Disgusting! I read all the paperwork that said upon cancellation within 14 days there would be a value fee for using the services so far.
No where did it say how much this would be or how that would be calculated. I naively assumed this would simply be the first months payment. It was not. They told me I had to pay £65.
I was not happy about this so queried it with the team, still unsure about cancelling. I woke up to an email saying that they couldnt waive the fee, and that they had now cancelled my membership and charged the £65 to my paypal.
The reason for leaving was that there was very limited people within 50 miles of my location.
This was not something I could look for until after paying. If however I could have seen this before paying, as a basic member, I would not have subscribed.
I think they are absolutely disgusting and would never recommend anyone to use it!
User's recommendation: Do not use!
Product or Service Mentioned: Eharmony Membership.
Monetary Loss: $65.
Preferred solution: Full refund.
eHarmony Cons: Fine print lies, No people in my area.