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account money service subscription site refund customer customer service matches membership
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Verified Reviewer
New Reviewer

Can’t reach anyone to help me. They take your money and don’t help you with their site

Cannot reach anyone at eHarmony to help me with the site. I feel they deceived me and took my money.

User's recommendation: Dont t waste your time or money it’s a scam to get your money.

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ID
#2601215 Review #2601215 is a subjective opinion of poster.
Service
Eharmony Matchmaking Service
Pros
  • No contact
Cons
  • Never recieved compatible likes
Loss
$400
Preferred solution
Deliver product or service ordered

Refund Issue

EHarmony honored my request. its been resolved. There is nothing else to report. Thank you for your help
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ID
#2600629 Review #2600629 is a subjective opinion of poster.
Location
Hackettstown, New Jersey

Can’t reach customer service

I am a member and want to upgrade to a paying premium account. The website payment options do not process i receive error messages repeatedly.

User's recommendation: WTH?????

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ID
#2598742 Review #2598742 is a subjective opinion of poster.

Very dissatisfied with this company .they advertise that they have ha human that you can talk to but they don't. All the contacts are far away or in Canada

This isn't worth it and there is no one to talk to save your money not a good company All the people are far away and the select is very limited you can do better on your own
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ID
#2598372 Review #2598372 is a subjective opinion of poster.
Location
Redmond, Washington

Complaint

Clearly a mistake to sign up on this site Unfortunately signed up for a one year membership. Tried to cancel due to scammers but eHarmony declined to cancel on two occasions. Reported them to the better business bureau but nothing came of it

User's recommendation: Do not try this site.

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ID
#2597383 Review #2597383 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cost and locality of service is too expensive for what they provide

They don't listen and expect you to reach out to people that live hours away. They charge an outrageous price and expect you to share too much personal information just to get a match.

User's recommendation: No one answer the phone just get a busy tone.

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ID
#2596370 Review #2596370 is a subjective opinion of poster.
Cons
  • Just need to cancel and stop auto pay
  • No way to call them phone numbers are disconnected
  • False promotion expensive subscription
Loss
$352
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very bad experience

It's totally scam and they deduct 65 pound without my acknowledge. I will never use again. I go on court.
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ID
#2596369 Review #2596369 is a subjective opinion of poster.
Location
Rugby, England

DISASTER THEY DO NOT OWN UP THERE ERRORS ON BILLING

Disasters 2 weeks still waiting for response. The human # to speak to someone is a lie. They are scamming our cc.

User's recommendation: NO GO.

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ID
#2596097 Review #2596097 is a subjective opinion of poster.

You sent me an email.

There are not enough prospects close to me. Hope this adds up to 100Abcdefghi Whomever does this survey needs help. Have I reached 109? What if you dont need 100? There not enough prospects near me. Why do I keep having to reload? Please reload page and try again

User's recommendation: Check number of prospective partners.

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ID
#2595573 Review #2595573 is a subjective opinion of poster.
Location
Auburn, Alabama
New Reviewer

Paid for premium membership and still unable to few unblurred photos. Please help

eHarmony - Paid for premium membership and still unable to few unblurred photos. Please help
I have already explained this once with no resolution. I signed up yesterday (6/7/21) and paid for 6 months Light Premium. However, I still cant see clear photos. Please help. Thanks Deb Wogtech

User's recommendation: Too early to comment.

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ID
#2595232 Review #2595232 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To cancel my subscription

I tried to call I get no answer I cancelled my subscription it's been like a month ago and you guys have taken a $170 out of my account I want the subscription cancelled I am very unhappy with the service

User's recommendation: Be aware of all the crooked people.

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ID
#2593873 Review #2593873 is a subjective opinion of poster.
Loss
$170
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Keep charging me & I canceled months ago!

No one answered the phone for the # that is in my credit card for Eharmony charge!! This is going to be reported. CANCEL & refund my last payment please. Karen Matinata 321-230-****
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ID
#2591137 Review #2591137 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • Hard to delete profile and get a refund
Loss
$64
Preferred solution
Full refund

I would like to know more about suscription

I need to understand the rules of subsection before I purchase. Can someone call me please I need a better understanding.
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ID
#2590775 Review #2590775 is a subjective opinion of poster.
Location
Brighton, England
New Reviewer

STOP billing me every month!!!!!!

I dont want e harmony, I canceled it months ago and I keep getting billed every month! When is this going to STOP?????
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ID
#2589383 Review #2589383 is a subjective opinion of poster.
Product
Eharmony Subscription
New Reviewer

Canceled account but still got charged

The number you have listed is a none working number can someone please call me or can I get a working a number.
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ID
#2587844 Review #2587844 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Dating
Cons
  • Awful customer care
Loss
$68
Preferred solution
Full refund