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Eharmony
Reviews and Complaints
Reviews Chart
160K
CLAIMED LOSSES
1.2K
TOTAL REVIEWS
96.6K
PAGE VIEWS
5
ISSUES RESOLVED
Went into my account and took money
I decide to go on eHarmony to see what their website was all about after two weeks I decided that I no longer want to be on there, so I reached out to them through an email, and they agreed to delete my account February 13th, and I'm checking my bank account notice if they went in and take out $53.82, so I'll reach that to them asking why go in and take my money from my account when I was no longer a client they stated to me that I was not getting my money back, so I filed a claim with the bank and I also wrote a letter into the better Business bureau
User's recommendation: Don't go on eHarmony.
ID
Pros
- Didnt find any yet
Cons
- Customer services lousy and they also are misleading people
- Mislead w promos not honored
- Lousy customer service with canned responses
Loss
$54
Preferred solution
Full refund
They took money from my account
eHarmony went into my account on February 13th and took out $53.86 from my account I filed a charge with the bank stating it was fraud that I did not authorize that because I had closed out my account with them, and they sent me some paperwork to start the proceedings I am also going to write a letter to the better Business bureau letting them know how they are running an operation I did receive a letter from someone stating from eHarmony if they were not going to give me my money back, so I have to do what I have to do because you don't just take someone's money and tell them they don't get their money back they don't care about their clients
User's recommendation: My recommendation from future customers is don't deal with them.
ID
Location
Marietta, Georgia
Why am I not canceled!!?????
I have canceled weeks ago, I found that it was not fit for me, why am I not canceled????? you think I have money to waste I need to pay bills, now IM SHORT IN MY ACCOUNT THAT WAS ALREADY CANCELLED!!!? WHAT THE *** I MISS MY MONEY BECAUSE I HAVE BETTER THINGS RO DO WITH IT!!!! why is my account active, have you seen me on it have you seen me looking for someone have I?
ID
Get new customer special
I want to purchase the first month at 1/2 off and want to know how much I will be charged. I think this a special for new customers. Let me know I how I do this Jim
ID
Service
Eharmony Free Trial
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of money
U discontinued my subscription I paid for yesterday you took it off my card and I want it back I don't know why but I want my money back
ID
Product
Eharmony Basic Subscription
Pros
- No comment
Cons
- Bail and switch
Loss
$35
Preferred solution
Full refund
Problem with sign up
I want to stop my subscription please! I dont want this!!! I accidentally signed up for a whole year and I dont want that.
ID
Location
Clifton, New Jersey
Question about account, no response to email
Not a working number! Would like answers to my question. Cant even get a response to my emails, very discouraging
ID
Location
Bagdad, Kentucky
Preferred solution
Answers to my question
Cancel of prescription
Impossible to cancel!!! No live chat, it says log into website but says it'll send verification code that never arrived!
User's recommendation: Don't bother.
ID
Preferred solution
Cancel my prescription
I never pushed submit so i dont want to take the money out my account
I dont have the money so I didn't press submit and went out. Then I received an email like I joined don't try to take the money out because I didn't give permission.
User's recommendation: Don't trust this website.
1 comment
ID
Pros
- Billing
Cons
- Expensive and a subscription that you cannot get out of
Preferred solution
Full refund
To cancel my account
No one answered...!!! Want to cancel my acc.!!! And to stop charging me...!!!!! Bad Bad Bad / Terrible Customer Service....!!!!!...:((((((
ID
Service
Eharmony Membership
Loss
$160
Preferred solution
Full refund
I've become engaged and I need to cancel subscription
This has been a nightmare. Site is very disappointing. I met and am engaged to someone I've met through friends. I'm asking you to cancel my subscription and stop auto pay. I will be contacting my bank.
ID
Product
Eharmony Premium Subscription
Cons
- Just need to cancel and stop auto pay
Preferred solution
cancel subscription and delete auto pay
Cannot log in
My email has changed and cannot get into my old email. I need help to get into my account cause I already paid for services under my old email
ID
Product
Eharmony Subscription
Loss
$130
Preferred solution
Let the company propose a solution
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
I didn't authorize a payment
Update by user Feb 14
N/A
Original review posted by user Feb 14
I went in to check my bank account this morning and noticed that eHarmony had went in and took money out of my account I did not authorize this I've already contacted my bank and let them know that it's fraud don't ever go online with the harmony ID
Service
Eharmony Customer Care
Loss
$54
Preferred solution
Full refund
Pay I did not authorize
I happen to check my bank statements and I noticed where y'all have went in and took money out of my account I did not authorize it I've already got in touch with my bank this is fraud and I want my money put back in there
ID
Pros
- Eharmony contact
Cons
- Waste of time and money
Loss
$54
Preferred solution
Full refund
Refund needed
You guys should not of took that much out and shouldve took nut out I want to cancel I thought I did I want a refund will block in the payment
ID
Location
Chicago, Illinois
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Too expensive they put you in and you don't push submit.