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I had a similar experience. I purchased a 6-month eHarmony subscription. Like most complaints here the site wasn't helpful with dating; so I stopped using it - fair enough. A few months later I see a charge for $207 on my credit card from eHarmony because I forgot...
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ID
#535975 Review #535975 is a subjective opinion of poster.
Product
Eharmony Subscription
Reason of review
Sneaky billing
Preferred solution
Full refund

E Horribly

Ok as a former subscriber let me explain what the problem is with that site and what you can do to avoid the headaches. First it seems everyone mentions the auto renewal that no one seems to know how to turn off, best solution is to see if your credit card company does a 'virtual' cc number. Basically its a one time number for internet use. if they try to renew on it it will fail or use a prepaid cc. If you like the service then renew Second issue, many of your new matches havent been on line in over a month. Kind of a bs way to inflate the number of matches that you are sent. Third, seems every other week there is some kind of 'free communication' weekend which is nice for non subscribers but if you are a paying subcriber then it kind of makes you feel like you are being short changed
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ID
#534363 Review #534363 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
I joined eHarmony on June 18, 2014 and paid $209.70 for a six-month subscription. After 2 weeks, half of my daily matches "intelligently" selected by your patented compatibility matching system is "active over a month ago". On my 3rd week of joining, all of my daily...
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ID
#534117 Review #534117 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Refund the remaining cost of my subscription. I want out!

Strike this match

signed up for a six month @ 33+/- a month. Matches? Not really. Advertisements on tv imply some attractive thoughtful matches. After a few winks and a few that disappeared. I asked for no further billing and cancel my six month subscription after two months of less than attractive possibilities. They insist that I pay the full $100 to cancel after only two months? watch this outfit and the miss... leading adds...they are just about the money...nothing unusual about this corporate attitude eh? No blog among members. no profile views except what they send you. My mother.. god rest her soul... could and would have done better.
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ID
#530249 Review #530249 is a subjective opinion of poster.
Product
Eharmony Subscription
Reason of review
Problem with delivery
Loss
$33

Trial Membership Review

I signed up for a month trial at something like 40 $ . I ended up paying 240 $ . Scam artist using people that are vulnerable .shame in you
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ID
#529412 Review #529412 is a subjective opinion of poster.
Location
Houston, Texas

Horrible Matches

I joined eHarmony and thought it would provide a few decent matches. That is not the case, they send not age appropriate matches, people who live 100 miles away, people who have not visited the site in more than a month. If the matches they are sending have not visited eHarmoney site in more than a month, then those people are not looking to make a connection. They are not a match as they are not on the website. So how is this reasonable to pay for this service. These are not real matches. I feel ripped off. It is impossible to cancel, really I feel ripped off.
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ID
#524753 Review #524753 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$186
Preferred solution
Price reduction

FREE aint FREE

So, you can get this free 3 day pass into eHarmony and for the next 20 minutes you are asked to fill out all this stuff about you and what you're looking for and I'm going through the questions and they are kind of bogus as they really don't ask a real "what do you want" in a person. I finish this thing and now they want me to upload a pic. I do, and then I think I'm done. Now I have access, and what do I see? Cut out pics....silhouettes of faces. WTF? Hey, I posted my pic and I can only see silhouettes? So, guess what? Want to see the pics of these women? It'll cost you and here's the deals and how much they cost a month. This is pure BS. You ask for my pic, I should see a real pic. I contact them, and they get back to me with a boilerplate message of "thank you for contacting us" bs. I tell them they suck and are misleading....never addressed the silhouette thing until later when they say "it's for security". BS!!!!!! You have my pic and that's not a security problem? They suck.
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ID
#523774 Review #523774 is a subjective opinion of poster.
New Reviewer

NON-STOP emails from this bogus company are annoying and ILLEAL.

Even though I have NEVER been a member of eharmony.com emails are received daily. This is illegal according to the 2004 Federal CAN-SPAM Law. I call and wait on hold to speak with the people in charge. They are the dumbest individuals on this planet. They tell me my email address has been taken off their system, yet within a few hours another email is received from this company. They are breaking the law and need to be shut down NOW. Since this company is incorporated they are supposed to provide contact information for their attorney or legal counsel, yet they refuse to give me any information. They are annoying. Their "unsubscribe" service does not work, and that is also against federal law.
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ID
#523056 Review #523056 is a subjective opinion of poster.
Loss
$10000

15 plus unsolicited emails

eHarmony is promoting an open weekend to encourage more customers. In the space of three days, I have received 15 emails telling me about the free weekend. eHarmony does not provide an email address to advise of spamming emails. Their website has links to send them emails but the links DO NOT WORK! Even their solicitation emails unsubscribe link does not work -- Google indicates the shorten URL does not work. So this complaint is about being spammed by eHarmony. They are rather *** in who they are spamming as I have been happily married for 40 years. So their marketing department is being really *** about who they email. So much for Dr. Neil Warren knowing about his audience!
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ID
#522805 Review #522805 is a subjective opinion of poster.

