Jan M Apc

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Can not access account

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eHarmony - Can not access account
eHarmony - Can not access account - Image 2
Subscribed n could not get access to app. No one has responded to requests for help...Noone answers phone.
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Loss:
$120
Cons:
  • Confusion after joining

Preferred solution: Full refund

User's recommendation: Don't purchase

Tevion Vid
map-marker Pellston, Michigan

Cancel

Billing still billing I dont use it billed 89.70 I want it stopped call me if you need to talk to me thanks
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Anonymous
map-marker Sydney, New South Wales

Put wrong information on profile

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I have asked 3 times now to change my profile info to looking for a man, not a woman. I have had no response except for a AI generated reply saying that they will respond within 48hrs. I cannot see how to change this detail on my account & all I can see is women, not men as a match for me. PLEASE HELP
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Mariajose Tml
map-marker Brisbane, Queensland

Cancelling account

Can not afford this as I'm on a pension now so this will be a burden to me so please cancel my subscription and return my money please this will leave me with no money this will be very damaging to me with no money I would really appreciate to have my money return immediately as I will have no money for a fortnight
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Kristy M Gtf

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Verified Reviewer

Refund and membership cancel

It said my call cannot be completed as dialed after you sent me a code and gave me the number. I am not a passed customer, I signed up 2 days ago and would like to stop my subscription. That's all
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Pros:
  • I just changed my mind i dont have time
Cons:
  • I dont have any

Preferred solution: Full refund

Jacques C Rbm

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Verified Reviewer

Overcharged and want to cancel

I was over charged, I thought I was pay monthly , not paying for 2 years in advance. I am not happy that there was no confirmation that I was pay for 2 years. I want my money refunded back to my account.
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Loss:
$749

Preferred solution: Full refund

User's recommendation: Be very careful of what you are purchasing

Troy E Ank

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Verified Reviewer

Do you charge my card when I canceled

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You charged my credit card when I canceled.. No one ever to talk to this website is complete on satisfactory. I will never recommend this to anyone ever. I canceled my credit card with you wait before I was charged.
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Loss:
$150
Cons:
  • Your website sucks to use and very difficult would never recommend

Preferred solution: Full refund

Deborah L Kul

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Verified Reviewer

Won’t allow you to cancel!!!

I want to cancel and cannot get through to anyone!! Your phone is always busy!!! I want to cancel my account!!!
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Cons:
  • Gross selection

Preferred solution: Cancel and stop charging me!!!!

Anonymous
map-marker Palatine, Illinois

Mischarged!

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I signed up for one month 50% off at $22 and selected the one month payment and they charged me for a full year of $540!
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User's recommendation: Don’t use! Gimmicky and terrible billing practice. Hard to get ahold of.

Resolved
David S Ern

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Verified Reviewer

Resolved: Cancellation @ refund

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Updated by user May 05, 2023

Company fixed the issue and I have been provided with full refund.

Original review May 05, 2023
Attempts made by phone 3 times ## not working, email address Attempts unsuccessful. I wanted to cancel my membership@ refund costs. 3 day refusal from 4/27/23. -Refund request received on 5-1-23.
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Loss:
$27

Preferred solution: Full refund

User's recommendation: Consider other sites also

Anonymous
map-marker Toronto, Ontario

Distance

I decided to join a dating service (for the first time) and when I entered my age, gender, the gender Im seeking and address, I received a notification there are over 1000 matches. I went through all the steps and when I clicked on my matches, about 10 ladies were on my screen. The closest to me is 500 miles, and Im not traveling 500 miles to meet anyone.
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User's recommendation: Stop presenting untruths of how many matches are in a area

Aaron B Sqj

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Verified Reviewer

Subscription

Hi, You charged my credit card $578.34. The fraud department at my credit card declined the transaction. I spoke to them and told them the transaction was valid. You can charge my credit card again and they should let it through. Aaron Balasch
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Preferred solution: The Fraud department at my credit card declined the transaction. I contacted them and told it was a valid transaction and to let it through. You can try charging my credit card again

Thari D

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Verified Reviewer
| map-marker Sydney, New South Wales

Subscription Cancellation

Subscruptions are so hard to cancel and its impossible to reach them to cancel. Think ahead. So frustrated
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Gary W Gxu

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Verified Reviewer

Cancelation of memberahip

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eHarmony - Cancelation of memberahip
Really no luck in finding that special lady. Most women will not respond to a message that I sent them.
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Loss:
$100
Cons:
  • Not many of ladies in my area

Preferred solution: Full refund

Norbert H Ttn
map-marker Greenville, Pennsylvania

I don’t understand what review

I have been trying to contact somebody with a simple question tin I am fed up I want my credit card information erased!!!
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User's recommendation: I am unhappy I have called customer service 10 times always busy

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