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Verified Reviewer
New Reviewer

Claim

You charged me a 4th payment of 26.93. I don't know why, because I have not authorized any extension of my contract and I'm not interested in extending. Then it's I.possible to get you by phone. This is just a tricky scam. Please refund my money immediately. I need it for other purposes. Don't let me have to get on the social media with this case. I'm well upset, not, just because you abuse in charging me what I don't owe, but because you shut out your phone communication. Why is it that no one want to be trustworthy today?
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ID
#3709699 Review #3709699 is a subjective opinion of poster.
Location
Clovis, California
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

If you don’t find love and romance in 4 to 6 months find it somewhere else.

Im I paid eharmony 34.21 on the 25 of every month. I didnt find love and romance. I emailed eharmony to please cancel my subscription and my account. Please email me after you do this. I received and automated email saying they would get back with me in 24 hours. And sometimes less then that. I tried calling eharmony customer service and the phone rang and said caller busy. I called eharmony at a different number and had the same problem.

User's recommendation: Don’t try the eharmony website to seek love and romance.

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ID
#3705036 Review #3705036 is a subjective opinion of poster.
Pros
  • Easily accessible
  • Seemed like a good company
Cons
  • Person is simply lead along and time is wasted
Loss
$137
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Account and and subscription cancellation

I emailed eharmony to cancel my account and subscription yesterday. They didnt do it yet. Whenever I call eharmony and make a request they a question they dont answer. They always say they will get back to and they dont do it.

User's recommendation: Don’t email eharmony with a question because they say will get back to you and they don’t. I’ve paid eharmony $34.22 since last march 2022 on the 5th of every month and I don’t want to be charged again.

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ID
#3704770 Review #3704770 is a subjective opinion of poster.
Pros
  • Easy to use website
Cons
  • Not enough suitable people in my area
Loss
$137
Preferred solution
Full refund
New Reviewer

Not satisfied I want to unsubscribe

I think its a rip off. To many fake people, no interested anymore. Cant afford it anymore either, I want out
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ID
#3695724 Review #3695724 is a subjective opinion of poster.
Location
Midland, Michigan
Loss
$80
Preferred solution
Nothing , unsubscribe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have a complaint.

Im an attractive woman and have had considerable positive feedback on Our Time and I am receiving little to know attention on eHarmony. I want to be contacted by a REAL person to figure out what is going on. Please respond asap to avoid a complaint to the BBB. Theresa Veneski

User's recommendation: Avoid eHarmony. Unreliable and don’t respond to customer issues by email and phone.

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ID
#3684164 Review #3684164 is a subjective opinion of poster.
Location
Amherst, Massachusetts
Preferred solution
Full refund

Problem is not resolved

I do not want any further charges on my account. You need to have an actual customer service number.
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ID
#3675337 Review #3675337 is a subjective opinion of poster.
Location
Longview, Washington
New Reviewer

Subscription

E harmony does not want you to cancel. They give you phone numbers that can't be connected to. This is very frustrating and doesn't speak highly of the company. I give it a 0 rating.

User's recommendation: Don't bother.

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ID
#3666358 Review #3666358 is a subjective opinion of poster.
Pros
  • E harmony steeling my money
Cons
  • Impossible to delete account
Loss
$90
Preferred solution
Full refund

Nothing is as advertised

Never got a response for my complaint. You would think for that much money and according to the advertisements you would get a response and just a little help fixing the issue

User's recommendation: don't sign up.

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ID
#3660736 Review #3660736 is a subjective opinion of poster.
Location
Peoria, Arizona

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Verified Reviewer
New Reviewer

They locked me out of my account, never gave me a chance to call customer service and took my 165.00

No phone number worked and no one has reached out to me. I lost my money for no reason, what they did is simply theft

User's recommendation: Don't use eHarmony.

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ID
#3657924 Review #3657924 is a subjective opinion of poster.
Location
Maryville, Tennessee
Pros
  • No pro all cons
Cons
  • Company policy
  • Charged inappropriately
  • Absolutely everything about this servce
Loss
$165
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unhappy

Premium member unable to log on, customer service is in adequate. I paid a bunch of money need a refund if this is t resolved
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ID
#3636085 Review #3636085 is a subjective opinion of poster.
Pros
  • Good matches
Cons
  • Fraudulent
  • Not being able to contact someone via phone
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user May 20, 2022

Customer Service phone number is busy all the time

Original review posted by user May 20, 2022
I subscribed for a 3 month turn and after I submitted, it became a 1 year I did not noted until I was checking a few days later. I contacted customer service for cancellation and recalculation and they did not...
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ID
#3593551 Review #3593551 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • No contact
  • No help received
Loss
$78
Preferred solution
Let the company propose a solution
New Reviewer

Subscription

Cannot contact the company for customer service. The email they give to resolve issues never gives a response.

User's recommendation: Don’t use this site.

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ID
#3571800 Review #3571800 is a subjective opinion of poster.
Location
Hicksville, New York
Preferred solution
Let the company propose a solution
New Reviewer

The price is not right for one month 5.95 frist month

Need to know how much one month is please? Not sure need to know can pay one month please dont wont type so much ok !

User's recommendation: Ok will give good recommendation.

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ID
#3569399 Review #3569399 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Meet
  • Eharmony customer service
  • No contact
Cons
  • Never recieved compatible likes
  • Safe
Preferred solution
Price reduction

Cancel my subscription to eharmony

Please cancel my subscription to eharmony, eventhough I have free subscription, I would like to be remove from this datign site. Thank you JoAnn Hofman

User's recommendation: ok.

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ID
#3542708 Review #3542708 is a subjective opinion of poster.
Location
Rapid City, South Dakota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

There is nothing going on, little to pick from. Nobody in a responsible distance. I want a total refund...no ifs or buts NOW.Dating sites SUCK
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ID
#3531875 Review #3531875 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Full refund

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