eHarmony
Reviews and Complaints
170K
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
100K
PAGE VIEWS
6
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancel auto renew
I have been trying to cancel my auto renew subscription. I have been on chat with someone who said I am not able to do this as a premium member. They said they have canceled it for me however cannot provide me with a confirmation email. So basically I have no proof that my auto renewal is canceled. This is completely unacceptable and unprofessional. I have one more payment due and I want proof that my auto renewal feature has been turned off.
User's recommendation: Do not join eHarmony. They make it impossible to leave.
ID
Product
Eharmony Premium Subscription
Pros
- Daily matches
Cons
- Same matches everyday
Preferred solution
Confirmation of cancellation for auto renewal.
New Reviewer
Overbilled
I have been billed $83.83 for my first month. My first three months were supposed to be 1/2 off. I signed up for six months on a promotion. I cant get through to a customer service rep as all eHarmony #s have a busy signal.
ID
Location
Houston, Texas
New Reviewer
Did not sign up yet.
I was going to sign up today but I decided to wait awhile and I am getting smiles could you please take me off your site for now?
ID
Preferred solution
I was going to sign up today filled out your email posted a picture but I decided not to do this at this time. I am getting smiles please take my post off as I need to wait for now I did not pay.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDispute a charge
I was provided with five different phone numbers NOBODY answers, wrote emails, no reply, tried to chat, no answer !!
User's recommendation: Don’t even bother, they a true scammers.
ID
Product
Eharmony Subscription
Loss
$589
Preferred solution
Full refund
New Reviewer
False/hidden advertising
policy states they don't refund your money due to their policy conditions. Even though you want to terminate account and cancel subscription. They continue to charge your bank account after requesting cancellation. I can no longer afford to get charged their outrageous prices. Upon joining, I only saw that it said $14.99 per month. They have terrible reviews about the same issue with other consumers to their ap
User's recommendation: never use this app - they basically steal money (no refund for cancelling) and are forced to stay on the site.
ID
Service
Eharmony Online Dating
Cons
- Forced to stay on app after cancelling
- False advertising
- No refunds
Loss
$248
Preferred solution
If a full refund cannot be given I would settle for half.
New Reviewer
Refund
Cancel membership and get refund because I deactivated the account and have not used this site I need Refund I never authorized payment
User's recommendation: Never.
ID
Service
Eharmony Membership
Pros
- Hard to delete profile and get a refund
Cons
- Customer service irresponsive
Loss
$44
Preferred solution
Full refund
New Reviewer
Issues with my EHarmony site
This site is a joke I have been trying to get ahold of somebody for 3 days the phone numbers don't work they want you to pay to talk to somebody by Text this is insane
User's recommendation: Never.
ID
Preferred solution
Help by a real person
I had a profile before and I want to reactivated
Nothing major I am and always will be very happy with eHarmony, I just want to see if my profile is still with eHarmony My email was Nelsonjuarbe@***.com I want to open up my subscription again, but you have my profile which I want to use or do I have to start all over? Please, my new email is juarbenelson@***.com My number is +195******** Ple
ID
Location
Windermere, Florida
Can’t get into my account
I bought a new phone Im downloading my account to this phone or the app but I cant get in it because the verification code its trying to send me goes to my old phone which I dont have anymore so I cant get into my account how do I get in my account
ID
Location
Glenpool, Oklahoma
New Reviewer
Can't get a hold of them..
I try video dating &;;;;;;;;;;;;;;; it says, make sure you gave eHarmony permission to access my mic & camera.. I emailed them & seemed like a auto email reply... So, I Googled their phone number & led to this & no answer.!!! Well just a busy signal.
ID
New Reviewer
My call is never answered
Never again Cant get customer service to answer my cal and now I have to write 100 syllables to get this to go through.
User's recommendation: Stay away, it is a con.
ID
Cons
- It is a a con site
Can’t get verification code
Due to circumstances out of my control I have asked E-Harmony to cancel my account. This is something I think everyone should be able to do at any time but unless you read the terms and conditions fully you will get tied to a contract which E-Harmony will not break.
User's recommendation: Read the terms and conditions fully before signing up.
2 comments
ID
Location
Pinchbeck, England
Product
Eharmony Basic Subscription
Pros
- Take to long to get back to you
Cons
- Left feeling inadequate confused
- Pathetic
- No replies from other members unless you cancel
New Reviewer
Over charge
I just signed up for three months and it was supposed to been 50% off for 14.95 And you guys charge out of my account for $104 I want to cancel now.
ID
Preferred solution
Full refund
Need to cancel my subscription
I need to cancel my subscription please and thank you I changed my mind and dont want it anymore. Thank you for your time
ID
New Reviewer
Phone numbers provided are not functional, cannot get a refund
I tried to get a refund via email to customer service, did not work, they do not respond, found phone numbers they are not functional, I need to get a refund but it is not possible. The layout of the site is not was it described.
User's recommendation: respond to emails , phone numbers provided need to work.
ID
Cons
- Bad customer service
Preferred solution
Full refund
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So, the lesson is to actually READ and UNDERSTAND any agreement before entering it. And you wonder why you’re a single loser.
How pathetic... Personal Responsibility 102 is down the hall to the right.
And I am sure you can direct them to the right place because you are a long-standing member of said class.