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Resolved: Cancel all subscriptions; severe all ties

1.0
Details
Eharmony - Cancel all subscriptions; severe all ties
Eharmony - Cancel all subscriptions; severe all ties
Eharmony - Cancel all subscriptions; severe all ties
Eharmony - Cancel all subscriptions; severe all ties
Update by user Oct 18

Company fixed the issue and I have been provided with full refund.

Update by user Oct 18

EHarmony does automatic billing for the ENTIRE YEAR’S subscription. I caught the renewal, canceled only a few days after the renewal posted and they refused my refund several times. I asked PayPal to intervene-they did nothing; then my credit card company finally got my money back.

Update by user Sep 18

Only after contacting my credit card company, was my money refunded. PayPal sided with eHarmony.

Original review updated by user Oct 18
Delete any and all accounts you have that connect me with eHarmony. There may be more than one email account. This is my primary email: r_____@***.com Theres also north_____@***.com I have reported you to my credit card company as well as the Better Business Bureau for deceptive billing practices. You should also know I was drugged on a date through an app. I hope you are doing everything you can to keep your customers SAFE. I want zero contact from you: no marketing, no billing. Nancy Riddle

User's recommendation: Don't use eHarmony.

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Resolved
ID
#2176606 Review #2176606 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Price
  • Membership renewed without my approval
  • Deceptive billing practices
Loss
$839
Preferred solution
Transparent billing and contact information

Subscription questions

2.8
Details
Can never connect. I need to be able to speak to someone.
View full review
ID
#2249058 Review #2249058 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Good possibilities
Cons
  • Cant talk too someone
Preferred solution
not sure

False charges

I have canceled my subscription but Im still being charged and I need a refund for the most recent charges.
View full review
ID
#2247589 Review #2247589 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$300
Preferred solution
Full refund

Repeated emails to join! I already paid to join

2.6
Details
Update by user 2 days ago

I have repeated this process several times! Please contact me soon!

Update by user 2 days ago

It is not resolved

Original review posted by user 2 days ago
Please quit sending me repeated emails to join! I did already! So far, this site seems to lead me all over! I couldnt download your app! Seems like when I subscribed, I thought I could just log on MY account easily. I need assistant ASAP. Thanks

User's recommendation: Unsure.

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ID
#2245805 Review #2245805 is a subjective opinion of poster.
Product
Eharmony Premium Subscription
Cons
  • Confusion after joining
Preferred solution
Let the company propose a solution

Repeated emails to join! I already paid to join

I continue to get these emails! Why? I joined to use this thinking it would be easy. Too many problems so far. I may need to cancel.
View full review
ID
#2245788 Review #2245788 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
Verified Buyer

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I was double charged

Eharmony - I was double charged
Eharmony - I was double charged
I want both Authorization on my card release. I was charge on 2 different card. And when I log in I am still being ask to subscribed this is the worse experience ever on a dating site. Refund my 2 payment one to my Mastercard one to my visa
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ID
#2243154 Review #2243154 is a subjective opinion of poster.
Preferred solution
Full refund

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Report. ***

There was a member with the name notanassclown and he is a predator and wanted to be sexual with me while my 9 year old daughter watched so she could learn how to please a man. I waited to report because he was threatening and scary.
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ID
#2243143 Review #2243143 is a subjective opinion of poster.
Preferred solution
Report him to the authorities or delete creeps account

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Verified Reviewer

201021-****80

I payed for a subscription for 6 months and after 2 months. I was so displeased with my matches and with Covid 19. I decided to delete my account. I thought is worked because all emails stopped the 6 months later with no notice you charge me $310. Im a single mother with zero support. I need to pay rent and Im already behind because of this pandemic. I need you to credit me back $310 now. So I dont get evicted.
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ID
#2239253 Review #2239253 is a subjective opinion of poster.
Cons
  • No phone answer
  • Bad service
Loss
$310
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t access my account after paying for it

I start an account with a harmony like two or three weeks ago and I am steel to get get on the site do not know why and no one will help me in customer service

User's recommendation: I start an account with a harmony like two or three weeks ago and I am steel to get get on the site do not know why and no one will help me in customer service.

