I decided to join eHarmony - finally, after chatting with my best friend - she had just joined, bit the bullet also!
I spent the time answering questions adding pics then looked for the same deal as my friend, special for $30 for 3 months.
Cldnt see it, in fact the only deal I cld see was for $65 per month for 6 months.
I contact customer service, spoke to 'Sophie N'. Condescending and didn't listen to a word Id said. Or appreciate that fact that I was a new customer, or consider perhaps it had taken me months to take the plunge and believe all the adverts etc and sign up. Couldnt have cared a less. Just kept repeating her spript and telling me things I didn't understand. I have the script saved in an email. Rather than go into it I can only say that I was saddened. Sophie N cldnt help me after spending roughly an hr on the whole process but then she was able to delete my account in one click. Sophie N didnt give a hoot about me. Now I feel like ive been targeted and I feel worse about myself. I feel if I did ever sign up again a red flag wld go up about me...anyway. Thats that. Maybe I'II try again another time.
Sophie N is probably married with kids, a home, a family and a good job otherwise she may have had some idea about customer service.
More Review Details
|Diversity of Products or Services|
|Product or Service Quality|
|Privacy and Data Security|
What I liked
What I disliked
- I happily signed up
- Then was told i signed up wrong
- Left feeling inadequate confused
- Reason of review:
- Poor customer service
- Product or service
- Eharmony Membership
- Review category
Author wants to be contacted by the company. Learn more ›
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