 6 months and am very disappointed. I have been sent matches daily and have been contacted by a couple of men but that's about it. I have had better luck with okcupid. I am an attractive, liberal woman so maybe the men on this site are all conservatives. Don't know what makes you have better responses on one, more than another. I am not going to travel a great distance to meet someone. Once my time is up, I will not renew. I will try Match next. People I have talked to said that they had better luck there.
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ID
#1095285 Review #1095285 is a subjective opinion of poster.
Service
Eharmony Online Dating
Reason of review
very little response from matches
Loss
$50
Preferred solution
Let the company propose a solution

FRAUD!!!!!!!!

Processed payment via PayPal....Payment processed, money transferred to Eharmony with a transaction number linked to payment. They cannot locate payments.....I paid Paypal they paid Eharmony and yet they claim no payment was received. You cannot speak to anyone in authority at Eharmony only customer service. Customer Service escalates to different department they have 24 hours to respond to each e-mail....WHAT A JOKE! They fail to use basic accounting 101 in processing payments! I have been corresponding with Eharmony and finally was able to speak today thinking this can get resolved 1:1 Yeah right no further ahead that with the e-mails. Processed fraud action with PayPal.
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ID
#1093855 Review #1093855 is a subjective opinion of poster.
Cons
  • Fail to do what they claim they do
  • No security
Reason of review
Problems with payment
Loss
$263
Preferred solution
Full refund

Terribel - canceled my account with no reason

eHarmoney canceled my subscription - no reason - no explanation - nothing - I was targeted out of the blue - trying to reach people at eHarmoney but I getting the run around. Why? Nothing to hide and nothing to be worried about. Send out messages that told people that they think I am fraud - what? Terrible The next thing is - you can't get a hold of anybody. The e-mail letting me know that the account was canceled stated not to reply. Talked to customer service on the phone and they told me that they would send e-mail with link to customer service and they assured me that they would send e-mail to the account associated - never happened. What is wrong with the company?
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1 comment
#1395839

I find other

ID
#1093524 Review #1093524 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Matching process
Cons
  • Company policy
Reason of review
Poor customer service
New Reviewer

Don't waste your money!

I signed up with eHarmony a little over a month ago. I got very few matches initially and when I called to complain I was told to loosen or change my search parameters. I changed my distance from 50 miles to 120 miles (there is no in between) and still received very few matches but all of which were at least an hour if not much more away from me. (And I live in a major metropolitan area btw). Not to mention that none of the matches I received except one was even close to my physical type. Looks are not everything but an initial attraction is a must! I tried to cancel my account but I was told I still owed the additional $50+ and could not get any of my prior payment refunded. If I wanted to be matched with guys I have no interest in I would stay on the free sites! Don't waste your money, eHarmony is terrible and a rip-off.
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ID
#1089894 Review #1089894 is a subjective opinion of poster.
Service
Eharmony Online Dating
Reason of review
Bad quality
New Reviewer

Worst dating site ever. Greedy *** nozzles

I signed up for a 3 month subscription contingent upon the cust service rep removing the auto draft renewal that they slap on there. She ensured me it was off. I barely even used the site because frankly it *** sucks. 3 months and 4 days later I noticed my bank was charged another 59.99. I contacted them and the customer service rep was totally cool and told me how to get my money back through emailing the company and explain the situation. He also stated that I could probably get a refund for the first 3 months too since I didn't even use the site. Long story short I get emailed back saying denied, they can't issue refunds after 72 hours. And they re-instated the auto renew because they were afraid I would miss out or suffer from losing access to to their treasure chest of ***. I almost popped a vein. That's precisely why I had them take it off when I started and yet these greedy wastes of life forced me to pay for another 3 months? I disputed the charge with my bank, that got denied because it wasnt within 24 hours??? Told chase to transfer all my money and accounts over to bellco. *** eharmony, and *** those *** over at Chase.
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ID
#1085424 Review #1085424 is a subjective opinion of poster.
Product
Eharmony Subscription
Reason of review
Problems with payment
Ok Cupid asks dozens of questions. Based on these questions they match you with people that answer similarly. EHarmony does no such thing. You fill out a profile and magically you're matched with people. But not many. In 3 weeks I was matched with about 12-14 women. I...
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1 comment
#1399194

As far as I'm concerned, eHarmony is a TOTAL SCAM. I would hazard that 98% of the profiles are not even active subscribers.

A waste! The Better Business Bureau should shut them down, and subscribers should file a class action lawsuit to get their money back.

Most of the photos posted on the website are of people who no longer even subscribe. This is MASSIVE FRAUD.

ID
#1084719 Review #1084719 is a subjective opinion of poster.
Product
Eharmony Subscription
Reason of review
Bad quality