eHarmony Reviews

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account money service subscription site refund customer customer service membership phone
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New Reviewer

Payment

I can not use my Visa card .I tried best way to pay even through PayPal but its not working as my brother from India wants to pay
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ID
#2893535 Review #2893535 is a subjective opinion of poster.
Preferred solution
Payment
New Reviewer

Dispute charge

Did not sign up. Charge on my credit card.????????????????????????????????????????????????????????????
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ID
#2892934 Review #2892934 is a subjective opinion of poster.
Loss
$405
Preferred solution
Full refund
New Reviewer

I want to cancel my subscription

My account has been charge $107 since my 6 month plan expired. I didn't renew the plan and I've been charge ever since it has expired. I want to cancel my subscription and I hope you guys can help me resolve this issue.
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ID
#2892680 Review #2892680 is a subjective opinion of poster.
Location
Miami, Florida

Charged when shouldn’t have been

Canceled a subscription and they still charged me again for a renewal. Cant get a actual person to talk to me only online.
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ID
#2892387 Review #2892387 is a subjective opinion of poster.
Location
Williamstown, Kentucky

Terrible company!

No one to ever talk to and the reviews are horrible which I wish I had read prior to joining but I canceled within 24 hours and they still will not acknowledged I canceled so I have turned them over to the BBB!

User's recommendation: NEVER EVER join this company. It's the worst ever in history and I work in Customer Service so I would know!

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ID
#2891428 Review #2891428 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Urgent

Refund $44 on offer and you charged $72? I want to cancel this You can keep some but I need the balance of the refund pls. This email no5 Bad review to follow if I dont get any call
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ID
#2889315 Review #2889315 is a subjective opinion of poster.
Loss
$32
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wouldn’t refund my money and making stay and pay on the site for 1 year

I was on eharmony and talked to a man that was a scammer. NOT the man in the picture and 3 different phone numbers. Major con artists. I tried numerous times to contact them and called 3 phone numbers that had all had been disconnected. I emailed them about this and wished to speak with someone. I told them about this and frankly they didnt care. Now I have to pay for 1 years subscription for 3 days of service. Not fair at all and they will not talk to me.

User's recommendation: Awful selection of matches.

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ID
#2889186 Review #2889186 is a subjective opinion of poster.
Location
Cashmere, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund of money

Canceled day of Subscription, I was still charged I joined and within a couple of minutes I canceled my subscription and I was still charged not once but twice I would like my money back please and thank you
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ID
#2889074 Review #2889074 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Take to long to get back to you
Cons
  • Poor customer service
Loss
$200
Preferred solution
Full refund
New Reviewer

Billing

I am being charged for an account I canceled in February of 2021. I am disputing the charges. And have several emails regarding my questions concerning this. I would greatly appreciate a call regarding this matter. Please call 774 836 ****.
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ID
#2888995 Review #2888995 is a subjective opinion of poster.
Loss
$156
Preferred solution
Price reduction

Delete my account

Good afternoon, I've ask to have my account deleted multiple times and I still haven't gotten a email. I don't have any use for the eharmony app anymore and would like for it to be deleted.
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ID
#2888971 Review #2888971 is a subjective opinion of poster.
Location
Stafford, Texas
New Reviewer

Payment issues

Having issue, disablity checks ran out due to me breaking ankle 3 months ago...need to skip or move next payment please. Until checks restart.
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ID
#2888384 Review #2888384 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Cancel Subscription

I cancelled my 12 month subscription that expired on 9-6-21 today, but it's showing my teem date as 9-6-22. I have been furloughed and can no longer afford to continue with this website. Please cancel my subscription and cancel all drafts from my banking account. Thanks
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ID
#2886475 Review #2886475 is a subjective opinion of poster.
Location
Dallas, Texas

Wrongly charged

I had a pop up on the day I joined offering a $12 deal for the month I was charged $297 for a year I contacted eharmony straight away with no response contacted them at least 4 times it was in the 3 day period they got back to me after the 3 day period then said I couldnt get a refund due to terms and conditions I found this disgusting and trickery I did not authorise that amount of money and would never pay that amount for a dating website
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ID
#2886427 Review #2886427 is a subjective opinion of poster.
Location
Prahran, Victoria County

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible Custumer service. You can’t get in touch with a representative

I'm trying to cancel my membership because the kind of people I found on the website, it's not what I expected. So I'm trying to get my account delete and my membership canceled. It looks almost impossible to do it. The Customer phone numbers they give you, don't work. I tried to cancel it by following a YouTube video, but my account profile didn't give me the opposition to cancel my current subscription, only the next subscription. I'm very upset with eHarmony because they make it really hard to cancel. Thats wrong !

User's recommendation: Think twice on signing up on website like this. They process for canceling is a pain and so extra much work.

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1 comment
#2065243

Why do you assume they have a call center? Foolish to sign up, lesson learned.

ID
#2886016 Review #2886016 is a subjective opinion of poster.
Location
Ashburn, Virginia
New Reviewer

I want you to cancel my subscription and i want a refund

Please cancel my subscription with a full refund thank you thank you thank you thank you thank you thank you

User's recommendation: please cancel my subscription.

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2 comments
#2064621

You have to log into your account and cancel yourself. If you don't know how to do that, just google it.

As far as a refund, I've no idea how that works or what you agreed to when you signed up. People really need to pay attention when they are handing out their CC information and signing up for cr@p.

#2064469

You signed up, you pay. Sorry no refund. Lesson learned

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ID
#2881579 Review #2881579 is a subjective opinion of poster.
Loss
$56
Preferred solution
Cancel my subscription because you dont let your customers do that??????????? you called me a pissed consumer I would like a full redund