eHarmony
Reviews and Complaints
Billing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Easton, PennsylvaniaDiscount price disappears when I try to pay
Problems with the app
User's recommendation: That eHarmony really does work to meet single people I’m a second time user of it
Unauthorized charges
Preferred solution: Full refund
They pulled out of my account twice
User's recommendation: Do not reckoned
Want to pay my balance to set up a new profile
- Meeting people
Preferred solution: Pay balance and set up new profile
User's recommendation: Pleased with the website last time and would like to set up a new profile
Long delay getting communication from eHarmony.
User's recommendation: Long delays in response to messages left to eHarmony
I want to cancel
User's recommendation: Is perfect, very professional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Prince George, British ColumbiaCancel subscription
User's recommendation: Don’t use eharmony
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact just charged my credit card
- Stole my money
Preferred solution: Full refund
User's recommendation: Stay away
Check on status of my account
User's recommendation: Stay away from this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hinckley, MinnesotaI had canceled the membership 3 months ago and was billed for renewal
User's recommendation: Get a confirmation that you are canceled!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hamburg, PennsylvaniaCan't log in to cancel subscription
Stealing money
Preferred solution: Full refund
User's recommendation: Make it easier to cancel accounts
Refund policy
I submitted a cancellation request after my daughter created an account without my knowledge or consent and purchased a subscription using my stored card information on my phone. I would not have agreed to pay the high eHarmony fees to use the app.
Despite eHarmony's investigation, they refuse to cancel my subscription and provide a refund, claiming that it does not qualify as fraud since it was my teenage daughter who created the profile without my consent. However, I did not give her permission to make the purchase, which blurs the line of fraud.
I am requesting that eharmony reconsider this decision, otherwise, I will escalate the matter further. It is unfortunate to think that eHarmony prioritizes money over doing what is right for people.
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