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Eharmony
Reviews and Complaints
Reviews Chart
160K
CLAIMED LOSSES
1.2K
TOTAL REVIEWS
96.6K
PAGE VIEWS
5
ISSUES RESOLVED
Update by user Nov 25, 2011
Let me add some clarification to below complaint, I din\'t like eharmony for the simple fact that most of the profiles don\'t a photos and maybe I was a little inpatient, but the site is very boring why would I like to pay to see profile with not pictures?....
Original review posted by user Nov 25, 2011
I sing up...
5 comments
PissedConsumer1082998
#1082998
I agree, I din't know you could get a refund but I pretty much immediately regretted signing up and paying for i when I did. Before you pay, there are pics on all the profiles; once you're in all that goes away and it;s a dead website full of old old profiles that show "over a month since last logon" or something like that.
Useless waste of money. Now, the city bus, that's where I met my man, and less than a week after I paid eharmony.
And much cheaper. lol
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ID
Location
Rochester, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company misleads consumers. You only have three days to get a refund and the site seemed to work fine the first week, but now I get the worst possible matches. It spent a great deal of time setting this up and it really does not seem to work properly. I can only...
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3 comments
PissedConsumer564366
#564366
As nearly as I can tell, eHarmony reusfes to match users with anyone if they admit to some combination of no religious faith, any history of mental illness or interest in same-sex experiences. Out of a dozen acquaintances, I only know one person who was able to make it through the profile process without eHarmony's Sorry but we won't help you. message.Personally, I have no idea how well the site works, because by its criteria, I'm not even fit to try it.
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ID
Location
Austin, Texas
Service
Eharmony Online Dating
Eharmony
I got an email from Eharmony stating my account was closed. What account? Apparently my name is Maya and I live in Atlantic bch Fl. I like Jesus and sex with small farm animals. My Facebook pics are out on the site under at least 3 different profiles w/ different names and profiles. I don't think this company is honest- I live in little rock Ark on one profile. This is sick twisted and unfair to paying customers. I apparently attend a major church in the area were I had sex with more than half the church members. I want to fully service at man was one my goals. I can't contact Eharmony to tell them I did not write nor approve these websites. Thanks for ruin Gy day Eharmony
2 comments
ID
Location
Jacksonville, Florida
Eharmony sucks
I should have known better being a former subscriber to Eharmony. I tried their "free" communication weekend and discovered that to see photos of prospective matches you had to sign-up for a paid subscription. I tried to message a complaint about this to said prospective match and Eharmony wanted me to buy a subscription to send it. They are the worst rip-off this side of *** sites. If you want to join an excellent dating/social site that is truly "free" go to okcupid.com. I haven't found my soul mate on there yet, still it's the best site that I have ever tried. I have tried several different sites over the last few years and no other site can hold a candle to it. Save the planet, save yourself!
2 comments
ID
Location
Fishers, Indiana
Very poor website
I hate maneuvering around within eHarmony. I have to open it up in multiple windows to get things done. It does not work. I have lost so many communications. When you navigate from a partially completed page, it is gone. eHarmony saves nothing. You cannot look up something to complete an entry. It is one of the poorest websites I have ever been on. I was a computer tech. I know how websites should work. Also emails I know I clicked send, disappear with no record in eHarmony. If their matching system is as good as their website design, it is not worth any money at all.
ID
Location
Denver, Colorado
Eharmony fraud
Eharmony is a fraud. I went on four dates with the same woman and come to find out she was already in a committed relationship and used me to make her boyfriend jealous. I complained to Eharmony and reported her. Their response was the "appropriate actions were taken against the individual". I responded and asked what specific actions were going to be taken? There response was "we cannot discuss the individuals account status" AND DO NOT communicate with her. Well eharmony has done nothing. She is still on the dating sight plain as day and will probably use others in the same manner .
3 comments
ID
Location
Los Angeles, California
Service
Eharmony Online Dating
Loss
$45
EHarmony took my money, but didn't provide a working website
In March 2011 I re-signed up for eHarmony - a service that I had used successfully in the past. I purchased a 3 month membership, and was charged for the first month upfront (with an agreement to be billed monthly). I immediately attempted to update my profile, since some of my information was outdated - and was surprised to find that I couldn't make any changes at all. When I had been a member in the past, it was under a previous version of their webpage. The web pages either wouldn't load completely or would pretend to save changes, but nothing 'stuck'. I contacted customer support that day, requesting tech support (or a way to use an older version that would work). They were unable to figure out the problem, but offered to make minor changes (like to my 'location' since I had moved), while they tried to make things work. Over the past month an a half, I have tried everything their tech support suggested - taking hours of my time, without any payoff. Different web browsers, settings, preferences, security levels, everything multiple times (because for some reason, they were unwilling/unable to look through the full email chain). At first I was grateful for the assistance - over time though, it became very frustrating, since nothing was fixed. To be clear - I'm talking about emails with 'suggestions' for me to try every 2 or 3 days for a month. After I was charged the second monthly installment, I requested a refund. It is unacceptable to charge a second time for a service that hadn't been rendered yet. At first, they acted as though they were taking the situation seriously, but once I requested a refund they changed tactics - stating that if I had wanted a refund, I would have needed to have requested it in the first 3 days after signing up. Because I was willing to work with them to fix a technical issue on their end (I do not have any other websites that I have ever visited with similar issues, and I had always been able to use their site just fine before the change to the most recent version), I am being told that there is nothing that they can do for me. When I responded that telling me that I couldn't have a refund because I was patient and giving them the benefit of the doubt, they told me that everything is fine on their end, so there obviously isn't a problem - and then condescendingly told me how sorry they were that I was considering leaving the eHarmony 'family' - as if I were deserting them, rather than giving up after being charged twice for a service I had yet to receive. I requested the name/phone number of a person that *could* help me - and have been waiting over a week for any kind of response. Once you give these thieves your credit card, you're apparently out of luck even if they are unable to make their site usable. Deal with them at your own risk!
