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eHarmony

eHarmony

www.eharmony.com
What is your customer experience with eHarmony?

eHarmony Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • eHarmony has 1.3 star rating based on 2921 customer reviews. Consumers are mostly dissatisfied.

  • 3% of users would likely recommend eHarmony to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Non, Hard to delete profile and get a refund.
    Cons: Poor customer service, No customer service, Bad service.

View full overview ›

Media from reviews

eHarmony - They did not resolve my issue at all I need help I call and the call was...
eHarmony - Having fraud from one of your clientseHarmony - Having fraud from one of your clients - Image 2eHarmony - Having fraud from one of your clients - Image 3eHarmony - Having fraud from one of your clients - Image 4eHarmony - Having fraud from one of your clients - Image 5eHarmony - I pay $64.00 for this and I don’t get to interact with anyone! Why?
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Top eHarmony Reviews

Positive Review

"Cancel subscription. I’m happy with my match"

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I don't want to date more at this time. I matched with someone I want to date exclusively. Good experience for both of us. User's recommendation: Definitely

Critical Review

"I tried the subscription and did not like it I have been trying to get a refund for 3 days"

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I did not enjoy the app with my subscription and I have been trying to get a refund and have been refused User's recommendation: Don't use eharmony not worth it

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Suleman Sio
map-marker Lanham, Maryland

What is the total cost For a subscription that is forty percent off

A simple google search gave this is the phone number to that was given to contact eharmony. Eat harmony currently is running a special to have a subscription that00 Is forty percent off.

However they did not list that price. Please tell me what The price is at forty percent off For an eharmony subscription

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Steve M Qeq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

EHarmony has yet to still fix my issues and I have proof.!! Extremely mad since the 10th of November this is when it all happened and it is now the 22nd of November and I still haven't received one em

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EHarmony has yet to still fix my issues and I have proof.!! Extremely mad since the 10th...
EHarmony has yet to still fix my issues and I have proof.!! Extremely mad since... - Image 2

So I went ahead and sent about 20 messages to member profiles on eHarmony since 7:00 this morning only two were able to see that I liked their profile but they can't see what I wrote them which I will upload and show you also, I'm only seeing profiles that have already been out a month ago as not new as in just came out today or yesterday or within the past week no these profiles are from last month October they're doing this on purpose and the only ones that can read my profile are the ones that they keep kicking off my sight because there's claiming that they're banned which is totally untrue never ever have seen any thing like what they're doing to me. EHarmony is Banning every single person that writes to me and when I write to them as soon as they read it they ban them immediately and they'll claim that they were banned not me it's a joke a complete joke two people that I just wrote just got online saw that I wrote them and all they were able to see was my profile like and some of them wrote back but they can't reply to my messages cuz they can't see them cuz it jumps over my messages there should be two green check marks but there's not.

So many members since the 10th of November of 2024 are asking me why I am not communicating with them but I am I'm talking to them but they're just not receiving my messages and those are the ones that are actually real members not these fake ones that every time I write them and they read it they get kicked off why would someone like someone's profile I write them how is your day going so far and immediately they say good they get kicked off no over 50 within the past two have been kicked off that's never happened since I've been on here since last year and August and I literally have told trust and safety about over 50 women I had to write to trust and safety letting them know that these are fake profiles because they're showing me women who are in their 30s but it shows their age being 45 and then the opposite. They're showing women who are in their late 40s but look like they're in their mid-30s and when I was riding to them that was true and they're like I'm not 45 where'd you get that from your profile they're like what so many women have told me that and I don't like to ask women what their ages but I don't know who they are and it doesn't make any sense with the picture that I'm looking at and the age that I'm looking at and no stuff at their writing I can tell they're not in their 40s that they're still in their 30s and vice versa. So I went ahead and just wrote so many messages since 7:00 a.m. and it is now 10:15 a.m.

