eHarmony
Reviews and Complaints
Stop payment ASAP!!!
User's recommendation: I did not have any luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is phone always busy? Do you have that many compl?
Preferred solution: Full refund
User's recommendation: That will depend on how fast this is resolved
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEHarmony Has NOT Replied Nor Honored This Review/Refund Request!
To update my complaint: NO-Not resolved!!! It has been a month, and yet eHarmony has not even bothered to respond to my latest Review/complaint, thru pissedconsumer.com, including my repeated request they return the $718.80 they wrongly charged my credit card in October 2020, four full days after my $143 6 month subscription ended.
Eharmony instead set an auto email reply stating theyd reply to the complaint within a day or two but have not replied. Instead, theyve been trying to get me to buy a subscription by auto-Emailing me guys Eharmony profiles (E-Harmful, my friends call them) - ie possible matches- even tho Eharmony is fully aware of this complaint & supposedly closed my profile early in this complaint process-in 2021.
I already submitted proof of purchase & photos on my original complaints here. But I will add more here.
Preferred solution: Full refund
User's recommendation: AVOID!! EHarmony! & cancel your credit card used for it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get a question answered and both lines I called for customer service are busy
Preferred solution: Just a question answered one of your members told me he's a non-paying member but he's on their constantly and loading new pictures and I was wondering if that is something that you could do if you're a non-paying member
No customer service
User's recommendation: Not to use service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t answer the phone
- Terrible company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong charge on my credit card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling Error
- No pros all con
- Scammers on site and cannot end subscription
Preferred solution: Full refund
User's recommendation: Do not join this dating site!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my agreement
I have a 6 month plan that I started 1/5/23. I live in WV and I am looking for someone within a 2 hour radius.
Since using the app for 3+ months, I have not had even one person that I would be interested in talking to. It's not your service, it's just that it's not fitting my needs due to my location. Is there any way that you could give me a break on the remaining amount I owe? It's alot to pay for something that is not benefiting me.
Their reply was NO.
They suggested that I go against my preferences and look for men further distances or different ages than what I felt comfortable with. I have tried that in the past and it does not work for me. Isn't that why they are called preferences? So you can find what you prefer.
Anyways, I have to pay the full amount for something that is not helpful and they are EXPENSIVE.
I'm on Match.com and I love it. Do not recommend eharmony and I won't be back!
- Very pricey
Preferred solution: Price reduction
User's recommendation: DO NOT RECOMMEND. VERY PRICEY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Syracuse, New YorkHow to look at somreone that checked you out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Braintree, MassachusettsHelp membership
User's recommendation: Be careful
I need my money back in my account
- Bots
- Not worth my time
- Got scammed
Preferred solution: Full refund
User's recommendation: Don't get membership it is bs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresolved.Instructed to change password and I still can't log in
- Possibly find somebody
- Hard to get around on the site
Preferred solution: Into my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription problems
- Cant find any
- Everything about this company sucks
Preferred solution: Full refund
User's recommendation: To not subscribe!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Belleville, IllinoisWant subscription stopped
User's recommendation: Don't get on this site
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