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Joann J Ezh

Just want to set up monthly payments

Top question

I don’t want a refund it won’t let me change reason why. I just want to pay the monthly payment fee but last time it took all the 300$.

How do I get it to just set up monthly payments. It was an absolute hassle to get my refund

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1 comment
Guest

I don’t have internet access, so can’t use email. Please text, or phone 825823****, with your response. What is the phone number of; Eharmany

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Grover M

How do I receive messages from people I have sent them to?

Can’t get messages back

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1 comment
Julie Smith
Online Dating Expert

According to the Eharmony support section, basic membership allows you to have unlimited matches, send and receive smiles, icebreakers, and greetings, as well as respond to a first message.

You can also browse anonymously and see recent visitors to your profile.
In order to communicate with other users, you should have a premium membership. You can see all sent and received messages in the Eharmony inbox. Unread messages have the numbered badging on the icon. Messages that you need to respond to are also highlighted with bold text.

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Lorenza D Ntf

I joined last night and paid but did not get a app to get into the site so without a app how do I get into the site

Can't get into the dating site

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Caroline B Rca

Every time you contact EHarmony by the number listed ~ you always get a busy signal. This dating site is a total ripoff

Julie Smith
Online Dating Expert

You can use the Eharmony services by logging into your account at eharmony.com or in the Eharmony app. You can download the Eharmony app in the App and Google stores.
If you experience any issues with logging into your Eharmony account, please contact the Eharmony customer care team:
  • via the support form on the Eharmony customer service page;
  • via the company's social networks.

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Tom S Tox

Where do I find my matches compatibility answers?

I'm not able to see my matches compatibility quiz answers anymore (all the questions we answered in our profiles) Are they not available anymore? I liked the idea of seeing how we both answered specific questions.

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1 comment
Julie Smith
Online Dating Expert

According to Eharmony FAQs after you complete the quiz, you can review the analysis under Personality Profile in your dashboard. You will also be able to review all your matches on day one, see how each of your matches stack up in the 32 Compatibility Dimensions and sort your matches by their matching score. This number helps you to identify which members might be a good fit for you. You cannot see the answers to the questions of other members.

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HOWARD M Gex

How can I have a telephone conversation with a senior manager at e-harmony?

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1 comment
Julie Smith
Online Dating Expert


If you need any assistance, you may try to reach out to eHarmony Customer Care at (844) 544-3175 or via the support form on the PissedConsumer website. You may also contact via their social media networks or write to the eHarmony corporate office:
eHarmony, Inc. 10900 Wilshire Blvd., FL 16 Los Angeles, California 90024 United States.

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David G Obf

Why doesn't my card info work?

Ive tried multiple times to get a subscription. My card is updated and i have no bank issues.

Ive paid other websites before but this website wont let me . i have 4 matches that are waiting for my response but i cannot get through billing.

Please help me. David

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1 comment
Guest

dont do it... eharmony is a scam they will keep taking money from you and not issue a refund you will have to use your subscritpion to remove automatic renewal and be bound to pay for a full year subscription for using your account to cancel.. no refunds it seems this is horrible online dating service.. forcing you to pay for a full year of service and not offering you any way to cancel unless you use service which then binds you to the full year subscription.. i am trying very hard to not pay for a service that I have not yet used ( i stoppe [PERSON_NAME] it from day one and forgot to unsubscribe i block payment but they are constantly telling me i owe them even though Im not using their service and dont want to) do not use eharmony with any real credit card.. use a gift card if possible warning ... do not use eharmony

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Cathy d Blu

How do I change my billing with e harmony

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1 comment
Julie Smith
Online Dating Expert

In order to manage your billing information,
  • log into your account,
  • click Settings,
  • select Account Settings,
  • select Billing, you’ll be able to update any billing information, from your payment method to your subscription status.

