eHarmony Phone Numbers and Emails

Toll-Free Number:

  • (844) 544-3175
Send Message

Customer Service:

  • (844) 544-3181
  • (844) 544-3173
  • (844) 527-7421
  • (424) 258-1199

eHarmony Emails:

Accessibility
Customer Service
App Support, Subscriptions Cancellation
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
socialmedia@eharmony.com
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More phone numbers and emails Less phone numbers and emails

How to Contact eHarmony Customer Service?

Most Popular Number:

(844) 544-3175
Total calls: 21 550 Issues resolved: 332 Last call: Mar 18, 2024

How Do I Contact eHarmony by Phone?

Contacting eHarmony is the best way to resolve cancellation or activation account issues, payment questions, and inquiries about services. eHarmony has dedicated customer service numbers, where you can call to speak with a representative. The company offers several options to choose from: (844) 544-3175, (844) 544-3181, (844) 544-3173, (844) 527-7421, or (424) 258-1199.

All of them are responsible for troubleshooting and available from 8:00 a.m. to 5:00 p.m. Pacific Time. Customers mention that sometimes it is hard to get through. As alternative to call eHarmony customer service, you can figure out the issue on the troubleshooting Help Center page.

How Do I Contact eHarmony by Phone?

There are a few things you can do to ensure that your appeal via the eHarmony email address is a productive one. If you want to get assistance from the customer service department you should send your request to support@eharmony.com. For opt-in please use eHarmony email subsciptions@eharmony.com. Privacy inquiries are directed to privacy@eharmony.com.

Also, the website offers services to send messages to eHarmony mail through the application form. Please choose the department you want to apply to and fill in all fields in the form. Describe your issue as detailed as possible and try your best to be patient while waiting for a response. The average response time for an email message is 36 hours.

How to Reach eHarmony Customer Service by Live Chat?

You can submit a customer care question in the eHarmony live chat. If you have not already logged into your account you’ll be routed to a page where you can do it. After that, you will have to fill out a form. Share information about your issue, including a subject, category, and other additional details, and get the assistance you required.

eHarmony has a self-help section on the website. There you may find an answer to your concern or a solution to your issue. Browse through topics and frequently asked questions to find what you need. The website also has a service where you can get dating advice on the eHarmony chat page. If you want some tips for ways to prepare for a date, you can ask a specific question to one of the dating experts.

PissedConsumer Club

Contact Information

eHarmony Website:

eHarmony Help Center:

Corporate Office Address:

eHarmony, Inc.
P.O. Box 241810 10900 Wilshire Blvd., 17th Fl.
Los Angeles, California 90024-6522
United States

eHarmony Customer Service Reviews

1.2 / 5
Bad
Bill D Zkn
Subscription issues

This is a scam renews your subscription without your knowledge. Can't talk with anyone to resolve issues

Read full review
Linda G Ebr
Cancel my subscription and a full refund
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

1Very difficult to reach. Poor customer service.

I would no recommend this app or website. Does no meet expectations as far a location and quality of applicants.

Read full review
Travis H Gmn
Cancellation

After many attempts to cancel my subscription through emails, i still get a $40.35 bill from there creditor RFGI. They dont haveva telephone # to cancel. This site is set up to scam you and will breach the contract

Read full review
Rebecca Z Jds
Profiles

There are several men without pictures. I pay money to become a member of eHarmony, only to find a green screen with minimal information of that person. I actually want my money back

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How Good is eHarmony's Customer Service?

Libra S Cyo
Libra S Cyo
Feels Disappointed | Mar 18, 2024

Just a scam website

Read full quote
Jadiel Pgt
Jadiel Pgt
Feels Disappointed | Mar 18, 2024

I’m not sure yet.

Read full quote
Tamara O Pct
Tamara O Pct
Feels Disappointed | Mar 18, 2024

They said no refund. I insisted to dispute the charge and give a negative word of mouth about them. They said they would send an email from an account specialist to see if they are willing to refund my money, but only through email.

Read full quote
Amedeo Hwq
Amedeo Hwq
Feels Disappointed | Mar 16, 2024

It sucked didn’t even get to talk with someone.

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Jeramiah Hhv
Jeramiah Hhv
Feels Disappointed | Mar 15, 2024

You never get a real person. I cancelled and understood it was for 1 year but they started the 2nd year so 166.00 more.

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Noelle Ywt
Noelle Ywt
Feels Disappointed | Mar 14, 2024

Very poor selection of people and real people instead of scammers.
ALSO I NEED TO SPEAK TI SOMEONE SO TO MAKE ARRANGEMENTS TO PAY AN OUTSTANDING BALANCE BEFORE IT GOES TO COLLECTIONS.
PLEASE, I need valid phone number.

Read full quote

Summary of eHarmony Customer Service Calls

33.7K TOTAL
CALLS
02:35 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eHarmony?

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancelled and you still charged me”
  • “Cancel subscription”

Payments and Charges Question:

  • “Because I was not happy to be charged 12 months when I signed up for 6.Also I couldn’t get information about possibles without buying more stuff. It’s not a good business practice.”
  • “You have billed me almost $700?!”
  • “Billing Error”

Account Question:

  • “I can't log in”
  • “Cant log in”
  • “Cannot login”

Request for Information Question:

  • “I need to speak to a representative”
  • “I cannot figure out how to login it's not working”
  • “Sms verification wont work”

Refund Question:

  • “Refund of money”
  • “Refund requested”
  • “Wanted to know if I'm getting a refund since I canceled My subscription right away”

Product/ Service Question:

  • “Reconnect”
  • “Someone set up a fake profile in my name using my husbands email”
  • “The email isnt working”

Staff Question:

  • “Trying to pay for service”
  • “Stopping service”
  • “I paid for the service but everything is still blurry I'm not getting any clear pictures”

Website/ Application Question:

  • “I thought I joined but I can't get on the site”
  • “Site gives discount then transfers over to pay more”
  • “Can't get on the site”

Cards Question:

  • “Credit card”
  • “Dodis Murphy I have tried to resolve this issue with you charging Frontier Mastercard for the fourth payment which I paid with Wells Fargo. I have hired an attorney because you have sent me an email stating that I do not owe anything but you will not”
  • “Update credit card”

Return/ Replace Question:

  • “Change my profile”
  • “Moving to another state and cannot change my profile”
  • “Need to change my profile but can't do it”

Shipping and Delivery Question:

  • “I paid for the premium package and all I get is blurry photos.”
  • “Purchase package”
  • “I didn't get my email with a three day free trial”

Employment Question:

  • “Trying pay off balance”
  • “After just becoming a premium member I'm still not able to view anything”
  • “Employment verification”

Other Question:

  • “Old webpage is causing problems with new”
  • “I believe I am getting scammed by someone using the app”
  • “Locked out”

About

Related Companies

eHarmony UK

Summary

eHarmony is an Internet relationship services provider. The company was founded in 2000 by Dr. Neil Clark Warren. eHarmony is based in Pasadena, California. The web site offers to use its patented Compatibility matching System and find a perfect person to build long-term relationships. With the help of this system hundreds of people of all social positions, ages, ethnicities, and religious believes have found their spouses. eHarmony can be used in the United States, Canada and Australia. The company is recognized and the most popular provider of singles matching services on the Internet.

eHarmony also publishes eHarmony Advice to help those who are already in the relationships.

eHarmony reviews and complaints

eHarmony is ranked 195 out of 568 in Dating and Social Networking category

Area Served

USA, Australia, Canada, Europe, UK

Payment Methods

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