Contact eHarmony Customer Service
eHarmony Phone Numbers and Emails
Toll-Free Number:
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(844) 544-3175
Customer Service:
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(844) 544-3181
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(844) 544-3173
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(844) 527-7421
eHarmony Emails:
How to Contact eHarmony Customer Service?
Most Popular Number:
| Total calls: 25 655 | Issues resolved: 390 | Last call: Apr 24, 2025 |
eHarmony Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eHarmony Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eHarmony is 8445443175. 65% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8445443181.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eHarmony may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eHarmony Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eHarmony is 8445443175. 65% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 8445443181.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eHarmony may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call eHarmony mainly because of activation/ cancellation, account, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact eHarmony is support@eharmony.com. 54% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
eHarmony Website:
eHarmony Help Center:
Corporate Office Address:
eHarmony Customer Service Reviews
I unlocked people to see there pictures and was told the very first day of using the site my matches were used up so I'm locked out from responding or texting or seeing there messages until May 13th that's highway robbery 420 dollars and I can't use the site to text!!!
Terrible support. Tricked into a huge monthly payment of over 56.00 with few people nearby.
I tried to stop payment but response was we cant do that. They could if they chose to do so.
A rip off. I can only hope this subscription is not renewed in any way.
How Good is eHarmony's Customer Service?
Lousy
Terrible. You are impossible to reach.
Also too complicated to text you. All your security screens. I gave up thinking you do not want to hear my complaint. You do not want to be contacted. You are not approach able.
Call me when you have the time or concern to find out what my concern is.
My cell is 510-610-****.
James Brady.
Terrible experience. Website is full of fake profiles. Scammers. Catfish scammers. Chatbots.
They deceived me. I understand that I'm not the only one.You can't reach them via telephone, only email. And they send a different response with each email.
BAD and lost me as client
I subscribed, hated the app after a week. Now trying to get my money back as I unsubscribed.
Please let me know where this issue stands
Summary of eHarmony Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eHarmony?
Activation/ Cancellation Question:
- “Cancel membership as I've met someone and don't need now”
- “Cancel subscription”
- “To cancel my subscription”
Account Question:
- “Subscription”
- “Not happy with membership”
- “Taken money out of my account”
Payments and Charges Question:
- “Payment not processing”
- “Bill”
- “Fraud”
Request for Information Question:
- “I want to know if I'm pay in 4 for 6 months. How much do I pay monthly”
- “Questions about signing up”
- “Help. Need someone to help me with the site. Need a call”
Refund Question:
- “I want a refund on my subscription”
- “Refund”
- “Refund and cancel subscription”
Product/ Service Question:
- “Purchase of eharmony”
- “Complaint”
- “Complain about the website”
Staff Question:
- “No service”
- “Service andmembership”
- “I don't want the service”
Website/ Application Question:
- “Trying to join , site will not except my credit card”
- “Can t complete application”
- “Cannot get into the site”
Return/ Replace Question:
- “Return my money I never signed up for this an I was billed”
- “Someone changed my email address”
- “Unnone change of $287.11”
Cards Question:
- “Charging my credit card without permission”
- “My card has been charged”
- “Credit card charge”
Shipping and Delivery Question:
- “Not getting premium package”
- “Explain the packages”
- “Packages”
Employment Question:
- “Lost my job”
- “Trying pay off balance”
- “After just becoming a premium member I'm still not able to view anything”
Other Question:
- “Treating to send me to collectuons”
- “Na”
- “Report romance scammer”
Compare eHarmony Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
