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Resolved: Cancel all subscriptions; severe all ties

1.0
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
Update by user Oct 18, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Oct 18, 2020

EHarmony does automatic billing for the ENTIRE YEAR’S subscription. I caught the renewal, canceled only a few days after the renewal posted and they refused my refund several times. I asked PayPal to intervene-they did nothing; then my credit card company finally got my money back.

Update by user Sep 18, 2020

Only after contacting my credit card company, was my money refunded. PayPal sided with eHarmony.

Original review updated by user Oct 18, 2020
Delete any and all accounts you have that connect me with eHarmony. There may be more than one email account. This is my primary email: r_____@***.com Theres also north_____@***.com I have reported you to my credit card company as well as the Better Business Bureau for deceptive billing practices. You should also know I was drugged on a date through an app. I hope you are doing everything you can to keep your customers SAFE. I want zero contact from you: no marketing, no billing. Nancy Riddle

User's recommendation: Don't use eHarmony.

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Comment
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Resolved
ID
#2176606 Review #2176606 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Membership renewed without my approval
  • Attitude about resolving their problems
  • Price
Loss
$839
Preferred solution
Transparent billing and contact information

Very dissatisfied with your dating app

1.1
This dating app is so very disappointing.Every day when I look at it it's same guys that were there from the day before . There are so many profiles that have no pictures. Also theres very few new updated men to try and communicate with. I am so extremely dissatisfied with your dating app.It really should be required for people to put a photograph . It is just already not the most comfortable thing in the world talking to strangers and then if you dont even know what they look like that is even more intimidating.

User's recommendation: Do not try this dating app.

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ID
#2612764 Review #2612764 is a subjective opinion of poster.
Location
Greenwich, Connecticut

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Verified Reviewer New Reviewer

Unauthorized charge

I did not order eharmony. I am 80 years old and totally disinterested. Please remove the $550.80 charge from my credit card. Thank you.
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ID
#2611582 Review #2611582 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • No idea
Loss
$551
Preferred solution
Full refund

I want to delete my account

1.0
I was trying to delete my profile couldn't find delete no were want them to refund me my $35 dollars to bad website stay away from this website
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ID
#2610498 Review #2610498 is a subjective opinion of poster.

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Expensive mistake

1.0
Buyer beware. There are still companies out there like eHarmony who are allowed to take your money for a service they do not offer in your area. Customer service never helps because it is their policy to keep every cent of the money they took from you.

User's recommendation: Stay away.

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ID
#2610465 Review #2610465 is a subjective opinion of poster.
Service
Eharmony Membership
Pros
  • I didnt find any
Cons
  • Falsely luring people in
  • Fail to do what they claim they do
  • Complete lack of customer care
Loss
$92
Preferred solution
Full refund

Stop my subscription

Im a disaffiliated customer, I do not enjoy this site and I want my subscription stopped! Do not take anymore money out of my account.
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ID
#2610005 Review #2610005 is a subjective opinion of poster.
Location
Monticello, Georgia

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Verified Reviewer New Reviewer

Need to put Account on hold

I met someone and we are exclusive . I need to temporarily cancel or put my account on hold please . How do I cancel and not have any more charges? Ive only been on less than a week .
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ID
#2608828 Review #2608828 is a subjective opinion of poster.
Product
Eharmony Subscription
Cons
  • No appealing matches
Preferred solution
Full refund

Canceling

1.5
dont do it! Its a rip-off. I was very excited to try this app and I thought I would try it and if it wasn't good then I would unsubscribe and get my money back. They said they didn't offer any money back and that I was locked in for a year. I cant believe I have to pay for this for a year!

User's recommendation: dont do it! Its a rip off. I wa very excited to try this app and I thought I would try it and if it wasnt good then I would unsubscribe and get my money back. They said they didnt offer any money back and that I was locked in for a year. I cant believe I hae to pay for this for a year!

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ID
#2608483 Review #2608483 is a subjective opinion of poster.
Location
Verdun, Quebec
New Reviewer

Stolen bank info!

1.0
Eharmony stole my money .. 560 without my authorization.. I ask to refund 560$ and 560 for my request to cancel my account since June 7 .
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Comment
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ID
#2608336 Review #2608336 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • No comment
Cons
  • No phone number for customer support
Loss
$1120
Preferred solution
Full refund
New Reviewer

I do not know how to navigate eharmony

I go on my profile I can't figure out how to update plus I keep going out of it! I don't like the way you have set up. I don't think it money I paid you.
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Comment
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ID
#2605724 Review #2605724 is a subjective opinion of poster.
Loss
$165
Preferred solution
Price reduction
New Reviewer

To disconnect your service

First o *** say we can have live customer person to talk bunt number you sent me to call was dead line
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ID
#2605539 Review #2605539 is a subjective opinion of poster.
Location
Dover, New Hampshire
Loss
$89
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancel subscription

Please cancel my subscription, I already send an email regarding this matter. I had issues logging in and today I couldnt see pics and I paid a whole year, I signed up a day ago and Im not happy too many issues. My nbr was since I already closed my profile ID EH85NMH6 thats my and my email is mimychutneys@***.com please cancel my subscription and please refund me $$ back on my credit card. Thank u
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Comment
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ID
#2604241 Review #2604241 is a subjective opinion of poster.
Service
Eharmony Customer Care
Loss
$150
Preferred solution
Full refund

Customer Support

I had been locked out of my paid account. I ended up sending several requests for help because I wasn't getting any response that the requests had been received. This was in the evening. By morning, I had a response to each request I had made. Every one was extremely helpful. My issue was explained and resolved that day. Very satisfied.

User's recommendation: Recommend.

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Comment
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ID
#2603913 Review #2603913 is a subjective opinion of poster.
Service
Eharmony Membership
New Reviewer

Billing me after I canceled

I cancelled my account and you guys are still billing me.............................................
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Comment
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ID
#2602901 Review #2602901 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund
New Reviewer

I am getting an email from a collection agency. I cancelled eHarmony a long time ago what is the issue? Why wasn't my subscription cancelled?

1.0
I cancelled properly on the website several months ago. I have not been contacted by eHarmony but a credit agency owing a balance. Why was my subscription not cancelled. What is going on?
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Comment
Helpful 0 Not helpful 0
ID
#2602385 Review #2602385 is a subjective opinion of poster.
Product
Eharmony Subscription
Preferred solution
As I said I cancelled my subscription and Why am I being harassed by a collection agency
New Reviewer

Fraudulent activity

I need to speak with someone regarding an order that was an accident from my daughter who was playing with my phone. I need a refund and to cancel the subscription.
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Comment
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ID
#2601464 Review #2601464 is a subjective opinion of poster.
Product
Eharmony Subscription
Loss
$300
Preferred solution
Full refund

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