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eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
Update by user Oct 18, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Oct 18, 2020

EHarmony does automatic billing for the ENTIRE YEAR’S subscription. I caught the renewal, canceled only a few days after the renewal posted and they refused my refund several times. I asked PayPal to intervene-they did nothing; then my credit card company finally got...

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6 comments
#2137017

I just created a profile but did not want to proceed as I don't like their payment plans. I sent e-mail three times to their customer service and they are not responding!

Of course, it is because I asked about payment plans! Shame on them!

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Resolved
ID
#2176606 Review #2176606 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Deceptive billing practices
  • Attitude about resolving their problems
  • Price
Loss
$839
Preferred solution
Transparent billing and contact information
New Reviewer

They have never got back to me

I logged into eharmony in March nerve even filled out all of the profile. They charged me $38.95 on 3-9-22I was finally able to contact them to make sure that all of it was canceled. They charged $ 37.00 to cancel my membership on 3-11-22. They have continued to charge me $38.95 again on 4-11-22. I have called the 800-621-**** and that no# does not even ring. So I want my money back that they that have took out of my account. Please help me, I don't know what else I can do. Thanks

User's recommendation: Do not get involved with this company.

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ID
#3600241 Review #3600241 is a subjective opinion of poster.
Pros
  • No humans available to talk customer service
  • E harmony steeling my money
Cons
  • Non-existent customer service
Loss
$115
Preferred solution
Full refund
New Reviewer

Billing

I am being billed and I canceled my membership I want to get a refund because my account was cancelled
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ID
#3598425 Review #3598425 is a subjective opinion of poster.
Location
Scotch Plains, New Jersey
Pros
  • It seems that a person cant cancel when they want
Loss
$111
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Subscription charge

My card was charged for the subscription despite cancelling it a month earlier, I want my money back I should not have been charged again this month.
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ID
#3597778 Review #3597778 is a subjective opinion of poster.
Location
Fort Worth, Texas

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Verified Reviewer
New Reviewer

I do not like the site

I do not like the site I just joined paid the money I want a refund immediately!!! Its horrible!!! Thank you
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ID
#3597219 Review #3597219 is a subjective opinion of poster.
Location
Boca Raton, Florida
Cons
  • No what i know now would never go back
Preferred solution
Full refund
New Reviewer

Account

Been a member for four years now I cannot access my account, they are demanding more money. I had a flat fee and now being charged an exorbitant amount of money

User's recommendation: Please return my account to what I have had previously.

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ID
#3596894 Review #3596894 is a subjective opinion of poster.
Location
West Sacramento, California
Pros
  • Take to long to get back to you
  • Eharmony customer service phone number
Cons
  • Worst customer service terrible matches scammers etc
Loss
$78
Preferred solution
I want my account returned to what I have been paying for, I do not need the premium account
New Reviewer

I tried to contact customer service. They asked for a credit card for the chat feature and I tried calling customer service and got a busy signal. They charged me an extra payment.

I was charged an extra month. Agreed to 3 payments for 6 months. You charged me a 4th and I contested it. You suspened my account early. I tried to do a chat resolution and was sent to a payment page to get service...um scam. BBB should know.

User's recommendation: Completely different company from years ago; scammers now.

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ID
#3596685 Review #3596685 is a subjective opinion of poster.
Location
Brighton, Michigan

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New Reviewer

Cancel account

Just not ready to date and not getting very many new people to match. Please cancel my subscription.
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ID
#3596109 Review #3596109 is a subjective opinion of poster.
Location
Kuna, Idaho
Pros
  • No pro all cons
Cons
  • Cancel and they still take money
Loss
$64
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel account

Just not ready for relationship, not feelingbready to date someone right now. Pleas cancel my subscription.
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ID
#3596069 Review #3596069 is a subjective opinion of poster.
Location
Kuna, Idaho
Pros
  • Few choices
Cons
  • Frustrating
Loss
$64
Preferred solution
Full refund
New Reviewer

Cancel subscription I did not sign up for

Cancel my subscription I did not sign up for I'm engaged this will cause alot of problems in my relationship

User's recommendation: Do not sign up you can't get out of it even if it was done fraudulently.

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ID
#3594440 Review #3594440 is a subjective opinion of poster.
Location
Hollywood, Florida
Loss
$200
Preferred solution
Full refund

Trying to cancel my membership

And I was charged for this month and I already stopped using the site before this month. And was charged$114.81. would like my full refund

User's recommendation: Good site but not for me.

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ID
#3594147 Review #3594147 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Cancelled my membership and was charged

I was trying to cancel my membership and was still charged. I fallowed the steps and I was still charged I have not used the site anymore.
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ID
#3594128 Review #3594128 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Want to cancel my subscription

Why was I charged a 184.00 I should get my refund I had a bad experience and I'm not making use of the sight .
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ID
#3593843 Review #3593843 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Pros
  • Too expensive
Cons
  • Advertise wrong fees for plans
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Update by user May 20, 2022

Customer Service phone number is busy all the time

Original review posted by user May 20, 2022
I subscribed for a 3 month turn and after I submitted, it became a 1 year I did not noted until I was checking a few days later. I contacted customer service for cancellation and recalculation and they did not...
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ID
#3593551 Review #3593551 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • No contact
  • No help received
Loss
$78
Preferred solution
Let the company propose a solution

Got a bill from a company representing them. Please let me talk to them direct

Cancelled the site back in September of 2022. Last weeks ago I got a bill stating I was delinquent please let me do the. Right thing a talk to the company and get this resolved
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ID
#3593260 Review #3593260 is a subjective opinion of poster.
Location
Chicago, Illinois

Cannot get in touch with anyone to resolve issues

Ive tried calling the numbers offered and there is never a connection after dialing. A method is shown for viewing your member status however its not possible to follow the steps to do it. Very disappointed in this site.

User's recommendation: Don’t use the site.

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ID
#3593179 Review #3593179 is a subjective opinion of poster.
Location
Brooklyn, New York

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