because you can't copy and paste the first message so what I do is I put a period for the first message and then copy and paste the second message for every single one of them and every single one cannot read my messages it jumps over those messages and they'll write me because any new person wants to see what message they have when it shows I have a new message and they want to read it what do they respond or don't respond but how are they going to respond if they can't see my messages that's the whole point this is the *** website I've ever been on since this year this is why they were sued and now they don't want to help me out and they assumed I found someone last year yeah you can't assume anything whether I went on dates last year or was in a relationship for 2 months you don't just take someone's profile down and stop them from from me able to send messages because you assumed that I found someone I'm still paying this is what they do. And then you're sending me these pictures from a person who's on a private jet who's 31 she doesn't need to be looking for a man she said he even told me she didn't even post herself on the Harmony and doesn't know why the pictures on there they got that from her Facebook profile if I had a private jet too I wouldn't be on this site I'm not saying anything about Richard poor being on this site but she didn't even told me she didn't put herself on this site ever and where the heck did I get that this picture from and I told him he Harmony they're like what yeah that's what he Harmony's doing now it's ridiculous and the three women I have phone numbers for they're still on but I'm not talking to him through that site but I have wrote them on that site since the 10th and they're not getting my messages still it's the 22nd I just wrote all three of them just now nope they all three just said I don't know why you're on that site still since you're talking to me I said I want to see if it's working I'm not on the site but I'm still paying for it so they said let me check they went ahead and checked all three of them and no they're not getting my messages I told him to write me and it shows them writing me which means they jumped over my message to write me and mine is completely there's no green two green check marks you can't jump over someone's message and write a person you have to go you have to read those first that's the whole thing when you open up the messages won't you click on the messages you don't have to open it but once you open it it's going to show all three messages that were somebody read this one doesn't and before they write you it's going to show if you wrote them three times that they read it three times because I have to write you still and then when they write you it'll show them when you read it.

So sick of this!Please save your hard-earned money. I put two photos down below that I just wrote this morning and it shows the reason that they viewed my profile is cuz I liked their profile but there's not two green check marks of me writing them at all so whenever you see what someone wrote you it'll all have two green check marks no matter what it'll all light up they don't just read a little part of it no the whole thing pops up there's only literally one message there so when I realized that nothing's writing I'll just write obviously you're not getting my messages no the only thing they got was alike this is how spiteful eHarmony is can be and is doing to me!

View full review
Loss:
$267

Preferred solution: Full refund

User's recommendation: Please save your hard-earned money and don't come on this site you're just wasting your money seriously. And if you don't come on for 3 to 4 weeks or longer they're just basically not even going to show your profile you can block your profile for a while you don't have to go on it or you but I didn't block mine I left it on I was I knew something was wrong that's why when I first contacted him they contacted me back and said oh well we had figured that you found something you figured so I'm paying for something that you just assumed I found someone and so they fixed it and they said all the people that you wrote the past month and a half all your messages were not received by then oh wow that sounds great you got you guys offered me 10 days is all your offering me and then all of a sudden 10 days turned into 3 months 10 days I couldn't believe they even offered me that that's how they that's how they are that's how they make people feel it's profit over people and now they're just doing this out of spite and not allow me actually I am able to send messages but nobody can read them. And they won't write me back customer service usually racing back within 12 hours actually quicker than that this time it's been the 10th and they still haven't wrote me back today's the 22nd. And anytime that someone writes me and I write them back they kick them off immediately they don't want me to find anybody that's basically what they're telling me 12 people so far have like my profile I wrote them I can see that I read it they write me and then they'll get kicked off immediately I don't believe they're actually kicked off I just think that they're just they didn't violate no terms and conditions I don't believe any all of that that many people I've never seen anything like that before and the people that aren't or who cannot see my messages and the profiles that I like all they can see is a like profile they can't see what I wrote them. I've even I just now wrote probably about 50 messages to 50 other women and all they saw was the like they couldn't even see the other messages that I wrote them and I didn't write all that so I put a period for the first message cuz you can't copy and paste and then the second message was all copied and copied and paste very plain and simple not too long of a message. Hi how is your morning going so far? I hope you had a good day yesterday. I see that we have a lot in common. That's it simple stuff I see that we both like Personal Fitness so we both like cooking what's your favorite like I have always gotten a response or if I hadn't gotten response they would always read it at least because when you're new you want to read messages whether you respond to that person or not even if they're not your type they're still going to run want to read it but in my case no they won't allow customers to read my messages it's very messed up and very spiteful of them

Bonnie P Rlo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I pay $64.00 for this and I don’t get to interact with anyone! Why?

