Mariajose Tml
map-marker Brisbane, Queensland

Cancelling account

Can not afford this as I'm on a pension now so this will be a burden to me so please cancel my subscription and return my money please this will leave me with no money this will be very damaging to me with no money I would really appreciate to have my money return immediately as I will have no money for a fortnight
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Kristy M Gtf

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Verified Reviewer

Refund and membership cancel

It said my call cannot be completed as dialed after you sent me a code and gave me the number. I am not a passed customer, I signed up 2 days ago and would like to stop my subscription. That's all
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Pros:
  • I just changed my mind i dont have time
Cons:
  • I dont have any

Preferred solution: Full refund

Jacques C Rbm

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Verified Reviewer

Overcharged and want to cancel

I was over charged, I thought I was pay monthly , not paying for 2 years in advance. I am not happy that there was no confirmation that I was pay for 2 years. I want my money refunded back to my account.
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Loss:
$749

Preferred solution: Full refund

User's recommendation: Be very careful of what you are purchasing

Troy E Ank

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Verified Reviewer

Do you charge my card when I canceled

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You charged my credit card when I canceled.. No one ever to talk to this website is complete on satisfactory. I will never recommend this to anyone ever. I canceled my credit card with you wait before I was charged.
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Loss:
$150
Cons:
  • Your website sucks to use and very difficult would never recommend

Preferred solution: Full refund

Deborah L Kul

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Verified Reviewer

Won’t allow you to cancel!!!

I want to cancel and cannot get through to anyone!! Your phone is always busy!!! I want to cancel my account!!!
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Cons:
  • Gross selection

Preferred solution: Cancel and stop charging me!!!!

Anonymous
map-marker Palatine, Illinois

Mischarged!

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I signed up for one month 50% off at $22 and selected the one month payment and they charged me for a full year of $540!
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User's recommendation: Don’t use! Gimmicky and terrible billing practice. Hard to get ahold of.

Resolved
David S Ern

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Verified Reviewer

Resolved: Cancellation @ refund

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Updated by user May 05, 2023

Company fixed the issue and I have been provided with full refund.

Original review May 05, 2023
Attempts made by phone 3 times ## not working, email address Attempts unsuccessful. I wanted to cancel my membership@ refund costs. 3 day refusal from 4/27/23. -Refund request received on 5-1-23.
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Loss:
$27

Preferred solution: Full refund

User's recommendation: Consider other sites also

Anonymous
map-marker Toronto, Ontario

Distance

I decided to join a dating service (for the first time) and when I entered my age, gender, the gender Im seeking and address, I received a notification there are over 1000 matches. I went through all the steps and when I clicked on my matches, about 10 ladies were on my screen. The closest to me is 500 miles, and Im not traveling 500 miles to meet anyone.
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User's recommendation: Stop presenting untruths of how many matches are in a area

Aaron B Sqj

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Verified Reviewer

Subscription

Hi, You charged my credit card $578.34. The fraud department at my credit card declined the transaction. I spoke to them and told them the transaction was valid. You can charge my credit card again and they should let it through. Aaron Balasch
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Preferred solution: The Fraud department at my credit card declined the transaction. I contacted them and told it was a valid transaction and to let it through. You can try charging my credit card again

Thari D

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Verified Reviewer
| map-marker Sydney, New South Wales

Subscription Cancellation

Subscruptions are so hard to cancel and its impossible to reach them to cancel. Think ahead. So frustrated
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Gary W Gxu

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Verified Reviewer

Cancelation of memberahip

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eHarmony - Cancelation of memberahip
Really no luck in finding that special lady. Most women will not respond to a message that I sent them.
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Loss:
$100
Cons:
  • Not many of ladies in my area

Preferred solution: Full refund

Norbert H Ttn
map-marker Greenville, Pennsylvania

I don’t understand what review

I have been trying to contact somebody with a simple question tin I am fed up I want my credit card information erased!!!
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User's recommendation: I am unhappy I have called customer service 10 times always busy

Eric B Lxm

Billing

I called 2 weeks ago to cancel Eharmony and I was charged $122.74 today. Could you please cancel my account and refund me the $122.74. Thank you
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Loss:
$123

Preferred solution: Full refund

Margaret F Pzn

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Verified Reviewer
| map-marker Easton, Pennsylvania

Discount price disappears when I try to pay

I cant get discounted price when I try to pay. E harmony is a disaster if you are trying to sign up for the discounted price. DOESnT HAPPEN
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Anonymous
map-marker Fargo, North Dakota

Problems with the app

Feel like when youre texting someone it doesnt always load it up for you and you have to go in and out to see what they said back to you super annoying. Also trying to get a hold of somebody at eHarmony the phone number that you find does not work. You should have an easier way of contacting you guys when theres problems with your app how are you going to get positive feedback or negative feedback if theres no way to contact you.
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User's recommendation: That eHarmony really does work to meet single people I’m a second time user of it

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