4 comments
ID
Location
Littleton, Colorado
Ripped off
I signed up to e harmony as going out at weekends and talking to random nice girls at my local gym had failed in finding me a nice companion to enjoy life with. The advert seemed genuine and I had mesages coming through straight away. I paid for a month and found out that they were just questions sent as the company has about 3 million questions you have to answer from each other before you can even send your match a message. Oh and by the way , it takes about 3 months to register as there are about 6 thousand questions to answer before your profile is accepted to the site. I`ve now cancelled my subscription as it takes way to long to get to meet your matches if you even can get to meet anybody. I feel so ripped and ***.
ID
Location
Manchester, England
Everyone Eharmony matched me with was weird at best
It's hard to believe but the folks I was matched with had some serious social issues. I would be weary if I were you. It's sad but true that we are so desperate to meet someone that we overlook the basics. I was matched with cons from other countries who faked a Don in distress to men with severe social/mental issues. My best advice to anyone looking to meet that special someone is to go traditional. It worked for centuries so it must be right. Invest the time and effort and the outcome (on Average)will be better than online dating.
ID
Location
Fairfax, Virginia
Service
Eharmony Online Dating
eHarmony claims to be the number one online matching service. A bold claim to say the least and one that has been made by many other sites. I am a research psychologist, much like those eHarmony hires straight from university with the exception that I'm ethical...
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3 comments
Sederick
#1185346
Thank you:)
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ID
Location
Toronto, Ontario
Service
Eharmony Online Dating
Automatic Renewal
I was shocked to discover that eHarmony automatically renewed my subscription for another 3 months without notifying me. And apparently I can't do anything about it because they have it in terms and conditions, which I happen to not have read.....who does? Shady, shady, shady, that's all I can say. When you fill out the eHarmony profile it takes about 2 hours to do it, so for them to expect I'm going to scroll down and read all their terms and conditions is just unrealistic. Plus, I'm not sure how they match people up, but almost everyone of my matches I ignored because they just didn't seem to be very good matches.
1 comment
ID
Location
Calgary, Alberta
EHarmony Sucks Not Enough Choice Poor Choices
I was a member of eHarmony for 4 months. It seems that only the fat and ugly girls sign up for this service. In 4 months time I have only been introduced to 4 women that are of average or better looks. Every day they send me 5 women to consider, and they suggest that I keep an open mind. I can not get past the pictures, either fat or ugly or both. They have run out of women in the area that I reside and are sending me the fat an ugly women from across the country at this point. They are overpriced, their system is not scientific or even user friendly. Try Match dot com for a superior service. DONT WASTE YOUR MONEY ON eHarmony.
5 comments
ID
Location
Lakewood, Colorado
Eharmony a rip off
I find that emharmony is a rip off. They say it is free however to see pic they make you pay and some of them don't even have pics. They matched me with smokers when asked not to or 72 years old. I understand that I am no spring chicken (58) but really. There is no way you can communicate with them to tell them how you feel. I asked for drinking a few times a month they send me drinking sereral times a day. I can see that I am not the only one that is unsatisfied. Is it only me in Canada?
2 comments
ID
Location
Montreal, Quebec
Ripped off
not enough results 4 me 2 even login-i hired u 2 do a job and i expect results-which im not getting-im realy starting to feel ripped off-u know takin advatage of-u offer big promises but short on your commitment!i paid good money and for what?to get beat?im very dissapointed and wil never reccomend this crooked site to anyone-all i can say is get off your dead *** and go to work-its not like digging ditches-GOD forbid u would ever have to get your soft hands dirty-oter sites have found mucho results-good thing im not waiting around on eharmony to do a *** thing!
ID
Location
Atlanta, Georgia
EHarmony is a spammer
I am widowed and am not looking for a "soul mate". eHarmony somehow got my eMail and is sending 3-5 eMails every day. I have asked them to stop, they have promised to stop, yet they don't stop. I have sent eMails, I have spoken to several customer service representatives and they all assure me that the spamming will cease. They all lie. (except for the eMails which get no response or a response that doesn't match the eMail) It's obvious that they have no morals or code of ethics at all. What a horrid company! If there tactics to dupe new customers is this bad I can't even imagine what they do to people that pay for their "service"
ID
Location
Los Angeles, California
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Send them screenshots of your facebook page, including the relevant pictures and tell them you believe someone is using pictures of you on fake profiles (name/include links to said profiles). It will be someone who stumbled across those pictures or someone who dosn't like you who is doing it, not the site itself.
you may also want to send a copy of a drivers license, or other photo id to prove that you are the person in the photos and your real location and such. (strongly suggest you do)
As their terms of service agreement states that users must not post anything which "contains video, audio photographs, or images of another person without his or her permission" They will remove the pictures. Maybe the profiles as well- depending how many of you have been used.
The sad thing is there are real people behind the fake profiles. Thanks for the reminder not to put pics on Facebook.