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eHarmony - I pay $64.00 for this and I don’t get to interact with anyone! Why?
Updated by user Apr 12, 2025

Lousy

Original review Apr 11, 2025

Let me see the message so we could at least talk. What does $64 pay for if I cannot talk to anybody?

I'm not very happy if you can't fix it; I would like my money back.

I have not been able to talk to anybody for $64. That's ridiculous.

View full review
Loss:
$64

Preferred solution: Full refund

Resolved
Leah T Vbo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Need help to cancel my account

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eHarmony - Need help to cancel my account
Contains 1 confidential file for company representatives
Updated by user Jan 02, 2025

It isn't resolved because I can't talk to anyone.

Original review Jan 02, 2025

Apparently, they don't have the correct email and won't cancel my subscription. I have given them all the correct information, yet it is proving to be very difficult to cancel my subscription.

I have tried to call, but the call won't go through, and I will have to write a letter as well to Los Angeles to cancel. I'm not happy at all with this nonsense.

View full review
Pros:
  • I did get to chat with some nice people

Preferred solution: My subscription cancelled and my profile deleted please that's all I want.

User's recommendation: Don't sign up to Eharmony

David L Gys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Someone changed my email address

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eHarmony - Someone changed my email address

Someone changed my email address to david177@***.com. I cannot access my account to see what has happened to it.

View full review

Preferred solution: My account back

User's recommendation: Depends on the out come of today

Resolved
Stephanie R Ttf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Want a refund

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eHarmony - Want a refund
eHarmony - Want a refund - Image 2
Contains 1 confidential file for company representatives
Updated by user Dec 30, 2024

Company fixed the issue and I have been provided with full refund.

Original review Dec 28, 2024

I'm trying to get my money back, and they keep giving me the run around. They say that my email is not associated with an account.

They took $119.92 out of my account. How am I getting notifications?

View full review
Loss:
$120

Preferred solution: Full refund

Tanny Jef
map-marker Birmingham, Alabama

Cancellation

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eHarmony - Cancellation

Even though I selected Do NOT auto-renew when I signed up, eHarmony is still auto-renewing for a year. They say you have to change your subscription or cancel it 3 days before it ends.

What if I had been in a coma in the hospital? I still have to auto renew?!? And pay $670? That is RIDICULOUS!

Mine ends today and they have already locked me out of it. I do NOT want to renew. I cannot get into it to cancel and am not paying for something I am not using.

I do not recommend this site to anyone. Dont do it!

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User's recommendation: Don’t do it! It’s a deception to take people’s money.

Kimberly C Dlr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Abuse you need to remove this person on your site. I have called the police.

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eHarmony - Abuse you need to remove this person on your site. I have called the police.
eHarmony - Abuse you need to remove this person on your site. I have called the... - Image 2
eHarmony - Abuse you need to remove this person on your site. I have called the... - Image 3
eHarmony - Abuse you need to remove this person on your site. I have called the... - Image 4
eHarmony - Abuse you need to remove this person on your site. I have called the... - Image 5
Updated by user Mar 04, 2025

Obviously, Eharmony is not vetting their people correctly and letting in criminals. There’s several other reviews that reflect the same situation.

Original review Mar 03, 2025

I was talking to this John on your website, and he ended up saying really crude things. I have enclosed the information. It is very upsetting that someone like this can be on your website.

View full review
Cons:
  • Eharmony has accepted a member that is fake and abusive

Preferred solution: Full refund

User's recommendation: If somebody doesn’t call me back, I’m gonna post this. This is very upsetting.

Gay H Noj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having fraud from one of your clients

eHarmony - Having fraud from one of your clients
eHarmony - Having fraud from one of your clients - Image 2
eHarmony - Having fraud from one of your clients - Image 3
eHarmony - Having fraud from one of your clients - Image 4
eHarmony - Having fraud from one of your clients - Image 5

He wanted my phone number said he was Phoenix, then California. He says hes in Egypt now.

He had scammed me out of over 10 thousand dollars.

He had a friend write me a check for 9700.00. Which was no good and returned.

View full review
Loss:
$10
Pros:
  • Need to research better applicants

Preferred solution: Apology

Carolyn G Xvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

They did not resolve my issue at all I need help I call and the call was dropped with out any help

eHarmony - They did not resolve my issue at all I need help I call and the call was...