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Keith C Vht
Verified Reviewer

Why can I not login

I have tried to login but it keeps telling me I have the wrong information my user name was keiths145@***.com I have tried to change my email but again I have had no help from EHarmony This is becoming a joke but you keep taking the money

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1 comment
Julie Smith
Online Dating Expert

Try to contact Eharmony customer service by phone at (844) 544-3175 and get assistance with your account from them.

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Angela D Bam

How do I reopen my account

My account was closed and I would like to reopen it.

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1 comment
Irene Moore
Shopping Expert

According to Eharmony website, if you forgot your password, please click here https://www.eharmony.com/support/forgot-password/ and follow Eharmony simple instructions to set up a new password. Please note - the email address and postal code must match what is on your account in order for an email to be sent. If the postal code input does not match, an email will not be sent. If you don't receive the email within five minutes,the company suggests you attempt any other postal codes you may have used on the account. If you have already created a new password but have received a message indicating the new password is not valid, you may need to clear your browser’s temporary internet files in order for the change to work. If you need further assistance, you may also contact eHarmony customer service using their Live Chat feature. eHarmony is available for Chat 24 hours a day/7 days a week.

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Laryn Vha

Payment option

American Express?

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1 comment
Guest

dont give them a credit card... they will trick you into a full year subscription and force you to pay up front... always turn off automatic renewal its a scam site.. use a gift visa gift card something that cannot be further connected to you

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Coulson Kou

I made a mistake on my birthdate how do correct this?

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Irene Moore
Shopping Expert

According to eHarmony Help Center, to make changes to your profile, you should click on the dropdown menu from the navigation bar at the top of the site. From here, you can make changes to any sections of your profile with the pencil or "+" icon. Click on any of these areas to make the necessary changes and be sure to click "Save" when finished. To change your Location, Religion, Education Level or anything other details, click on the "Match Preferences" button from the same dropdown menu and scroll through the various sections to update your details. You can also review your preferences for your matches for the same categories while here.

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Freddrick Vrv

I would like to video chat

I would like to video chat. I would like to video chat.

I would like to video chat.

I would liketo video chat. Is this possible?

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Irene Q Wom
Verified Reviewer

I am trying to cancel my subscription and delete my account, but I haven't received any answer

I am trying to cancel my subscription and delete my account, but I haven't received any answer. How do I get someone to respond to my multiple requests?

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Deborah E Cwf
Verified Reviewer

eHarmony will not accept my profile photos- Senior Match, Elite Singles, POF & Our Time have

eHarmony will not accept my profile photos- Senior Match, Elite Singles, POF & Our Time have!! Why is eHarmony refusing my photos??!!

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Andrea N Ijj
Verified Reviewer

Can I use eHarmony in Cambodia?

Dear staff, I am a New Yorker, currently living in Cambodia. I am moving back to New York City soon.

I want to start online dating to find interesting guys in New York. I have tried to use eHarmony in Cambodia but i couldn't use it. Can people in Cambodia use eHarmony?

I am looking forward to hearing from you. Thank you, Andrea

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Kaela M Enc

How can my account be deactivated immediately?

I would like my account cancelled and the automatic renew turned off. This is a very confusing process to get out of this app and has made the experience not enjoyable. How do I delete my profile and subscription immediately?

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Nina D Eix

How can I get a refund

I just joined today didn’t realize there was a three day free subscription but I ordered six months and I paid 145 however upon looking at everything tonight after I just bought it this is not something that I can keep up with nor there isn’t the type of man I am looking for . I looked for 3 hours .

I’m so sorry but I need to get a refund ! Please let me know how do I go about this

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Devin B Jvj

Can I cancel my subscription

What happens if I cancel my subscription after 4 months do I still have to pay for the remaining 8 months

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Kenneth T Jps
Verified Reviewer

How can I get refunded?

I’m just not ready to take this step in my life. I thought I was but I am not. It’s a great place I’m just not ready mentally.

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Karen B Pni

I want to cancel my membership within the 2 week cooling off period. How do I do it? You don't make it easy

I aanf to cancel my subscription within the 2 week cooling off period. How do I do that, it's not at all clear

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