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I called eharmony and got a man named Gary who said I needed to be verified so I won’t keep getting fake men so I did he asked me about my bank account so he could send me money back now my account at the bank has to be shut down after more than $100 had been taken from it in bitcoins please help me

Product or Service Mentioned: Eharmony Customer Care.

Reason of review: Problems with payment.

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Eharmony Verified Representative

Dear PassionateAvocet,Thank you for contacting eHarmony.We regret to hear that you have had a negative experience while trying to contact us. Eharmony does not request access to your computer, or bank account, in order to assist you with your eharmony account.Unfortunately, we cannot control the telephone numbers that you are provided when you do a search for our information on the internet.Our Customer Care Representatives can be reached at 844-544-3175 and are available from 5 a.m.

to 9 p.m. Pacific Time, Monday through Saturday. This information is available on any of our Help FAQ's from Help pages on the site.We are sorry but we are not able to refund you as the payments to Gary were not made to eharmony.If you have not already done so, please email us at from the email address on your eharmony account so what we can investigate the matter on our end. We will take any steps we can to put a stop to this activity.

After you contact us, when our investigation is complete, if we find there is anything else you should do in connection with this message, we will let you know.We also strongly recommend that all of our members review the “Safety Tips” section of our site for important information on staying safe when using an online dating service. Please review the following link: truly regret your negative experience and thank you for bringing this matter to our attention.Sincerely,eHarmony Trust & Safety

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