I can not afford to have what money I am on a fixed income that only covers my bills and food please take me out of your systems and please refund my money I can not afford

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User's recommendation: Do not join

Maria C Ypg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please contact me I need to know what happened to my Premium light

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eHarmony - Please contact me I need to know what happened to my Premium light
Updated by user Jan 24, 2025

I called you more than eight times during two days and I was automatically disconnected I also went on customer service with an agent like you here onsite and got no help then I called my bank to see if a charged went through for Eharmony which my bank said yes it did on January 14,2025. I paid you $219.99 for a Light Premium which it’s 6 month good until June 14,2025.

The problem is Eharmony is not allowing me to see any members or text them.

I gave you my phone number many times to call me but you haven’t 619) 931-****.I hope this is the last time I need to explain to you guys that I need your help on top of all this I just had surgery and going through a lot of stress because of this matter with Eharmony. Thank you Today 1/24/25 2:00 pm

Original review Jan 23, 2025
I bought a Premium light from you that was supposed to be good until June 14, 2025, but when I open the eHarmony app, it's not working for me. I can't see the faces of people; they are blurry, or I can't text with them. Please, tell me what happened?
View full review

Preferred solution: I paid for Premium Light which is to be good for six month and expired until June, 14, 2025. When I go into the eharmony app it’s not working for me please let me know why?

User's recommendation: Good

Anonymous
map-marker Vancouver, British Columbia

Don’t recognize charges

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eHarmony - Don’t recognize charges

I tried four different phone numbers. I cant get a hold of anybody.

I cancelled my subscription and I still got charge C$750 after two months. I am looking to get a refund, but I cant get a hold of anybody. Please call me back at 780-292-**** or email me at 6900@***.ca this is money that I did not agreed to spend and money.

I dont have that got drawn out of my credit card after I cancelled my subscription you can check. I havent been not logging in or checking anything because I deleted your app after I cancelled my subscription.

View full review
Zena N Agn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Contract cancellation

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eHarmony - Contract cancellation
Contains 1 confidential file for company representatives

I canceled my contract on January 3, 2025 before the deadline I was assured that my contract had already been canceled and would be charged for prior months to come, however, that is not true. My card was charged when I no longer have a contract. Please fix this.

View full review
Anonymous
map-marker Vancouver, British Columbia

Don’t recognize charges terrible service phone numbers you can get through an unsuspected charges after cancelling my membership. I can’t even get a hold of anybody to talk about it.

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eHarmony - Don’t recognize charges terrible service phone numbers you can get through an...
eHarmony - Don’t recognize charges terrible service phone numbers you can get... - Image 2

I cancelled my membership. I got charged $756 after without agreeing to it.

Theres three phone numbers giving none of them work. I cant get a hold of anybody through email or phone terrible all over would never recommend it to anybody please get back to me at 780-292-**** ok at 6900@***.ca

View full review

User's recommendation: NO!!!!

Anonymous
map-marker Manhattan, Kansas

I don’t have an account

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eHarmony - I don’t have an account

You are charging my checking account I do not have an account with you

Stop give me my money back I do not have an account stop my account. You have cut me off three times now when Im talking to a customer service stop it now.

View full review
Timothy P Mcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The last two charges paid for membership and membership is blocked.

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eHarmony - The last two charges paid for membership and membership is blocked.

My January and February payments of $140.00 each have been paid, and my accounts were both blocked. Please make the corrections and refund my January payment of $140.00.

View full review
Loss:
$280
Pros:
  • Potentially meet someone
Cons:
  • Location was hacked and i was not allowed to make corrections

Preferred solution: Full refund

User's recommendation: Recognize issues and address them immediately.

About

Related Companies

eHarmony UK

Summary

eHarmony is an Internet relationship services provider. The company was founded in 2000 by Dr. Neil Clark Warren. eHarmony is based in Pasadena, California. The web site offers to use its patented Compatibility matching System and find a perfect person to build long-term relationships. With the help of this system hundreds of people of all social positions, ages, ethnicities, and religious believes have found their spouses. eHarmony can be used in the United States, Canada and Australia. The company is recognized and the most popular provider of singles matching services on the Internet.

eHarmony also publishes eHarmony Advice to help those who are already in the relationships.

eHarmony reviews and complaints

eHarmony is ranked 83 out of 213 in Dating category

Area Served

USA, Australia, Canada, Europe, UK

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