Anonymous
map-marker Searsville, New Brunswick

Stop payment ASAP!!!

I would like to have payment stopped, canceled E harmony months ago. Had know luck on your site. Good luck to everyone.
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User's recommendation: I did not have any luck

Sabrina D Tki

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Verified Reviewer

Why is phone always busy? Do you have that many compl?

I'm pissed. You took $405.44 from my credit card yet I cancelled you 8 months ago. Why all of a sudden do I have this charge? I have not been 9n your site nor do I have an account with you. As I said, it was cancelled 8 months ago.
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Loss:
$405

Preferred solution: Full refund

User's recommendation: That will depend on how fast this is resolved

Debbie P Hsr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

EHarmony Has NOT Replied Nor Honored This Review/Refund Request!

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EHarmony Has NOT Replied Nor Honored This Review/Refund Request!
EHarmony Has NOT Replied Nor Honored This Review/Refund Request! - Image 2
EHarmony Has NOT Replied Nor Honored This Review/Refund Request! - Image 3
EHarmony Has NOT Replied Nor Honored This Review/Refund Request! - Image 4

To update my complaint: NO-Not resolved!!! It has been a month, and yet eHarmony has not even bothered to respond to my latest Review/complaint, thru pissedconsumer.com, including my repeated request they return the $718.80 they wrongly charged my credit card in October 2020, four full days after my $143 6 month subscription ended.

Eharmony instead set an auto email reply stating theyd reply to the complaint within a day or two but have not replied. Instead, theyve been trying to get me to buy a subscription by auto-Emailing me guys Eharmony profiles (E-Harmful, my friends call them) - ie possible matches- even tho Eharmony is fully aware of this complaint & supposedly closed my profile early in this complaint process-in 2021.

I already submitted proof of purchase & photos on my original complaints here. But I will add more here.

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Loss:
$719

Preferred solution: Full refund

User's recommendation: AVOID!! EHarmony! & cancel your credit card used for it.

Peggy W Llc

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Verified Reviewer

Trying to get a question answered and both lines I called for customer service are busy

Just trying to get a question answered. Help help help help help help help help help help help help help help help
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Preferred solution: Just a question answered one of your members told me he's a non-paying member but he's on their constantly and loading new pictures and I was wondering if that is something that you could do if you're a non-paying member

Aaleah Nzk
map-marker Irving, Texas

No customer service

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Cannot get a hold of anyone. No one within a hundred miles of me. Would like to get a refund. None of your phone numbers work. I have emailed no one emails back. I would like a refund and have my account deleted.
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User's recommendation: Not to use service

Ian B Ngv

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Verified Reviewer

Don’t answer the phone

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Dont answer the phone and taken money out of your bank account terrible company they lied about the dateing site
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Loss:
$85
Cons:
  • Terrible company

Preferred solution: Full refund

Jane M Wnx

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Verified Reviewer

Wrong charge on my credit card

I subscribed for a year and that is wrong and you charge my credit card 400 and some dollars please change my charge or cancel
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Preferred solution: Full refund

Sandra R Ndg

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Verified Reviewer

Billing Error

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I have contacted them via email to end subscription in March. They are still taking a monthly charge from me. I tried to call all the numbers I was given and none can be completed. They are a big scam!!!
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Loss:
$123
Pros:
  • No pros all con
Cons:
  • Scammers on site and cannot end subscription

Preferred solution: Full refund

User's recommendation: Do not join this dating site!!!

Vickie S Dbu

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Verified Reviewer

Cancel my agreement

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Original review Apr 18, 2023

I have a 6 month plan that I started 1/5/23. I live in WV and I am looking for someone within a 2 hour radius.

Since using the app for 3+ months, I have not had even one person that I would be interested in talking to. It's not your service, it's just that it's not fitting my needs due to my location. Is there any way that you could give me a break on the remaining amount I owe? It's alot to pay for something that is not benefiting me.

Their reply was NO.

They suggested that I go against my preferences and look for men further distances or different ages than what I felt comfortable with. I have tried that in the past and it does not work for me. Isn't that why they are called preferences? So you can find what you prefer.

Anyways, I have to pay the full amount for something that is not helpful and they are EXPENSIVE.

I'm on Match.com and I love it. Do not recommend eharmony and I won't be back!

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Loss:
$299
Cons:
  • Very pricey

Preferred solution: Price reduction

User's recommendation: DO NOT RECOMMEND. VERY PRICEY.

Lawana Puk

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Verified Reviewer
| map-marker Syracuse, New York

How to look at somreone that checked you out

Recd an email or something that this guy checked me out. I think it might be a guy that I sent a smile to. Dont know how to see who it is.
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Mary S Wwu

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Verified Reviewer
| map-marker Braintree, Massachusetts

Help membership

I want to cancel membership but they claim if you cancel activation of membership you will still be charged monthly How do I cancel completely There is not any response As of yet to assist with this I would appreciate some help As they dont make it easy to cancel Thank you for reading my post
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User's recommendation: Be careful

Lisa P Hwd

I need my money back in my account

I am a pissed customer need my 52.24 put back on my bank card think someone tried to scam me from your company, I did not sign up for an account for e harmony. Please refund my money back to my card as soon as possible
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Loss:
$52
Cons:
  • Bots
  • Not worth my time
  • Got scammed

Preferred solution: Full refund

User's recommendation: Don't get membership it is bs

Ken K Dby

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Verified Reviewer

Unresolved.Instructed to change password and I still can't log in

Unresolved need help obtaining a password to get into my account. Call 860-690-**** or kknopf 1300@***.com
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Pros:
  • Possibly find somebody
Cons:
  • Hard to get around on the site

Preferred solution: Into my account

Miriana L

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Verified Buyer
|

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Verified Reviewer

Subscription problems

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eHarmony - Subscription problems
eHarmony - Subscription problems - Image 2
eHarmony - Subscription problems - Image 3
My subscription and site hasnt been working for over a week and Im not receiving help from you people. My subscription is for the year!
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Pros:
  • Cant find any
Cons:
  • Everything about this company sucks

Preferred solution: Full refund

User's recommendation: To not subscribe!

Sandra R Iaj

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Verified Reviewer
| map-marker Belleville, Illinois

Want subscription stopped

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I requested this subscription stopped and it has continued for 3 months!!! And I have continued to try to get this stopped to no avail.
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User's recommendation: Don't get on this site

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