eHarmony
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was scammed and lost money.
- Scammers target dating sites and direct users to Telegram or phone numbers.
- This dating scene is risky due to lies.
Scammers work these sites to find their next victim. Then they lead you off the site to telegram or Google phone.
Stay away altogether. Date the old fashion way. Scammers have taken over these dating sites and made them too risky. The lies are so convincing and they literally have no morals whatsoever.
My life is ruined because of this. Learn from me.
User's recommendation: Stay away from these sites. Find someone the old fashion way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp response not right number
Not the right number went to an insurance company. Can't resolve an issue if I can't get to the right place for the discussion to happen.
- Reaching support
User's recommendation: Doesn't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I had a membership and connected...
- I was scammed by a member; reports filed.
- Renewal shows $1,000 after lapse; I had a 3-month plan with no auto-renew.
Hello,
I had a membership and connected with someone who turned out to be a scammer. He was clearly a professional criminal with a very well-crafted, verifiable story and part of what is likely a large multinational ring of criminals. My mistake was continuing the conversation and giving him money when a date for a meeting kept getting postponed. I have filed the necessary reports with authorities and notified your company. It was a devastating experience. I trusted eHarmony to vet members, and clearly, my trust was misplaced. After considerable reflection, I decided to try again to find a compatible member.
I had let my membership lapse. When I now tried to rejoin, your site showed that I owed over $1000 for an annual membership; I had a three-month subscription without auto-renew, so that outstanding balance does not make sense.
I am contacting you to ask for your consideration for a reasonable renewal option, especially in light of your enrolling a purely fictional member who was a scam artist. I think your profiling service offers one of the better online dating matching systems, my recent disastrous experience aside. Thank you for considering my request.
- Profile matching
- Cannot screen out all scammers
Preferred solution: Price reduction
User's recommendation: Be sure to meet your match soon after connecting and be very, very skeptical of continued excuses for delaying the meeting regardless of hos legitimate they sound. eHarmony vetting does not screen out scammers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Douglas, Massachusetts
I am no longer working and can not...this company does not allow you to change your mind or cancel if job changes.
I am no longer working and cannot afford to continue this membership. I have spoken to someone before and was told I can cancel my current membership but am unable to continue paying without causing hardship.
- Will not let you cancel if dissatisfied or if conditions change
Preferred solution: Just want out of the remaining membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Sharing experience.
- Charged $952.73 for a 12-month auto-renewal.
- No notification was sent before the charge.
- Refund denied after a 50% courtesy offer.
On April 10, 2026, eHarmony charged my American Express $952.73 for a 12-month auto-renewal I was never notified about. eHarmony's own Terms, Section 13, state: "WE ALWAYS COMMUNICATE RENEWAL PERIODS TO YOU." They did not send a single email, reminder, or notification before this charge.
Three representatives responded across four emails.
They offered 50% as a one-time courtesy. I declined. Their final response: "Unfortunately, we are unable to refund the payment of your subscription and this decision will be final."
Not one representative addressed the gender mismatch issue, the fake profiles, the 2018 settlement, or the notification failure. Every response was boilerplate.
Additional failures: 9 months as a gay male with settings set to "Show me: Men," repeatedly sent female matches.
eHarmony's own Trust and Safety team confirmed one match was removed for fraud.
eHarmony notification settings: 12 options.
Zero for billing or renewal alerts.
Complaints filed: FTC (reportfraud.ftc.gov), PA Attorney General, Santa Monica City Attorney (which prosecuted eHarmony in 2018 for $2.28M for these same practices), BBB. Charge disputed with AMEX.
- Support acknowledged complaints in writing
- Detailed compatibility questionnaire at signup
- No pre-renewal email ever sent
- Support portal requires login useless if locked out
- No working customer service phone number
Preferred solution: Full refund
User's recommendation: Research eHarmony's BBB complaint history and the 2018 court-ordered settlement before subscribing. Disable auto-renewal immediately after signing up, screenshot the confirmation, and use a virtual or single-use credit card number so they cannot charge you without a new authorization.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Disappointed… didn’t get any call and can’t reach anyone to be able to sign up.
Have customer service available . Not sure how to reach anyone to get fine answers on who I cant sign up..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburn, Washington
I want to cancel my subscription
I told eharmony I wanted to cancel my suvbscription. They cancelled my automatic renewal but the contract was to stay in place with monthly fees until 2028.
There is no customer service and emails to them using the published address are not delivered. The only recourse is to cancel my credit card.do not sign up with eharmonyeharmony.com
- Impossible to cancel
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Almada, Setubal
Not working
I tonight subscribed to the eHarmony dating site for a year! I live in [GEOGRAPHIC_DATA] for retirement!
After paying, I see no country option for [GEOGRAPHIC_DATA] to give my address! Did I throw money away?
- No country option of my country of retirement
Preferred solution: Full refund
Oskaloosa, Iowa
The sight will not let me view other members
This program is so lame! It won't let me view other profiles.
This is such a waste of money! I would be happy to have a refund of my money!
Preferred solution: Full refund
User's recommendation: I would not!
Elizabeth, Indiana
Cancel membership not the company I was calling
Tried calling eHarmony to cancel membership again, but the phone number was to a health care insurance company.
Preferred solution: I want them to cancel and stop charging my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Cannot access my account
I am very angry! I paid for the service, and I cannot access my account! Then, when I try to call you, you don't answer the phone!
- Real profiles
- Very difficult to navigate the site
Preferred solution: Deliver product or service ordered
User's recommendation: Pay for the service after you receive it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake people
I gave my email, then y'all gave me the wrong phone number, which goes to an insurance company. What's going on?
I thought eHarmony was one of the best ones.
Someone from eHarmony, please call me. My phone number is 832-409-****.
Preferred solution: Full refund
User's recommendation: Don’t know yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Raleigh, North Carolina
Cancel my subscription
I can't cancel my subscription, and I haven't been on it in several weeks, and I'm being charged for it, so I want to cancel my subscription, please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I signed up to use eharmony and paid a...
I signed up to use eHarmony and paid a lot of $ only to see in less than an hour that there's no one anywhere around me to date. I contacted customer service about cancellation and getting a refund and was told I cannot get my $ back.
So why not pro-rate it for however many days I've been a member (and not even used it) and give me a refund? This is ridiculous.
I will contact your legal department as well as the Better Business Bureau. And I'll write reviews as often as I can.
- There are no quality members anywhere near me
User's recommendation: Do NOT waste your $
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Laurel, New Jersey
Question about charges to start eharmony -- very different from monthly fee that it shows me. Why?
I phoned the number on your website, and it linked me to Amerihealth, and I was told eHarmony does not have the correct number on their website!
Preferred solution: Price reduction
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Blame yourself for giving someone money you never met. eHarminy can’t vet stupidity either.