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Resolved: Cancel all subscriptions; severe all ties

1.0
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
Update by user Oct 18, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Oct 18, 2020

EHarmony does automatic billing for the ENTIRE YEAR’S subscription. I caught the renewal, canceled only a few days after the renewal posted and they refused my refund several times. I asked PayPal to intervene-they did nothing; then my credit card company finally got...

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8 comments
#2199911

There are more serious sites like J4Flirt.com - if you want to open up the real opportunity for a serious relationship. They have real women who pursue a long-term relationship and search for husbands.

Luckily, they don't use bots, automatic send-outs and fake profiles. They don't try to put you on a year-long membership and charge you right away - this is exactly what they do on Eharmony. As for Eharmony, they don't even try to provide you with real matches.

The only thing they need to know is your credit card information. They will keep charging you regardless of the service they provide.

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Resolved
ID
#2176606 Review #2176606 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Attitude about resolving their problems
  • Deceptive billing practices
  • Price
Loss
$839
Preferred solution
Transparent billing and contact information

Canceled account with them and they still charged me for new subscription

They charged me for another year subscription when I canceled my subscription over a year and a half ago. Now I owe over $300 for something I dont have. They turned me over to a collection agency for this. When I contacted eharmony about it they say I dont have a account with them and cant do anything about this issue. I guess Ill have to take it to small claims court to get my credit back

User's recommendation: Don’t use them.

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ID
#3841260 Review #3841260 is a subjective opinion of poster.
Location
Mobile, Alabama

Problems

1.0
Never received an answer from eharmony. Don't know if my profile is deleted or not like I requested. Also how can I receive a message from someone whose profile has been deleted?? Also got very few profiles to look at and only 2 messages from many miles away when my profile said I only wanted to hear from people no more than 100 miles away. I believe your website is a scam!

User's recommendation: Don't waste your time or money!

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ID
#3841133 Review #3841133 is a subjective opinion of poster.
Location
Fairview, Pennsylvania
New Reviewer

Tried to contact with issues of scam

1.0
Tried to contact due to a scam from another customer. Was also not getting any matches from my area. All matches were from another area. Was trying to cancel service.

User's recommendation: do not sign up with this service.

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ID
#3840478 Review #3840478 is a subjective opinion of poster.
Preferred solution
cancel service and stop withdrawing funds from my account
New Reviewer

Cancel

1.0
eHarmony - Cancel
eHarmony - Cancel
Good afternoon, I want to cancel Gus Ortiz's account because I lent the credit card to my brother and he says that he will never use this application again and I want no more money to be deducted from my account. Thank you, I hope. prompt results thank you
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#3840443 Review #3840443 is a subjective opinion of poster.
Location
Hightstown, New Jersey
New Reviewer

Took so much money out from my account

Want account closed and 445 returned to my account didn't agree to this can't afford this I didn't open this account upset
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ID
#3839389 Review #3839389 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Unknown
  • Eharmony toll free number
Cons
  • Overpriced and then they overcharge you
Loss
$445
Preferred solution
Full refund

Deductions

I requested for a refund immediately after I made an error and tried canceling my subscription but I was told its not possible. Thats unfair and painful
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#3835672 Review #3835672 is a subjective opinion of poster.
Location
Melbourne, Victoria

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Verified Reviewer New Reviewer

Horrible Customer Service

1.0
There is no valid phone number to contact anyone! Trying to talk with Customer Service is absolutely terrible. Dating Site is overrated. Will not refund money or prorate fee if you cancel subscription before end of term. You end up paying for a service you're not using. If renewal is not cancelled in time you will be paying again as EHarmony will not refund your money without some intervention from your lending institution. This is a one and done experience!

User's recommendation: Save your money, there are cheaper sites that have better results.

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#3835651 Review #3835651 is a subjective opinion of poster.
Cons
  • Eharmony phone number
  • Hard to cancel
Preferred solution
I need to talk with someone to get my password since the email address used on my account is no longer valid... I can not reset my password!

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Verified Reviewer New Reviewer

Still was charged for service

2.1
After reaching out I still was charged for service Angry that I didnt like and was under the impression that it was way cheaper than what I was charged

User's recommendation: Would not recommend.

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ID
#3835141 Review #3835141 is a subjective opinion of poster.
Cons
  • Iffy billing
  • Compatibility matching is useless
Loss
$34
Preferred solution
Full refund

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New Reviewer

Cancel and refund

Your customer service numbers are now valid.. it's a busy signal.. I need to make sure I get my redund!!!
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#3834591 Review #3834591 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$141
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Requested

2.1
I asked for a refund 3 days after I subscribed and was told I would still be billed. Ive sent several emails and didnt receive a response asking me to write a review until now.To make matters worse I unfortunately lost my job and still need to pay an outstanding balance. Poor customer service and I am unlikely to recommend this service to anyone.

User's recommendation: Do not subscribe.

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#3834376 Review #3834376 is a subjective opinion of poster.
Location
Clinton, Maryland

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Verified Reviewer New Reviewer

You charged my visa without consent

You renewed my subscription when it was canceled. I want my money refunded Apparently you have my visa number.
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#3834076 Review #3834076 is a subjective opinion of poster.
Location
Guelph, Ontario

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Verified Reviewer New Reviewer

Someone paid for this without my consent

eHarmony - Someone paid for this without my consent
Someone used my card to pay for your service. I was charge $167.70 on 8/5/2022. They didnt have my permission and I want it refunded. My name is scott brooking card number used is 4133 31** **76 1178
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ID
#3828403 Review #3828403 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$168
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Very compassionate

4.0
They wavered my subscription after a letter of request. They responded quickly and with great compassion.
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#3827843 Review #3827843 is a subjective opinion of poster.
Location
Melbourne, Victoria
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Was charged without my consent

My subscription for 6 months ended and my credit card on file was charged for a year without notification

User's recommendation: Send email to warn customers of charges.

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1 comment
#2229948

The "warning" is in the terms of service YOU accepted. You did read and understand the terms before accepting them right or did you just click through (something they know fools will do).

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ID
#3826733 Review #3826733 is a subjective opinion of poster.
Pros
  • Met someone
Cons
  • Bilked after servivecended
Preferred solution
Full refund

They don’t understand English

I told him I wanted to delete this date insight and it was so hard to try and communicate with these people phone numbers are always busy and no one responds to you if they do its the same stupid piece of paper that they cut and paste And put it in your email they think they can just shut me up

User's recommendation: Stay away they’re crooks.

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ID
#3826014 Review #3826014 is a subjective opinion of poster.
Location
Barrie, Ontario
Preferred solution
Full refund

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