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Verified Reviewer
New Reviewer

Currently filing for breach of contract.

Outsourced customer service. Seems to be competing to see how fast they can get sued. Congratulations. I emailed three times with a legitimate bug. Can't send messages to matches. They absolutely read my support request and re send the same response with a different intro. Actually worse than Delta Airlines.

User's recommendation: 0/10.

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ID
#3715555 Review #3715555 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

You company sucks

You wont help me to get on your sight and you have my money 100 symbols oooooppoppoppoppop z3h0000000574/^;>>ssaajjuuuuc=×+" chuok*&##=_

User's recommendation: Don t do it.

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ID
#3715089 Review #3715089 is a subjective opinion of poster.
Location
Elko, Nevada
Loss
$5000
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Charged though canceled

A collection company sent me an email saying I owed them $ despite closing my account a year or two years ago. I dont even know if the collection agency works for eharmony. Their phone at customer service drops the call.
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ID
#3711288 Review #3711288 is a subjective opinion of poster.
Pros
  • I have no positive comment to add
  • Comercials
  • Promises genuine matches omission of the matches
Cons
  • Wrongly charged me
  • How spotty the app was
  • False advertising
Loss
$200
Preferred solution
My money back

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Verified Reviewer
New Reviewer

Closed account stilled getting charged

A collection company contacted me and said I owe you money. Its been close a good year and a half since unsubscribing

User's recommendation: Don’t use eharmony.

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ID
#3711282 Review #3711282 is a subjective opinion of poster.
Cons
  • I did not activate
  • Matches were not compatible features at all
  • Subscription
Loss
$200
Preferred solution
Full refund

Cancellation issues

They advertise in the emails they keep sending me that there was a free trial, however when I signed up the very first minute the charge was put through on my credit card, so 15 minutes after signing up I tried to cancel the account and ask them where there is no free trial as advertised, could not get a hold of anybody and have been trying since, seven days still cant get a hold of customer service. Nobody At eharmony answering my numerous emails either. False advertising, no customer service, fraudulent company.

User's recommendation: Do not sign up for this service.

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ID
#3709815 Review #3709815 is a subjective opinion of poster.
Cons
  • Fraud
  • False advertising
  • Fraudulent
New Reviewer

Charged for something I did not use and y'all are sending it to debt collectors

I paid for a week of eharmony and they continued to charge me for a long time. It was not to my understanding they would keep on charging me. I need this payment history to be removed. I did not use this site for more than a week. No they say I owe them 280 dollars
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ID
#3707605 Review #3707605 is a subjective opinion of poster.
Preferred solution
Like to have this charge removed

I need to speak with a Cust rep. All phone numbers are not working numbers!

I opened an account, paid for it. Received emails from matches. Try to sign in on the app & it will not allow access to my account. I have tried everything!!! Just cancel my subscription please!
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ID
#3706568 Review #3706568 is a subjective opinion of poster.
Location
Dade City, Florida
Pros
  • No pros all con
  • No humans available to talk customer service
Cons
  • No way to call them phone numbers are disconnected

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Verified Reviewer
Junior Reviewer

Account and and subscription cancellation

Every time I call eHarmony the phone rings for a while and it stops ringing. I couldnt find love and romance at eharmony.com. It seems like a waist of money to me. I told eharmony yesterday to please cancel my subscription an cancel my account. Please let me know after you do this. They havent got back in touch with me yet. I emailed them yesterday. They wont answer any of my question any more. Ive been paying $34.21 since March 25 2022. I wish eharmony would get in touch with me by phone and help me.

User's recommendation: Don’t look for love and romance on eharmony.

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ID
#3705058 Review #3705058 is a subjective opinion of poster.
Loss
$137
Preferred solution
Full refund

I can not get a hold of anyone here. I was charged money fraudulently and i can not get ahold of anyone here to get it fixed

I did not apply for any membership with your company. Who pays 350 for a dating app, especially me, I am married. I did not open any account pls refund this money to me
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ID
#3704331 Review #3704331 is a subjective opinion of poster.
Location
Wilmington, Delaware

I have caught 4 fake accounts (catfish)

Hello, After doing my own research and reverse image searches. I have found 4 fake accounts. These men are after young women. With as much as I am paying, I expect eharmony to do the research to ensure that I am safe. I will be canceling my service due to safety concerns.

User's recommendation: Be very very careful. Video chat quickly to ensure you are talking to a real person. Give them a time limit to respond. “I would like to FaceTime this weekend if possible.” If they put you off or come up with excuses be very cautious moving forward.

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ID
#3704286 Review #3704286 is a subjective opinion of poster.
Location
Ashburn, Virginia
New Reviewer

No response

Why can't I get any matches in the local area? My distance is set at >15. The closest match has been 60 miles away.
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ID
#3702460 Review #3702460 is a subjective opinion of poster.
Location
Lead Hill, Arkansas
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Cancellation issues

Im trying to contact a live representative and the process leads me to a busy signal! All I want is to speak to someone and The process is a maze that leads no where.

User's recommendation: Do not sign up for service.

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ID
#3698648 Review #3698648 is a subjective opinion of poster.
Location
Long Beach, California
Preferred solution
Let the company propose a solution

Customer Service Sucks

Ive been locked out of my account for almost a week now with no closure to my issue of concern. I have called three days in a row only to be told that I will receive an email with somebody that will help me but yet this has not happened? Im pretty sure with the amount of money that this company makes that they can hire somebody in the customer service department to make sure that all their customers are satisfied.

User's recommendation: Don’t join.

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ID
#3698616 Review #3698616 is a subjective opinion of poster.
Location
Shreveport, Louisiana

Two years ago I signed up for eharmony and cancelled after the required months to this day I’m being charged and my account is closed ..I cancelled my card so no more money is taken out for this ..I n

I need a refund for all the months I was charged for this subscription that has been cancelled for nearly a year and a half ..I cant seem to talk to a live person because every number that I try is not a working number ..my number is 786266**** Margarita Goral ..
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ID
#3697848 Review #3697848 is a subjective opinion of poster.
Location
Opa Locka, Florida

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Verified Reviewer
New Reviewer

Cancelled payment on card

I thought I chose the package that was only for 6 months at $59.95. Instead I was charged $354, I guess that was part of the premium plan. The credit card has been cancelled. I really disappointed that this happened.
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ID
#3692734 Review #3692734 is a subjective opinion of poster.
Location
Warren, Michigan
Pros
  • Good dating app
Cons
  • It is a a con site
Loss
$356
Preferred solution
Full refund

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