Contact eHarmony Customer Service
eHarmony Phone Numbers and Emails
Toll-Free Number:
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(844) 544-3175
Customer Service:
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(844) 544-3181
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(844) 544-3173
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(844) 527-7421
eHarmony Emails:
eHarmony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eHarmony Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eHarmony is 8445443175. 64% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8445443181.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eHarmony may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eHarmony Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eHarmony is 8445443175. 64% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8445443181.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eHarmony may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call eHarmony mainly because of activation/ cancellation, account, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact eHarmony is support@eharmony.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
eHarmony Website:
eHarmony Help Center:
Corporate Office Address:
eHarmony Customer Service Reviews
I was only a member for two weeks. It was disappointing, to say the least.
I wrote questions to a few people who never replied.
When I was never able to speak directly with a person from Eharmony, only a robot who disappeared in the middle of the discussion. I also think this site is way overpriced.
i received an email for a free three day subscription from eharmony.. I availed myself but thought the better of it after 24 hours.
Thinking I was in the window of canceling I went to my subscription and there was no way to cancel available. I searched the web and found info re: and it was the same info stated on their website. Basically the description of the button to cancel couldnt be found by me. and it most likely wouldn't be found by any one that took the bait.
So i sent a scathing email to customer service calling them on their *** Frustrating number one, that there was no phone contact available and two a claim that they would respond in 24 hours. I never received a reply from them. Pity the person that waited until the end of the last day to try and cancel and received automated reply that we'll get back to you in 24hours maybe. This is not a cheap dating site.
the minumum is a 6 month subscription 'light' at 359.00. I stated in my email that if they attempted to charge my account I'd report them to the Washington state attorney general for fraud. Interestingly there never was a reply and its now 5 days ( it was a 3 day free subscription). No reply and no charge to my account.
This speaks to an obvious attempt to evade responsibilty and to defraud a potential customer.
A poor way to run your business eharmony. Shame on you!
How Good is eHarmony's Customer Service?
Summary of eHarmony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eHarmony?
Activation/ Cancellation Question:
- “Cancel and refund”
- “Your not canceling my account”
- “I want to cancel”
Account Question:
- “Problems with membership”
- “Subscription”
- “Problems with account”
Payments and Charges Question:
- “Only wNted 1 month you charged whole year”
- “Billing”
- “False charges”
Request for Information Question:
- “Can i renew without adding all info again”
- “Questioning this site”
- “Can i pay for only 1 month”
Refund Question:
- “Want refund”
- “Refund”
- “Refund cancel”
Product/ Service Question:
- “Not working”
- “I'm terminally ill and need stop this communication. If treatment works that's another thing”
- “I paid my fee yet no access”
Staff Question:
- “Stopping service”
- “Customer service”
- “Paid for premium service But cannot message people”
Website/ Application Question:
- “Joined but can't use site”
- “Was thinking about joining website but looking for a company that if I have a problem I have a phone number but they actually answer”
- “Your website keep rejecting my name”
Cards Question:
- “Credit card decline”
- Scary message just received credit my card cancek immediately
- “Because you have started charging my card almost a year after i canceled”
Return/ Replace Question:
- “Need to change my address”
- “Need to change my email address”
- “I need to change my location from Rochester, New York to Clarksville Tennessee. I just moved.”
Shipping and Delivery Question:
- “Packages”
- “Cant get the app to to connect”
- “Unable to get the 50% savings”
Employment Question:
- “Trying pay off balance”
- “After just becoming a premium member I'm still not able to view anything”
- “Employment verification”
Other Question:
- “Having trouble subscribing”
- “Purchase plan”
- “To follow up on a dispute”
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