View full review
ID
#2235771 Review #2235771 is a subjective opinion of poster.
Loss
$69
Preferred solution
Access to my account I paid for

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
so I have been trying different online dating sites and as I've been doing it I've been learning things about how they operate. first of all they have people on there that are not real people and they're fake profiles and they have the automatically set up or manually...
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ID
#2235606 Review #2235606 is a subjective opinion of poster.
Product
Eharmony Premium Subscription
Pros
  • Hope of something meaningful and finding somebody
Cons
  • Expensive and a subscription that you cannot get out of
Loss
$360
Preferred solution
I want to be let out of eHarmony subscription and they can deduct for what I have used time wise which has only been a couple of weeks I do not want them to again start another term and I want them to never be a part of my life again.

Eharmony Products and Services Reviews

Product or Service Reviews
Subscription  1.3 168
Premium Subscription  1.2 29
Membership  1.3 55
Basic Subscription  1.3 11
Free Trial  1.0 5

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Latest Question

I joined last night and paid but did not get a app to get into the site so without a app how do I get into the site

Can't get into the dating site

Eharmony Questions

Not satisfied

not interested in the matches I'm still getting emails from eharmony stating interests and I canceled my subscription
View full review
ID
#2234793 Review #2234793 is a subjective opinion of poster.
Location
Charlotte, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges

1.0
Details
Original review updated by user Oct 18
I canceled my account 3 weeks ago, and they were already overcharging me for the plan I purchased. I purchased a $59.99 plan and they've been charging my card $82 and change. There are a grand total of seven men in my area and that never changes. I canceled my account and woke up this morning to find out that they had charged me another $82. Of course, there is absolutely no way to reach a human being on any of the 10 or 12 phone numbers I found on google. Shame on them, and never ever use eHarmony!

User's recommendation: Bumble.

View full review
ID
#2233253 Review #2233253 is a subjective opinion of poster.
Product
Eharmony Premium Subscription
Pros
  • Eharmony contact
Cons
  • Awful customer care
  • Can not cancel
  • No contact info
Loss
$82
Preferred solution
Full refund

Waste of Money

1.3
Details
I was cat fished on eharmony and they kept matching me with people that didnt even want to talk to me. I tried to get a refund and that didnt work. Absolute waste of money you get to meet more people on Tinder .

User's recommendation: Do waste your time with eharmony try other dating Apps like Zoosk.

View full review
ID
#2231994 Review #2231994 is a subjective opinion of poster.

Unhappy

1.0
Details
My bank account was charged little over hundred dollars for membership that I never wished to extend or to purchase. There is no way to call and to talk to Customer Service period this is scam, I want a refund immediately, but its impossible to reach them by phone Kristina Karpovich
View full review
ID
#2231240 Review #2231240 is a subjective opinion of poster.
Service
Eharmony Membership
Cons
  • Unable to view matches or communicate prior to joining
  • Will not recommend anyone to use this service
Loss
$105
Preferred solution
Full refund

Trying to charge more then for one month subscribe

calling for the right amount
View full review
ID
#2229918 Review #2229918 is a subjective opinion of poster.
Product
Eharmony Basic Subscription
Preferred solution
Price reduction

I want to delete my account

2.2
Details
Not really pissed. I just found someone and out of respect for her kindly delete my account and send me confirmation to rdgh9311@***.com. I cancelled my auto renew. I understand if I don't get a refund but a partial refund would be appreciated. Please reply back. Thanks
View full review
ID
#2229209 Review #2229209 is a subjective opinion of poster.
Product
Eharmony Premium Subscription
Pros
  • Hard to delete profile and get a refund
Cons
  • Not enough suitable people in my area
Preferred solution
Price reduction