Gerard B Dyk

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Verified Reviewer

Pricing

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I was offered 60% discount before midnight tonight tried to join would not give me the 60% off. Not happy.
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Preferred solution: Price reduction

Anonymous
map-marker Seattle, Washington

I canceled my account

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I canceled my account last month and your still charging me . They said because I choose the pricing package they can't stop charging me for a whole year even I wasn't satisfied with the product .
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User's recommendation: do a month subscription it might work for you

Jenny R Hln

Cancel my account

I only asked for 6 months of your service and now you charged me 430.00 dollars with out my consent I want to cancel and now what do I do
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Preferred solution: Price reduction

Tierre Iwo

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Verified Reviewer
| map-marker Hot Springs Village, Arkansas

Tried canceling several times- one phone # Never Even RANG! Second number always busy!

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I requested my contract be Cancelled effective 4/20/2923. Please Cancel My Contract Effective April 20 Andplease remove Immediately your charge of $46.62 from my credit card!!! Otherwise I will have to contact my Bank that this is incorrect charge- do not want to say fraud. Thank You for your Immidiate attention to this request Bonnie 817/233-****
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User's recommendation: Make sure you get their phone numbers in the event you need assistance..

Jeaninne Fpz
map-marker Portland, Oregon

Refund

I was calling and it kept ringing for 4 minutes straight and no answer. Either it was a wrong number or they don't have a number. Either way, they should have a number to be contacted for customer support instead of relying on emails or customer service bots.
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Michelle M Cen

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Verified Reviewer

Billing

I need to see if I could pay month to month because I cant pay the full membership at this time. I could pay next month
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Preferred solution: Price reduction

Kevin R Jtq

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Verified Reviewer

Cancel

No customer service numbers work immediate cancellation of eHarmony this site is so ridiculous to try and get a hold of somebody to cancel my subscription
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Cons:
  • Cannot talk to a human person for a cancellation

Preferred solution: No need to use eHarmony anymore

Linda S Krp
map-marker Cape Coral, Florida

Cancellation. Please. Can’t afford it I’m disabled an

Not working. I have no extra money I have been trying to cancel this account for. 3 or 4 months and they still take 77.70 out of bank acct every month I just cant afford it
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Anonymous
map-marker Castro Valley, California

It sucks

First an employee of the company, named Robin scammed me. And then 2 months later eharmony charged my acct with no authorization from me.
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User's recommendation: Do not do business with this company!

Pamela M Dqc

Refund

*** *** me out my money I need a refund because I thought I was only paying $10 and they cost me more
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Loss:
$119

Preferred solution: Full refund

Gerard A Sri

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Cancelation

eHarmony - Cancelation
My auto renewal was already cancelled but still charged my bank account. And I tried to contact customer support via phone call but no answer. Isnt that terrible
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Loss:
$47
Judy W Cgo

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Verified Reviewer

Cancel my subscription too eharmonyThat not my number

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I didnt know I had an account. Ive not used this site. Im on a fixed income and all of a sudden money is being taken out of my account. I demand that you not take any money out of my account. I want you to refund the money thats been removed.
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Cons:
  • Not making it clear on your obligation

Preferred solution: Full refund

User's recommendation: Be careful when reading the details of the company

Anonymous
map-marker Gatineau, Quebec

Payment

I canceled my account only 1 month after paying because I didnt enjoy Eharmony. You charged me for canceling a new subscription. I do not know how tuis can happen. I am currently looking i to my rights as a costumer. I will NEVER recommend Eharmony to anyone. I am disappointed with the service (which is all automated).
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User's recommendation: Don’t do it!

Maria D Haf

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Verified Reviewer

Issue with membership

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I am not able to get in touch with any person in customer service, your support service does not work. Please advise 415.238****
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Preferred solution: Customer service help ! By phone

Julius C Ufx

Have not had access to my profile in months and can not get in contact with with anyone

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Been locked out of my account for the last 2 months been requesting my password for the last couple of months never got an email to fix my password nor have I been answered on the phone by anybody
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Loss:
$84
Cons:
  • Matching system does not work

Preferred solution: Full refund

User's recommendation: Don't use the site

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