eHarmony
Reviews and Complaints
310K
CLAIMED LOSSES
1.9K
TOTAL REVIEWS
110K
PAGE VIEWS
8
ISSUES RESOLVED
eHarmony Reviews
New Reviewer
Customer service question
I want e harmony to cancel this subscription you still charging me this has been pay for year and its been good for none please stop charging me or Ill proceed legally to get my money back
ID
Cons
- Same
Preferred solution
Full refund
New Reviewer
Money
I cancelled during my first payment installment. But because i agreed to terms and conditions, Im still being billed a full year even though Im not using their service. I believe this is unethical.
2 comments
ID
Pros
- Good ui
Cons
- Misleading
Loss
$93
Preferred solution
Full refund
No answer ever at eharmony
I cant find any working numbers for eharmony . They are continuously unhelpful. Their website claims they only answer email, which goes nowhere. They are such a scam and a rip off
ID
Location
Bellville, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI canceled last month
I canceled last month and you charged my debit card again today. I just want my account canceled please and this money put back into my account Can someone please just cancel my account
User's recommendation: Please cancel my account.
ID
Loss
$85
Preferred solution
Full refund
New Reviewer
Want to cancel my account.
I am canceling my account. Do not want to renew. Give me women matches. Very, very few matches. Of men and that is what i put on my profile.
User's recommendation: Beware, not much matches, they change the profile. PISSEDCustomer.com.
ID
Preferred solution
Full refund
New Reviewer
Auto renew
6 month membership is expensive, and I was not sure I wanted to pay that. I was auto renewed for a year with no pre-notification. $858.80!!! This feels like a predatory practice, that they charge you more than your initial fee and do not give notification they are charging you. There is no way to talk to anyone, you can only contact by email.
User's recommendation: Terrible. Not a single date from this membership. Not worth the money!! No phone numbers to contact customer support!
ID
Cons
- Billing
Loss
$858
Preferred solution
Full refund
Refund
I am not getting what I want. I need my refund. I am not satisfied. The people I am seeing are very far from me.
ID
Location
Humble, Texas
New Reviewer
Withdraw of cash from account
Contacted eharmony. Because it was a discounted intro I had also signed up for whistles and bells 3 months later one instalment of 350 pounds. This was according to their terms and conditions. They offered 2 options pass it on to a friend or suspend for 6 months. Obviously no mention of money. I advised to cancel everything now as I consider my bank account has been compromised. They advised it would take 10 days. Paul Th
User's recommendation: Never give your bank details to a Internet company they can and will compromise your bank account.
ID
Product
Eharmony Subscription
Pros
- As for as i know most are genuine but very few locals
Cons
- It is a a con site
- Not enough people in my area
- Felt conned with subscription
Loss
$400
Preferred solution
Price reduction
Need to cancel
Yes I am pissed off about the fact that I messaged on the 3rd day wanting this all deleted and my money back. That I did not like this, it was dumb, and they are trying to say I didnt reach out in the 3 day time frame when I did. I have proof. Also that there was no way of calling to talk to a live person. Its all email. Ridiculous and its over all crap.
User's recommendation: Never.
ID
Location
Cookeville, Tennessee
Discount email
No 50% discount offer applied sent several messages no response all phone numbers dont work. Cant get help
User's recommendation: Fraud BS.
ID
Location
Charlotte, North Carolina
New Reviewer
Want to cancel
I thought it was for 3 months at half price and got dinged for a year subscription, please cancel and refund me
ID
Preferred solution
Full refund
New Reviewer
Still being billed
They are still billing me and this was canceled months ago. Im not writing more this needs to be addressed and cancelled
User's recommendation: Don’t join.
ID
Preferred solution
No longer bill me for something I cancelled months ago
Billing
There was an automatic renewal!? I signed up for 1 year. Thats all I wanted to do to try you guys out. I did not want another year! Please cancel my account and refund me my payment for the beginning of the second year. I have not gotten a single date on your site and I did not want to sign up for another year. Actually, around the 6 month mark I wanted to cancel but since I signed up for the year I kept it going. Thank you. My name is Justin Taub. My number is +151********
User's recommendation: Try it out and see if it’s for you.
ID
New Reviewer
Cancel and refund
I canceled my subscription the same day I registered and I have been charged twice and want my money back or I will take action
ID
Loss
$132
Preferred solution
Full refund
Monthly Charge
Hi I have been charging $96.39 per month since June. I thought the yearly payment wss $400ish. This is too expensive. I cannot afford it. Please double check my contract. Otherwise stop my membership now.
1 comment
ID
Location
Dublin, California
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I understand i should have read it better, but taking someone’s money when they decide to stop using a product is crap. And you say trash site, yet here you are
It's not unethical, you didn't understand the terms of the agreement and/or changed your mind. Keep giving these garbage websites your information.