Eharmony and no refunds with Auto-Renew

185 of 225 Eharmony reviews

I am so angry!I signed up with eharmony for the 3 month subscription and they just auto-renewed my membership which 1.

I didn't want and 2. they have no option for a refund after they auto-renew your membership! I find this to be very shady business practices as they make it seem like there is a refund option, however once they auto-renew YOUR account they don't even give you a 3 day trial period to cancel!

This is unacceptable and more people should know about this before signing up- that in fact you cant undo an auto-renew..

a trustworthy business practice would be to extend the same 3 day cancellation trial period they make available when signing up apply to ANY and ALL charges that they make to their customers accounts. I am filing a dispute with my bank as well as the BBB. I cant sit back and let this happen to me.

It's just not fair.I didn't want a renewal and thats all there is to it.

This review is a subjective opinion of a user.
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185 of 225 Eharmony reviews
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May 20 #1162066

eHarmony has done the same thing to me!
They have a terrible way of doing business.
I wouldn't even call it business, more like straight out theft.

0 0 Reply

Feb 23 #1116664

yes, it is.
it is the worst company that doing that

0 0 Reply
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Dec 13, 2015 #1078167

I as well have been scamed by this site and one other one to. the only thing you can do is cancel your card and request a new one with new number. they tell you one price and you can quit at any time then you find out that isnt the case at all. I have researched many dating sites since this has happened and found out that there all scams to get your money, if not you will meet someone whos says they love you and give you a sob story and you fall for it then they start asking for money or they want you to cash bad checks for them. so be carefull there all fake

1 0 Reply

Aug 20, 2015 #1022241

How on EARTH can we defend ourselves from this?! They won't refund my $39 and they WON'T even LET me quit UNTIL I pay another $80+!!! Then I can quit, after I pay for a year for NOTHING!!
Their website/app are flawed, they do NOT let you easily look through your communications and their Match 'chemistry system' is a non existent JOKE!!!!!
This website is about only one thing: Epic marketing to make you think a scam is a legit service.
I feel like an *** for not seeing it until now!!!!!

1 0 Reply

Apr 21, 2015 #974536

Also caught out by the auto-renew garbage. Just before I cancelled my membership 12 months ago I ensured I unticked the auto-renew button. Sure enough I was still charged out of the blue. Sooo angry! I really can not afford this.
I tried to call e-harmony, no help. My bank is being hopeless about a charge back so I cancelled the credit card in the end.
NEVER, EVER use this crappy site. Hope they get sued!

2 0 Reply

May 30, 2015 #989793

How did you call r o cancel?

0 0 Reply

Mar 26, 2015 #963878 Edinburgh, Edinburgh, City Of, United Kingdom

Same problem with eHarmony. I deliberately closed my automatic renewal after a week of a three month subscription. Then guess what they have taken another three months

2 0 Reply

Feb 18, 2015 #947417 West Sussex, England, United Kingdom

This is the shadiest dating website ever
Haven't heard anything from them and haven't logged in since cancelling in April 2014, to then be charged from January 2015 for auto renew
They no claim they have no record of my cancellation.
The customer service team cannot help you and are robotic drones who repeat scripted lines over and over
Warning to future subscribers

2 0 Reply

Jan 11, 2015 #929408 Alameda, California, United States

Same problem, called my bank and let them know the situation. Will be a chargeback...should have refunded when i requested eharmony, now youll have to pay penalties as well

1 0 Reply

Sep 20, 2014 #872982 Port Coquitlam, British Columbia, Canada

Same situation happe ned to me! i called eharmoney and was told there was nothing they would do for me. All i did was call paypal since thats how i paid for my subscription and the money has been placed back in my account. I will no longer be using or recomending there website since they have poor customer service.

5 0 Reply

Aug 07, 2014 #852878

Same here, we signed up for the annual membership, paid $150 and now a year later, without notification they took out $51.80 in the morning and another $86 this afternoon. They said I was on a auto renewal. I reminded them I didn't recall agreeing to a lifetime of Eharmony, just 1 year. I cant get my money back either as it went thru Paypal I complained to them also. They should ask if you agreed to a purchase and not just assume everything that goes thru is honestly charged by you.

4 0 Reply

Jul 26, 2014 #846377

I had a same problem. They actually have designed a trap to charge you as much as they can. Normally, after each renewal, the customer will be notified through email to have a chance for cancellation. However, eHarmony does not send you such an email. The situation is even worse for payments through the installments, because during such payments, the customer CANNOT turn off the automatic renewal! Yes, I know how dirty trick it is! So, if you forget to turn off the automatic renewal after the last installment, you simply will be charged for another period without being notified. Obviously, if you notice later, their greedy service- persons will not refund you. The best solution is just to close and delete your profile, and find another way to find your date.

5 1 Reply

Nov 28, 2014 #907140 Sundre, Alberta, Canada

Please tell me how to delete my profile before I pay a lifetime of payments for something i don't use....gurŕrrr

0 0 Reply

Jul 01, 2014 #834252

I have same problem. No refund. I just want to cancel this agreement!!! I can't find good answer to take money without alarm! Maybe someone didn't know about renew. It's not fair. It's not clear for everyone to join eharmony. I'm not satisfied of eharmony policy. They don't care about customer. I hope one day one person stand opposite eharmony lowful. If I have much money to pay for lower I would complain about them.

3 0 Reply

Mar 15, 2014 #795360 Albuquerque, New Mexico, United States

Hi all,, like...I believe everyone else in here, have the same issue. Auto-renewal without consents from E-harmony. My questions are:
OK, If anyone has a clue or was successful on getting their money back please share with us!
THanks, Claudio

4 0 Reply

Jul 26, 2014 #846383

eHarmony does not send an email notification to the customer after the renewal. I think in some states such a notification is mandatory. However, it should be followed through a court. Maybe a group of unhappy customers can get a lawyer and sue this dirty business.

3 0 Reply

Mar 10, 2014 #793107

It is 1th March 2014 as I write this. I kept a date of when my subscription was due to end and went through the procedure to cancel auto renewal from the renewal date. (End of February). However, when I checked my bank account today I found Eharmony had taken £68.65 from my Bank Account on 3rd March 2014. That is a lot of money and, as far as I am concerned it is theft. What can I do about this?

2 0 Reply

Feb 02, 2014 #781194 Tyler, Texas, United States

I also discontinued eHarmony in the Account Setting Billing tab after taking advantage of a 3 month "special offer" and was billed for another month at full price. This is a rip off. If you decide to risk it, when you're ready to discontinue, call their "helpless" line and tell the operator to turn off auto renewal and ask her to send an email confirming it's discontinued. Save the email in case you're charged again so you can have proof when you call your credit card company and dispute the charge.

2 0 Reply

Nov 15, 2013 #743082 Morristown, New Jersey, United States

I had a very similar experience. I had signed up for a year, and the last 6 months, the matches have been horrible (200+ miles away & 'just outside of my settings'). They trap people into signing up for another year by giving NO reminder notice. The charge came through to my cc today. I called to cancel, they said I had missed the window and that I was contractually obliged to have another year.

I definitely would not have signed up for an auto renew, but of course they are telling me that I did.

Worst Customer Service ever.


1 0 Reply

Sep 09, 2013 #714473 Austin, Texas, United States

I am going through the same thing right now. eHarmony is trying to steal $167 from me. The payment is still pending in my credit card account yet they refuse to give me a refund. The services haven't even been rendered! It's a complete scam. I would never recommend eHarmony after this awful customer service experience.

3 2 Reply

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