William B Hss

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Verified Reviewer

Wanted to know if I'm getting a refund since I canceled My subscription right away

I purchased my subscription for dating that was $212 and I canceled it the same day and wanted to know if Im getting my refund
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Loss:
$212
Pros:
  • Christianmingle
Cons:
  • Expensive

Preferred solution: Full refund

pat o Obq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges/busy signal with all customer service numbers

The federal trade commission requires that eharmony contact you before your contract renews. They did not do so. They just charged my credit card for a one-year renewal, even though my original contract was for 3 months and I had no intention of renewing. AND their custmer service numbers ring busy. I have called 80 times and only get a busy signal. AND they ignored the parameters I required for height and education. So now Im stuck with a $790 bill for services I do not want.
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Loss:
$790
Cons:
  • Matches not compatible
  • Customer service irresponsive

Preferred solution: Full refund

User's recommendation: Do not do business with eharmony.

Betty R Eoz
map-marker Oklahoma City, Oklahoma

I can’t get onto this site

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Thought joined this dating site but now I cant get onto the site at all Did I cancel previously or is there a problem with the site Can you verify If I Paid and how much ??? Betty Ringo 405-409-****
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Rodney B Pcb

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Verified Reviewer

Moved. Signed up for eharmony. Used old address. Mistake want out

When I signed up for eharmony. I made mistake of entering old address. 2000 miles away. So my $$$ was total waste. Wanna make sure I dont get dinged ( charges more). Tried to reach out. No response Over and over
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Preferred solution: Don’t charge me any more

User's recommendation: Nope

Al K Ale

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Verified Reviewer
| map-marker 100 Mile House, British Columbia

I cannot figure out how to login it's not working

I cannot figure out how to login I need help , I filled out the whole application and it wont let me login
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Anonymous
map-marker Indiana, Pennsylvania

Refund requested

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They denied me and said a contract is a contract and the 3 day refund only applies to 12 states and mine isn't one of them.
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User's recommendation: Don't join

Michele R Fhf

I need to change some thing on my profile

On my profile, it says 160 CM, average for my body type. I dont know what the 160 CM is. I only clicked on the average button wondering if that 160 CM can be removed. It may be a turn off for potential matches. So this says that I have to have 100 minimum words for this to go through. I dont have any other issues at this time, so wondering if you can just help me with this one thing I would appreciate it. Thank you so much. I would like to get this resolved as soon as possible
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Preferred solution: I would just like my issue resolved

Velinda M Imu

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Verified Reviewer

I want my money back & information deleted

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I signed up for 6 months they took out the last payment on the 20/01/24 I want them to now cancel all of my information & no more payments taken out you cant even ring to talk to someone how do I know there not going to take out my money next month I havent used the stupid app so Ive been paying $42.90 a month for nothing I would like a refund as I emailed E-Harmony numerous times the day after I signed up to say can I cancel now that it wasnt worth it the guys on the dating app were all creeps & players & I said Im not paying that a month & I havent used it for the last 6 months you email them & never hardly get a response its a joke to get money out of people please can I have a refund & all my information please deleted I just want to be reassured that there will be no further payments taken out I live pay to pay now I cant afford for this I hope a refund will be considered regards Velinda

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Loss:
$257
Cons:
  • Guys are players & creeps

Preferred solution: Full refund

User's recommendation: I would not recommend fill stop

Anonymous
map-marker Brandon, Mississippi

Not happy

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I kept getting people that were no longer using the app as potentials or I would like people that have not been on in months they make itt look like three are Lotta's of options but at the end of the day it's 1 out of 12 or close I requested a refund after 2 days and nothing has happened and they do another money grab just so you can see more of what you thought you have already paid for
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User's recommendation: Don't use it in less tooth just wish to thrower away money

Nicole D Tjt

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Verified Reviewer

Want to cancel my account. Not interested

Why is it a disconnect number now I feel even more unsafe about using it. I want to cancel because I thought about it a little more and honestly I work at a truck stop so I do think it is a good thing I try a dating app. I feel unsafe about it. All ready with my job can make me feel unsafe at times
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Loss:
$86
Pros:
  • Meeting someone
Cons:
  • Working at a truck stop

Preferred solution: Full refund

Mike H Oxs

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Verified Reviewer

Completely UNABLE to get in touch with ANYONE from customer service !!

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No contact from email and phone numbers are constantly busy ! Now I'm doing a review and they are Forcing more words !!
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Preferred solution: Customer Service !!!

Elen Kky

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Verified Reviewer
| map-marker Martinsburg, West Virginia

Locked out

I paid $300 to eharmony and Im locked out of my email I cant get into the dating website and I still got charged
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Brent W Vat

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Verified Reviewer

No resolution

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Billed quadruple the stated price over $180 for what should have been a $23 charge Thare is no reason to type anything else
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Loss:
$144

Preferred solution: Full refund

User's recommendation: Don’t

Adilee Bqn

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Verified Reviewer

Cancellation

I asked to cancel the whole thing bc I honestly think this site sucks!! I don't wanna wait until the one I chose to be done , I want it canceled now and no more charges!!
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Loss:
$68
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Don't get this site!!

Travis H Gmn

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Verified Reviewer
| map-marker Truckee, California

Cancellation

After many attempts to cancel my subscription through emails, i still get a $40.35 bill from there creditor RFGI. They dont haveva telephone # to cancel. This site is set up to scam you and will breach the contract
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User's recommendation: Do not let eharmony scam you

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