Contact eHarmony Customer Service
eHarmony Phone Numbers and Emails
Toll-Free Number:
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(844) 544-3175
Customer Service:
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(844) 544-3181
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(844) 544-3173
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(844) 527-7421
eHarmony Emails:
Contact Information
eHarmony Website:
eHarmony Help Center:
Corporate Office Address:
How Good is eHarmony's Customer Service?
Summary of eHarmony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eHarmony?
Activation/ Cancellation Question:
- “Cancel service”
- “Cancelled and you still charged me”
- “Cancel subscription”
Payments and Charges Question:
- “Because I was not happy to be charged 12 months when I signed up for 6.Also I couldn’t get information about possibles without buying more stuff. It’s not a good business practice.”
- “You have billed me almost $700?!”
- “Billing Error”
Account Question:
- “I can't log in”
- “Cant log in”
- “Cannot login”
Request for Information Question:
- “I need to speak to a representative”
- “I cannot figure out how to login it's not working”
- “Sms verification wont work”
Refund Question:
- “Refund of money”
- “Refund requested”
- “Wanted to know if I'm getting a refund since I canceled My subscription right away”
Product/ Service Question:
- “Reconnect”
- “Someone set up a fake profile in my name using my husbands email”
- “The email isnt working”
Staff Question:
- “Trying to pay for service”
- “Stopping service”
- “I paid for the service but everything is still blurry I'm not getting any clear pictures”
Website/ Application Question:
- “I thought I joined but I can't get on the site”
- “Site gives discount then transfers over to pay more”
- “Can't get on the site”
Cards Question:
- “Credit card”
- “Dodis Murphy I have tried to resolve this issue with you charging Frontier Mastercard for the fourth payment which I paid with Wells Fargo. I have hired an attorney because you have sent me an email stating that I do not owe anything but you will not”
- “Update credit card”
Return/ Replace Question:
- “Change my profile”
- “Moving to another state and cannot change my profile”
- “Need to change my profile but can't do it”
Shipping and Delivery Question:
- “I paid for the premium package and all I get is blurry photos.”
- “Purchase package”
- “I didn't get my email with a three day free trial”
Employment Question:
- “Trying pay off balance”
- “After just becoming a premium member I'm still not able to view anything”
- “Employment verification”
Other Question:
- “Old webpage is causing problems with new”
- “I believe I am getting scammed by someone using the app”
- “Locked out”
About
eHarmony is an Internet relationship services provider. The company was founded in 2000 by Dr. Neil Clark Warren. eHarmony is based in Pasadena, California. The web site offers to use its patented Compatibility matching System and find a perfect person to build long-term relationships. With the help of this system hundreds of people of all social positions, ages, ethnicities, and religious believes have found their spouses. eHarmony can be used in the United States, Canada and Australia. The company is recognized and the most popular provider of singles matching services on the Internet.
eHarmony also publishes eHarmony Advice to help those who are already in the relationships.
eHarmony is ranked 195 out of 568 in Dating and Social Networking category
USA, Australia, Canada, Europe, UK
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