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1.0
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
eHarmony - Cancel all subscriptions; severe all ties
Update by user Oct 18, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Oct 18, 2020

EHarmony does automatic billing for the ENTIRE YEAR’S subscription. I caught the renewal, canceled only a few days after the renewal posted and they refused my refund several times. I asked PayPal to intervene-they did nothing; then my credit card company finally got...

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7 comments
#2199911

There are more serious sites like J4Flirt.com - if you want to open up the real opportunity for a serious relationship. They have real women who pursue a long-term relationship and search for husbands.

Luckily, they don't use bots, automatic send-outs and fake profiles. They don't try to put you on a year-long membership and charge you right away - this is exactly what they do on Eharmony. As for Eharmony, they don't even try to provide you with real matches.

The only thing they need to know is your credit card information. They will keep charging you regardless of the service they provide.

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ID
#2176606 Review #2176606 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • 0 likes
Cons
  • Price
  • Deceptive billing practices
  • Attitude about resolving their problems
Loss
$839
Preferred solution
Transparent billing and contact information

Thought I had canceled my subscription

I'm getting threatened that I'm going to be taken to a collection agency and I canceled my subscription
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#3715777 Review #3715777 is a subjective opinion of poster.
Cons
  • Dont waste your time or money on this site
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Currently filing for breach of contract.

1.0
Outsourced customer service. Seems to be competing to see how fast they can get sued. Congratulations. I emailed three times with a legitimate bug. Can't send messages to matches. They absolutely read my support request and re send the same response with a different intro. Actually worse than Delta Airlines.

User's recommendation: 0/10.

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#3715555 Review #3715555 is a subjective opinion of poster.

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You company sucks

1.1
You wont help me to get on your sight and you have my money 100 symbols oooooppoppoppoppop z3h0000000574/^;>>ssaajjuuuuc=×+" chuok*&##=_

User's recommendation: Don t do it.

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#3715089 Review #3715089 is a subjective opinion of poster.
Location
Elko, Nevada
Loss
$5000
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

I just paid you for a membership and you guys suck with customer service and it says my password isn't right and it keeps telling me I need an apple account cant log into my eharmony account

Your customer service sucks you just took money from me and I cant get on your sight how many godmamn passwords do I need I don t have an apple account and dont want one my phone # is 406 533 **** my Email which you have right in front of you is wieferichscott@***.com I want service after I filed out your 45 minute questionnaire tell me how to get on your *** up sight or I'm going to call the FTC

User's recommendation: They will RIP you off.

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#3715048 Review #3715048 is a subjective opinion of poster.
Location
Elko, Nevada

Refund

Called eharmony to get a refund and alot of money was taken out my account and I need this matter resolved along with my subscription to be canceled
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#3714608 Review #3714608 is a subjective opinion of poster.
Location
Hyattsville, Maryland

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Verified Reviewer New Reviewer

How are you charging me.

Look I don't understand why you charge my card $53.74 for this dating site when I can't even use it I want this canceled Why would you expect me to pay you for a site I cannot use. Now I have a freeze on my card because of this. Just give me my money back and you keep your site for someone who likes Thank you, Gary Thomas

User's recommendation: Make sure you want it before you so call buy it!

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#3712637 Review #3712637 is a subjective opinion of poster.
Location
Helena, Montana
Loss
$54
Preferred solution
Full refund
New Reviewer

Changed email address

Email accidentally typed in wrong when I registered cmatcille364@***.com Should be cmarcille364@***.com
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#3712310 Review #3712310 is a subjective opinion of poster.
Location
Bridgewater Township, New Jersey
Preferred solution
Change email

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Charged though canceled

1.0
A collection company sent me an email saying I owed them $ despite closing my account a year or two years ago. I dont even know if the collection agency works for eharmony. Their phone at customer service drops the call.
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#3711288 Review #3711288 is a subjective opinion of poster.
Pros
  • I have no positive comment to add
  • No help received
  • I do t know at this point
Cons
  • No refund
  • Wrongly charged me
  • How spotty the app was
Loss
$200
Preferred solution
My money back

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Closed account stilled getting charged

1.0
A collection company contacted me and said I owe you money. Its been close a good year and a half since unsubscribing

User's recommendation: Don’t use eharmony.

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#3711282 Review #3711282 is a subjective opinion of poster.
Cons
  • I did not activate
  • Cannot cancel nobody is online
  • Matches were not compatible features at all
Loss
$200
Preferred solution
Full refund

Not showing or making fees available until after singing up

I wanted to sign up and try e harmony and all of the marketing showed 16 dollars and change to sing up but after singing I was charged 239.40. I believe e harmony is dishonest and fraudulent!! I will post to everyone and every social media outlet how fraudulent E harmony is

User's recommendation: You should make it clear the cost statement before charging.

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#3710787 Review #3710787 is a subjective opinion of poster.
Pros
  • Need customer service to answer the phone
Cons
  • Person is simply lead along and time is wasted
New Reviewer

I want to delete my account

Once you join the company doesn't want you to delete the account or deactivate there is no option, you will have to call your bank to stop payment, customer service is not helpful
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#3710009 Review #3710009 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Cancellation issues

1.0
They advertise in the emails they keep sending me that there was a free trial, however when I signed up the very first minute the charge was put through on my credit card, so 15 minutes after signing up I tried to cancel the account and ask them where there is no free trial as advertised, could not get a hold of anybody and have been trying since, seven days still cant get a hold of customer service. Nobody At eharmony answering my numerous emails either. False advertising, no customer service, fraudulent company.

User's recommendation: Do not sign up for this service.

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ID
#3709815 Review #3709815 is a subjective opinion of poster.
Cons
  • Fraud
  • Not enough people in my area
  • Fraudulent

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Verified Reviewer New Reviewer

Claim

2.3
You charged me a 4th payment of 26.93. I don't know why, because I have not authorized any extension of my contract and I'm not interested in extending. Then it's I.possible to get you by phone. This is just a tricky scam. Please refund my money immediately. I need it for other purposes. Don't let me have to get on the social media with this case. I'm well upset, not, just because you abuse in charging me what I don't owe, but because you shut out your phone communication. Why is it that no one want to be trustworthy today?
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#3709699 Review #3709699 is a subjective opinion of poster.
Location
Clovis, California
Preferred solution
Full refund
New Reviewer

Charged for something I did not use and y'all are sending it to debt collectors

1.0
I paid for a week of eharmony and they continued to charge me for a long time. It was not to my understanding they would keep on charging me. I need this payment history to be removed. I did not use this site for more than a week. No they say I owe them 280 dollars
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#3707605 Review #3707605 is a subjective opinion of poster.
Preferred solution
Like to have this charge removed

I need to speak with a Cust rep. All phone numbers are not working numbers!

1.0
I opened an account, paid for it. Received emails from matches. Try to sign in on the app & it will not allow access to my account. I have tried everything!!! Just cancel my subscription please!
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ID
#3706568 Review #3706568 is a subjective opinion of poster.
Location
Dade City, Florida
Pros
  • No pros all con
  • No humans available to talk customer service
Cons
  • No way to call them phone numbers are disconnected

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