Not resolved
Customer service
Privacy and Data Security
Product or Service Quality

I was already disappointed with Eharmony's dating pool within a few days of signing up. It was even worse than I remembered from 5+ years ago. Basically, the site seems to be a bunch of people who think that they will do better on a site where "people are more serious about relationships." Therefore, it seems to largely be a collective of people who can't get dates offline or on other sites.

The last straw before calling them was when I was "matched" with a devout Jehovah's Witness in another state. It was clear from the outset that they didn't really have many good matches for me, so they had to throw in a lot of filler profiles to make it appear as if I had options.

When I called them, I wanted them to cancel my membership after the first payment and shut down my account. I told them about my Jehovah's Witness match who would not only be a terrible match for me but we would actually probably hate each other. The customer service agent suggested I choose not to be matched with Christians. I was like, "I don't think you'd have many people left to match me with if I uncheck that box."

My "customer service" agent explained that the only way I could close my account early was to pay the remainder of the payments, thereby effectively cutting down the time I was on the site but not the amount of money I was paying for it. She told me that I essentially "should not judge books by their covers." I was like, "Isn't that basically the whole point of a profile? If they don't have anything to say, I don't want to talk to them." I basically told them that they were offering a terrible service and that I'm paying a lot of money for the enjoyment of sending screenshots of ridiculous profiles to my friends. I also told them that I found far more success matching with people on OkCupid, and that is free.

It is also impossible to change your autorenewal settings until you have paid your last payment, so for some this could be a very small window for cancellation.

Reason of review: Bad quality.

Monetary Loss: $90.

I liked: Profile design.

I didn't like: Not able to cancel, Poor quality matching.

Had an Experience with Eharmony?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

800notes - Deletes truthful posts, keeps  false posts 800notes "I was reading around this site and found some disturbing reviews/comments from 800notes Users/Mods. I came across this review: freddys.pissedconsumer.com/freddys-pizza-review-from-denver-colorado-20161013936287.html I remembered seeing the name "Freddy Fazbear's" at 800notes while..." Read more 800notes Phony Directory Review 800notes "I don't believe this website is a real phone directory as advertised. I know its free, but it should still be what it claims to be. I went there with..." Read more 800notes - The Shill Game  - Relieving the frustration of unwanted callers! 800notes "800notes.com is a great place to go to look up phone numbers and write something about the number. The unwanted callers leave people frustrated and annoyed, so where can one..." Read more Amirite - New users need NOT apply! Amirite "A friend had invited me to check out the site and my stay was brief, as was his. This is a very hostile environment from the first time logging..." Read more Shoespie and Dresswe are fraudulent! They are scamming people. Be aware Shoespie "Shoespie and Dresswe are the same company. They mislead people in their website. They post pictures of shoes or dresses from other websites making people believe they will get that...." Read more Mercari - They do NOT care about YOU Mercari "Please remember, the Mercari team does not give 0 F***''s about you, always know this. I (was) a seller. I sold tons of stuff. I wrapped my packages in pink..." Read more Trupanion Pet Insurance - Misleading and Unhelpful Trupanion Pet Insurance "I had purchased a new puppy. Took him to the vet one day after taking possession of the dog for a full physical examination (as required by breeder contract). Received..." Read more Inline Tube - WASTE OF TIME and MONEY! DO NOT BUY FROM TINLINE LUBE... Inline Tube "DO NOT DO BUSINESS WITH THESE PEOPLE!! I cannot believe I spent JULY waiting around on inline tube .... took forever to get my body bushings and stuff from them,..." Read more