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Verified Reviewer
Junior Reviewer

Eharmony has a bad reputation.

Ive been paying eharmony $34.21 since March 25, 2023. I havent made any luck with love and romance. There was lots of men on the eharmony website pretending to be a lover and I erased them from my contact. I emailed eharmony and told them to please cancel my subscription and cancel my account on June 24, 2022. They didnt do what I requested. I told eharmony to also email me after they do this. They say they get in touch with me in 24 hours or in less then 24 hours. They didnt keep their word with me.

User's recommendation: I suggest if you don’t find love and romance in 4 to 6 months find love and romance somewhere else.

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ID
#3705014 Review #3705014 is a subjective opinion of poster.
Location
Hyattsville, Maryland

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Verified Reviewer
New Reviewer

Canceling membership should be just as easy as signing up

tried to cancel membership. Since I signed up a difficult major life event happened and suddenly I can not afford eharmony. I have extenuating circumstances. Added stress is the impossible efforts to get a live person to answer a phone, cancel my membership so I can deal with the hardship that is affecting my health and stressing my resources.

User's recommendation: only sign up for smallest shortest package first.

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ID
#3704952 Review #3704952 is a subjective opinion of poster.
Service
Eharmony Online Dating
Pros
  • Great compatibility process
Cons
  • Impossible cancelation process
Preferred solution
cancel my membership

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Verified Reviewer
Junior Reviewer

Eharmony isn’t good enough for quick love and romance for me.

It seemed hopeless that I was going to get a guy that required. Eharmony found out from one of my emails that I wanted a guy for love and romance. So told me to say more about myself. I said a little more about myself. I said lots about myself on the day or very close to day I became a member. I didnt make any luck with eharmony. I should have met the Japanese guy on eharmony already by now ( the 25 of June 2022 and I didnt. I feel like I waisted my time and money waiting. I havent heard from any guys interested in me since April 2022.

User's recommendation: Wait four to 6 months for love and romance on eharmony. If you don’t get love and romance by that seek some where to get love and romance.

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ID
#3704822 Review #3704822 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Impossible to cancel

eHarmony - Impossible to cancel
I met someone on eharmony within two weeks . My objective for joining has been accomplished and I want to cancel member and still Im getting charged. The charges are causing a hardship my car needed repairs and my rent went up no fault of the site but the inability to cancel has me in a difficult place and Im confident thats not what eharmony is about.

User's recommendation: Exhaust the free trial and then only upgrade after a month on the site and 100% read ALL the fine print to what your agreeing to.

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ID
#3702976 Review #3702976 is a subjective opinion of poster.
Preferred solution
Cancel membership

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Verified Reviewer
New Reviewer

I signed up for 12.99 a month and was billed 67.00

I was charged 67.00 instead of the 12.99 I signed up for. Watch carefully. I have no way to reach a human.
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ID
#3694628 Review #3694628 is a subjective opinion of poster.
Loss
$54
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer
eHarmony - Billing matter
Update by user Apr 11, 2022

I signed on to eharmony, not aware of the very high monthly charges. My fault, as I thought the very high cost would have been over a few months to be inline with other services. Mea culpa, likely; though I cannot even speak with someone to allow me to review my...

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ID
#3477978 Review #3477978 is a subjective opinion of poster.
Pros
  • Good matches
  • Dating
Cons
  • Very expensive and no customer service
Preferred solution
Cancellation of contract due to financial distress.
New Reviewer

I have found somebody already.

I have found somebody already. I need you to cancel my account I am not using it no more. This is my second attempt and you are still charging me. If you do not delete this account I may have to go further with this. I still see I am getting charge for something I am not using anymore. Please cancel or call me at this number.

User's recommendation: Read the fine print.

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ID
#3473590 Review #3473590 is a subjective opinion of poster.
Location
Richmond, Virginia
Loss
$169
Preferred solution
Full refund

Billing error

Billing error. I cannot contact them by phone I have tried for days. Have sent several emails no response yet but it is the weekend.

User's recommendation: Response has been great on the customer service and.

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ID
#3439885 Review #3439885 is a subjective opinion of poster.
Location
Sacramento, California

They have phone number that are not in service and I am out of money because of them

Okay I have requested two weeks after I sign up and it said that I have 30 days to cancel my account and I comply with them through their website and I got no response and they are still taking out the payment I demand a refund and deleted my debit card information as well as my personal information

User's recommendation: Update your policy on refund.

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ID
#3413692 Review #3413692 is a subjective opinion of poster.
Location
Lagrange, Georgia

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Verified Reviewer
New Reviewer

Because I was billed again after my subscription ended. And if the company wanted to continue my account, they should have sent an email informing me of this. My account is almost over drawn.

eHarmony billed my after my 6 month prescription ended. No notification. But yet sends emails regularly for other things.

User's recommendation: Not to use the company.

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ID
#3301681 Review #3301681 is a subjective opinion of poster.
Pros
  • Few choices
  • Some choices
Cons
  • Billing after your subscription ended
Loss
$135
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I decided to cancel eHarmony because of the lack of diversity of members as available matches. I attempted to contact them via the telephone number provided - the number was busy regardless of what time of day or night I called. When I couldn't reach them by phone (I...
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ID
#3294471 Review #3294471 is a subjective opinion of poster.
Pros
  • Excellent personality profile
Cons
  • Impossible to reach customer service via phone always busy
  • Dating site not for people of color
  • Compatibility matching is useless
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Subscription

eHarmony - Subscription
Hey! I cancelled my Subscription and I was told that my account will be frozen. And now I got the bill even thought I didnt use Eharmony. Gorokhova Diana
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ID
#3232372 Review #3232372 is a subjective opinion of poster.
Location
Helsinki, Uusimaa
Loss
$135
Preferred solution
Subscription

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Verified Reviewer
New Reviewer

Having problems canceling my account

No reply to my inquiry please can u cancel me not able to do it through my own ability. Not enough choices 4 me y I want to cancel.

User's recommendation: It's ok.

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ID
#3203772 Review #3203772 is a subjective opinion of poster.
Location
Dubuque, Iowa
New Reviewer

Refund

2please not happy far really good service please refund asap now behind on rent let me know when it's done
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ID
#3159360 Review #3159360 is a subjective opinion of poster.
Location
Melbourne, Victoria
Loss
$80
Preferred solution
Full refund
New Reviewer

Support

My account is not set up properly. When I try to search my location is way to far from where I am really are
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ID
#3114370 Review #3114370 is a subjective opinion of poster.
Product
Eharmony Subscription
Pros
  • Easy to join
Cons
  • Do not care about customers
Loss
$300
Preferred solution
Price reduction

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