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Eharmony
Reviews and Complaints
Reviews Chart
160K
CLAIMED LOSSES
1.2K
TOTAL REVIEWS
96.6K
PAGE VIEWS
5
ISSUES RESOLVED
Fraud....still charging me
I cancelled my subscription after 3 months....you are still charging me.....then I get it back....then you charge me again... $32.90 I don't even know how to use the app
User's recommendation: Stop charging on people who cancel.
ID
Location
Canoe Narrows, Saskatchewan
Digusting TV ad
Your TV ad with two LESBIANS KISSING! Keep your perversion to yourself. I don't want my children or grandchildren seeing this crap on TV!I
User's recommendation: I will not recommend your service to ANYONE!
ID
Location
Central Square, New York
Cancel account
I kept getting hung up on during my call! I want you to cancel my account, if any money continues to be removed from my account I will pursue legal actions.
User's recommendation: Don't feel that I would.
1 comment
ID
Cons
- Never recieved compatible likes
Preferred solution
Cancel account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't log into my account
This is aggravating Im about to cancel subscription because I just was logged in and was logged out and I tried logging in several times and was unable to! I already wasnt sure this was a great idea to buy a subscription and now this, I am very close to asking for a refund. Please fix my login and password before I change my mind. I am more upset because i
ID
Location
Lafayette, Louisiana
Preferred solution
Login Trouble
Cacelation
Nothing no response. No phone. Cancellation takes a genius to figure it out. Not a reliable company. Do not sign up to E-Harmony. Match is a better experience. Dont fall for the free to try bit.
User's recommendation: Skip e-harmony. My opinion it’s a cash grab with no way out.
ID
Cons
- Horrible company no service and no support
- False advertising no costumer care
Loss
$34
Preferred solution
Full refund
Unable to talk w someone in ur office
First u overcharged me when I sign in them I called on Monday spoke to someone and got a refund on Tuesday I wasnt able to see any of the pictures I did pay for the service but I am being denied the service I have been trying all day yesterday and all this morning to no avail to get through your company it will ring one time and then go to a busy signal I have been trying the two numbers that you offer 3175 and 3181 is there any other numbers that I could call are you having a problem with this phone number so that I cant talk to anybody if what I paid wasnt enough to see the pictures then why did I have to pay please respond as soon as possible my name is Frank Sabellico my phone number is 865-236-**** thank you
User's recommendation: Be prepared to get the runaround on the phone.
ID
Dispute bill
Dont like way you renew accounts. Its deceptive and not transparent. Dare right misleading. The account tab is a itty bitty tab.trickery Cant cancell subscription Gottcha sorry business model. Dont think the matches are that great. See company getting eaten by others. Id be happy to be refunded for subscription I dont really want. As expressed earlier, Id accept partial refund. William
User's recommendation: Other match services.
ID
Location
Puyallup, Washington
Cancel my account
I have called several phone numbers to talk to a live eharmony representative and they all ring busy. I never authorized eharmony to charge my account monthly on Jan 8 2021. Please cancel my subscription NOW and stop charging my account. Rebecca J Brandwein give me a valid phone number to take care of this or simply cancel my subscription . My number is 614907****
ID
Cancel account
Cancel account ...I didn't have a good experience with eharmony. I would like to cancel my account immediately. I do not wish to use the account anymore. Can't even find a working number to call anyone to cancel the account which is terrible costumer service! I wouldn't recommend this site to anyone because it's hard to cancel the account after it is made and you can't even cancel when you would like to! It's like your trapped. And then you have no choice but to write this long paragraph of a statement to explain why you want to leave eharmony and cancel your account! It's unfair and unprofessional!
1 comment
ID
Product
Eharmony Basic Subscription
Pros
- No contact
Cons
- Subscription options
- Poor user platform
- Matches from hundreds of miles away
Loss
$49
Preferred solution
Full refund
Pricing
These are the games you play Please respond to fictitious phone numbers. Thank you Bbbbbnnnnnbbhhhbhhjhjhbhbbbbbbbbbbb in n in nbbb. In on in on in on in on in on in in on Im in on in on in on in on in on in on in on in on Sincerely a waste of time. Again Thanks
ID
Refund needed
The company charged me $500 for a service that I was not using and thought I had cancelled. They are deceptive and do not deliver the service they promote. But I am an attorney, so I will not give up.
User's recommendation: Don’t use this site!!!!
ID
Location
Montgomery, Alabama
Talk bout subscriptuon
Call not answered? Call not answered? Call not answered? Call not answered? Call not answered? Call not answered? Call me answered? Simple enough solution!
User's recommendation: Don’t expect prompt courteous service.
ID
Pros
- Billing
Subscription problems
I want to speak to a live person, to get the answers I need . I do like like doing things in messages.
User's recommendation: As of right now no.
ID
Preferred solution
Price reduction
Cancellation
Never got hold anyone the telephone # were not working so never got anything resolved I don't want else to say not impressed by your company and website
User's recommendation: Don't join harmony.
ID
To cancel my account
NI have been ring to cancel my subscription and my account for months now. No one is a string. My subscription just renew because I was able to cancle it due to your poor customers service. Customer service sucks!! You guys need to cancel my account. Answer you phones. You are bad at emailing too.
User's recommendation: Never!
ID
Product
Eharmony Premium Subscription
Pros
- Hope of something meaningful and finding somebody
Cons
- Looked for days for a phone number
- Expensive and a subscription that you cannot get out of
Loss
$26
Preferred solution
Give me my refund and cancel my account.
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What number did you call? I can’t even get through.