Automatic Renewal

I had a one year subscription. I called them and asked they not renew when the year was up. They renewed anyway - out of my checking account. I had a conversation with an agent who confirmed I called and asked to cancel my automatic renewal but that I had "somehow" clicked on a box to renew. Not true. In fact I already had a permanent match. Not interested in further matches and would not have renewed. Today (8-14-14) I have an e-mail denying my request for a refund and now they say I never called and requested the automatic renewal to be cancelled. So they have changed their story: First they claimed I did not deserve a refund because I clicked on some box on their site and now they say I never called them - contradicting the conversation I had with them two weeks ago. This is a scam to get another year of renewal. How did they get my checking account number?? I think because I was "verified" - which means you fill out personal information so they can check you are who you say you are. So they use that personal information to renew your subscription against your will!!
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ID
#521866 Review #521866 is a subjective opinion of poster.
Location
Robersonville, North Carolina
Loss
$56

Turned off automatic renewal but was billed anyway

There are really no ways of getting rid of the subscription! 7 month ago I turned off the automatic renewal option on my profile page. I also wrote a complaint against their practice of renewing subscription without asking for a customer consent. Despite all this, the fraudulent company has billed my credit card again! Please, stay away! The services were just horrible: despite all my filters I was matched with aged uneducated truck drivers and alike. Given that I am a very attractive 30 years old woman with decent income and PhD, soon I decided to get rid of my account. Besides, I was proposed by a man that I met at work. Anyway, I am already married for 6 month, but still charged for the unwanted services and spammed with the matches. Today I cancelled my profile and blocked the credit card. Tomorrow I will cancel my bank account.
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ID
#513820 Review #513820 is a subjective opinion of poster.
Product
Eharmony Subscription
Loss
$400

NEVER get to talk to girl !?

I was ripped off and misled !! I was charged for a year subscription and I can't EVER talk directly to ANYONE !! I send questions, answer , send, answer, send... Without EVER getting ANY info to contact anyone directly !! Then when I called eHarmony the guy said contacting the girl was up to me !?! And then he hung up on me and wouldn't tell me just how I was supposed to make contact when I didn't have ANY info to go on !!??!! Then I checked on line for complaints and saw that they renew against your desire, (even after some have cancelled !).
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ID
#505403 Review #505403 is a subjective opinion of poster.
Location
Houston, Texas
Product
Eharmony Subscription
Loss
$139

Suckered into 3year Plan

The options when signing up offer a monthly rate but in fact that is not an option and you have to pay for everything up front. When I contacted them for a refund they told me I was SOL and I was free to cancel and walk away from my $300. The matching process is contrived and based entirely on your self assessment of what your personality is like. I think I got maybe 1 match out of 50 that was even a half way decent match for me and when I tried to contact him there was no response so I don't even know if it was a real account! There is no real psychology behind the process, it is a computer randomly assigning matches. I can randomly walk into someone on the street, ask them out and have a better chance of being compatible.
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ID
#503545 Review #503545 is a subjective opinion of poster.
Location
Guelph, Ontario
Loss
$300

EHarmony scam

I wished I had looked on this site before I signed up. I signed up for a 12 months subscription (decent savings over monthly rate). In all the fine print, I completely glossed over the auto-renewal clause. Overall, I wasn't impressed by the matches they sent and only went on a handful of first dates (never wanted to make it to date #2). The 12 months went by and all of a sudden, I had another 12month subscription on my credit card. Immediately reached out to cancel it - was even willing to pay for the one month extension at full rates. They said it was non-refundable. And, that the auto-renew was for "my convenience". Please...tell me, who would want to auto-renew after twelve months for another twelve months. Not me. Read the reviews...if you are tempted to join - DON'T DO IT!!
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ID
#502458 Review #502458 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Eharmony Subscription
Loss
$250
eHarmony give you no opportunity to filter by diet - in my case, to filter out meat, fish and seafood eaters, hunters and fishermen. The ignore my "Must Haves" and send me people "slightly" outside of my preferences, such as people who drink daily and smoke. Apparently...
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ID
#493414 Review #493414 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$200