Eric B Lxm

Billing

I called 2 weeks ago to cancel Eharmony and I was charged $122.74 today. Could you please cancel my account and refund me the $122.74. Thank you
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Loss:
$123

Preferred solution: Full refund

Margaret F Pzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Easton, Pennsylvania

Discount price disappears when I try to pay

I cant get discounted price when I try to pay. E harmony is a disaster if you are trying to sign up for the discounted price. DOESnT HAPPEN
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Anonymous
map-marker Fargo, North Dakota

Problems with the app

Feel like when youre texting someone it doesnt always load it up for you and you have to go in and out to see what they said back to you super annoying. Also trying to get a hold of somebody at eHarmony the phone number that you find does not work. You should have an easier way of contacting you guys when theres problems with your app how are you going to get positive feedback or negative feedback if theres no way to contact you.
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User's recommendation: That eHarmony really does work to meet single people I’m a second time user of it

Jason M Ohz

Unauthorized charges

I never signed up for renewal and was charged today 137.80 (7 31 2023) and am currently disputing these charges with my pay pal account. If I need to take further actions and hire a lawyer then I will if this request is denied.
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Loss:
$138

Preferred solution: Full refund

Anonymous
map-marker New York, New York

They pulled out of my account twice

It wasn't even a valid phone number. Nothing got resolved. I didn't get to talk to anyone. And now I'm without my money!
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User's recommendation: Do not reckoned

Amy M Dxk

Want to pay my balance to set up a new profile

Need to pay balance. Please call me at 903-806-**** or email at AmyMayhew@***.net. I would like to set up new profile.
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Pros:
  • Meeting people

Preferred solution: Pay balance and set up new profile

User's recommendation: Pleased with the website last time and would like to set up a new profile

Anonymous
map-marker Arlington, Virginia

Long delay getting communication from eHarmony.

Ive sent several posts to your link for help. Its taken a week to get a response. This is unacceptable. L
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User's recommendation: Long delays in response to messages left to eHarmony

Joelin A

I want to cancel

No complain , súper very nice page for to found the love , the perfect person, is very secure, I am so happy
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Loss:
$100

User's recommendation: Is perfect, very professional

Steve W Tda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Prince George, British Columbia

Cancel subscription

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I ran out of profiles the very first day using eharmony. I go days or week without another one popping up. I get absolutely no service from this company yet Im stuck paying for it for the next year. Im throwing my money away for nothing
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User's recommendation: Don’t use eharmony

Wayne S Vas

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Verified Reviewer

No contact just charged my credit card

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No contact . Just charged my credit card I cannot respond to anyone. It asks me for a code & never send it
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Loss:
$85
Cons:
  • Stole my money

Preferred solution: Full refund

User's recommendation: Stay away

Anonymous
map-marker Sumter, South Carolina

Check on status of my account

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No one answers the phone after trying for hours!!! No help!!! No way I would recommend this site to anyone. Customer service is non existent.
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User's recommendation: Stay away from this site

Lafe Pis

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Verified Reviewer
| map-marker Hinckley, Minnesota

I had canceled the membership 3 months ago and was billed for renewal

Did not get any satisfaction. Did not get to speak with anyone. The card that it was billed to was compromised and was cancelled 3 months ago!
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User's recommendation: Get a confirmation that you are canceled!

Bonnie L Fdo

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Verified Reviewer
| map-marker Hamburg, Pennsylvania

Can't log in to cancel subscription

Phone is busy and I cannot log into my account and I cannot cancel my subscription and I do not want to be charge more money so I need you to cancel my subscription so I need you to call me at 610-944****
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Carlos L Wws

Stealing money

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They obviously make it 100% harder for you to cancel your subscription. They already sent me to collection, and when I finally got my email, they gave me an hour and a half to go through the process of this cancellation.
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Loss:
$359

Preferred solution: Full refund

User's recommendation: Make it easier to cancel accounts

Anonymous
map-marker Brisbane, Queensland

Refund policy

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eHarmony - Refund policy

I submitted a cancellation request after my daughter created an account without my knowledge or consent and purchased a subscription using my stored card information on my phone. I would not have agreed to pay the high eHarmony fees to use the app.

Despite eHarmony's investigation, they refuse to cancel my subscription and provide a refund, claiming that it does not qualify as fraud since it was my teenage daughter who created the profile without my consent. However, I did not give her permission to make the purchase, which blurs the line of fraud.

I am requesting that eharmony reconsider this decision, otherwise, I will escalate the matter further. It is unfortunate to think that eHarmony prioritizes money over doing what is right for people.

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