eHarmony Reviews

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1.0
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
Update by user Oct 18, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Oct 18, 2020

EHarmony does automatic billing for the ENTIRE YEAR’S subscription. I caught the renewal, canceled only a few days after the renewal posted and they refused my refund several times. I asked PayPal to intervene-they did nothing; then my credit card company finally got...

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2 comments
#2037028

I have been passed to a debit collector by the customer as they said I did not cancel my membership. I have not used them in a year or so. Disgusting!

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ID
#2176606 Review #2176606 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Attitude about resolving their problems
  • Deceptive billing practices
  • Price
Loss
$839
Preferred solution
Transparent billing and contact information

You're overcharging me for a service that you told me would be a certain price I need to speak to a representative on the phone not through a text

Your overcharging me for a service that you told me was going to be cheaper I need to speak to representative not by text on a phone call
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ID
#2997867 Review #2997867 is a subjective opinion of poster.
Location
Elyria, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancel

Hi. I havent used my account in a long time..Im trying to cancel my subscription but any time I try to log In its saying wrong password. I just want to cancel my subscription
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ID
#2994742 Review #2994742 is a subjective opinion of poster.
Preferred solution
Full refund

Cancellationfor

1.1
They refuse to return my money I never even used service I signed up and thought o for a free trail but never used it

User's recommendation: Don't use.

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ID
#2994453 Review #2994453 is a subjective opinion of poster.
Location
Haines City, Florida
New Reviewer

I want to talk to them about my account and a refund

1.0
I have just signed up with eharmony and cannot get into my account. The customer care is not addressing the situation and even though i sent them emails with copies of what I'm getting when I try to sign in they are not dealing with what I am telling them they keep sending me a repetitive email with a link that does not exist to change my password. I want a refund and my account canceled.
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ID
#2992668 Review #2992668 is a subjective opinion of poster.
Loss
$63
Preferred solution
Full refund

Charged me over $900 after I cancelled

1.0
Many back and forth but, bottom line, they have a long contract that you 'agree ' to which states that you have to cancel in writing by email, there is no other way. So even though I thought I had cancelled on the website (there is a link there, or was back then) it makes no difference because you have to cancel in writing. So I went on with my life believing I had cancelled and they continued to charge my credit card for 3 years in a row before I realized what they had done. Very sneaky and prey on people's loneliness. They will not reimburse me of course.

User's recommendation: Most definitely do NOT sign up. That contract they make you sign will get you in more ways than one.

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ID
#2992562 Review #2992562 is a subjective opinion of poster.
Location
Vancouver, British Columbia

Scammers

1.0
Charging me for someone else account I never sign up for this program I need my money back Im reporting this

User's recommendation: Scammers.

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ID
#2992128 Review #2992128 is a subjective opinion of poster.
New Reviewer

Over charges

1.0
eHarmony - Over charges
Please call 404-398-**** Over charged Charged twice Need to cancel now Need to call now I need to cancel the subscription you guys charged me twice I dont wanna be a part of the harmony anymore and want my money back cancel it now now now

User's recommendation: Cancel.

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ID
#2990853 Review #2990853 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund
New Reviewer

Only 7 women to choose from? And one was soooo bogus!!

1.0
Seven (7) to (10) people???! Really??? I want my money back.style="background-color: I will be calling my bank this morning! DO YOU UNDERSTAND ABSOLUTELY ZERO PEOPLE TO REALLY TALK WITH???? My compatibility is almost none for the STATE OF FLORIDA! Where is CUSTOMER SERVICE????!!!!

User's recommendation: Spend your hard earned money elsewhere.

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ID
#2989796 Review #2989796 is a subjective opinion of poster.
Pros
  • I didnt find any pros
Cons
  • No phone number for customer support
Loss
$63
Preferred solution
Full refund
New Reviewer

Harassment

I read the promotion 14$ this company wants 700$ sending emails harassing me every day I do not recommend this website is the opposite to harmony Facebook has a free dating site

User's recommendation: Do not get involved with eharmony.

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ID
#2988574 Review #2988574 is a subjective opinion of poster.
Location
Denver, Colorado
Cons
  • You scam people with money
Loss
$700
Preferred solution
Full refund

I tried to cancel my subscription about five times to no avail

1.8
Your customer service is horrible, I have tried about 10 times to get you guys to acknowledge the cancellation of my subscription. This is ridiculous. If it comes in on my credit card Im not paying it. Thank you very much for your dating site as it works well with your customer service stinks

User's recommendation: The dating site is good but their customer service is ridiculously horrible.

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ID
#2987680 Review #2987680 is a subjective opinion of poster.
Location
West Nyack, New York

Cancel my subscription.

1.6
Ive called about 10 times and got no answer and could not get through. Also emailed numerous times. This is ridiculous. I am not paying the charge when it comes in.

User's recommendation: you wanna customer service phone number.

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ID
#2987487 Review #2987487 is a subjective opinion of poster.
Location
West Nyack, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

***

Cancel my membership!!!! I want my money back I do not want this stupid *** I never authorized payment for you ***
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ID
#2987479 Review #2987479 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

To many problems

3.0
The missus of the app and my time and is not something I shouldn't have to pay for to many games and mental abuse and unreliable profiles I'm not interested in everyone on the same page it's really dangerous

User's recommendation: I only speak for myself there grown they can express there own concerns i already wasted to much time me and money concerns for nothing that's all I think for me I should be done with it asap.

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ID
#2987047 Review #2987047 is a subjective opinion of poster.
Pros
  • I was targeted
Cons
  • I have know clue
Loss
$100000
Preferred solution
The amount I pay monthly times every day that I was tormented and missled and exsposed

Feeling robbed

1.0
I have been a member of eharmony for a couple of months now and Im very disappointed. I have gotten 6-10 matches since joining. Now every day its the same guys. Except for the men who dont put their picture because they are married. At least thats what their profiles say they are separated. I thought eharmony had morales so I wouldnt have to deal with married men. I also was told you had plenty of men to list but there are none. Yet you take my money each month. If you cant fulfill your end of the contract you need to stop taking my money and allow me to cancel.

User's recommendation: Not worth it.

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ID
#2987031 Review #2987031 is a subjective opinion of poster.
Location
Methuen, Massachusetts
New Reviewer

Over charged my card instead of $22.98

The agreement is that you will charge my card for $24.98 first and every month you will charge for $63 some cents
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ID
#2986903 Review #2986903 is a subjective opinion of poster.
Pros
  • Professional looking app
Loss
$64
Preferred solution
Full refund

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